Access counselling services
Part of the Donor conception information register topic
Public holiday office closure
The Registry of Births, Deaths and Marriages will be closed Monday 5 October for the King's birthday public holiday. We will reopen on Tuesday 6 October at 8.30am.
Specialist counselling support is part of your access to the donor conception information register.
On this page
In short
Counselling will be available soon.
If you make a request, we will contact you when counselling is available.
Donor conceived people can request counselling through the online portal.
All other eligible applicants can submit a completed application form by post or in person.
What you should know
Accessing information from the register can bring up many thoughts and feelings.
Counselling and support can help you to:
- understand the information
- work through your feelings
- decide what to do next.
Visit the Support services for donor conception for information and peer support.
This includes groups with lived experience.
Who can use this service
| You can access counselling services if: |
|---|
Correct. you apply to the register |
Correct. you request counselling |
Correct. you are the Queensland donor conceived person over 16 |
Correct. you are the donor |
Correct. you are a parent of a donor conceived person |
Correct. you have parental responsibility of a donor conceived person under 16 |
Correct. you are a donor conceived person born outside Queensland over 16 |
Correct. you are the donor conceived person’s descendant over 16
|
Correct. you are a child of the donor over 16 (not donor conceived). |
| Don’t use this service if: |
|---|
| Incorrect. the procedure happened outside of Queensland Instead, apply in that state, territory or country. |
How to access counselling services
Choose how to submit your application and follow the steps.
Step 1: Set up your myID
To use the portal, you must sign in using a myID account.
If you do not have an account already, visit:
You must electronically verify 2 Australian ID documents.
Step 2: Submit your application to access the register
After verifying your identity, complete the online application form to access the register.
You may have to upload documents to confirm:
- any change of name (if applicable)
- your relationship to a donor or donor conceived person.
See Supporting evidence for the full information.
We will review it for approval.
Step 3: Request counselling
After you submit your application to access the register, you can request counselling.
Click the Request counselling button.
You will need to provide some details about your request.
Your details will be provided to the counselling provider. They will contact you.
Step 1: Gather your documents
Proof of identity
You need 3 forms of proof of identification (ID). These must include proof of home address.
See Proof of identity documents.
Supporting evidence
You may have to include documents to confirm:
- any change of name (if applicable)
- your relationship to a donor or donor conceived person.
See Supporting documents for the full information.
Step 2: Certify copies of your documents
You must get copies of your ID documents and supporting documents certified by an authorised person.
See Getting documents certified.
Step 3: Fill in the application form
Complete the application by hand.
Download and print the PDF form you need.
Access the donor conception information register and request counselling
Request counselling if you have already applied for access
Step 4: Submit your application
Post to
Donor Conception Information Register
PO Box 15188
CITY EAST QLD 4002
Include your:
- completed application form
- certified copies of proof of ID and supporting documents.
Step 5: Get contacted by the counselling service
Your details will be provided to the counselling provider. They will contact you.
Step 1: Gather your documents
Proof of identity
You need 3 forms of proof of identification (ID). These must include proof of home address.
See Proof of identity documents.
Supporting evidence
You may have to bring documents to confirm:
- any change of name (if applicable)
- your relationship to a donor or donor conceived person.
See Supporting documents for the full information.
Step 2: Fill in the application form
Complete the application by hand.
Download and print the PDF you need.
Access the donor conception information register and request counselling
Request counselling if you have already applied for access
Step 3: Submit your application
Submit your application in person at:
Brisbane registry customer service centre
Level 32, 180 Ann Street, Brisbane
Opening hours: Monday to Friday, 8.30am–4.30pm.
Closed public holidays.
Bring with you:
- your completed application form
- original proof of ID and supporting documents.
Step 4: Get contacted by the counselling service
Your details will be provided to the counselling provider. They will contact you.
How long it takes
Processing times start when you submit the added information.
Standard application: up to 20 business days
Urgent application: not available
How much it costs
Free
Managed by: Registry of Births, Deaths and Marriages