COVID-19 household utility relief

Under the Queensland Government's COVID-19 economic relief package, more than 2 million households received a $200 rebate in 2020 to help offset household electricity and water costs.

The rebate was applied by electricity retailers across the state as an automatic credit on their residential customers' electricity bills. This included households accessing card-operated meters for their electricity supply.

On-supply arrangements

Households who are separately charged for their electricity, including those who pay their landlord, property manager, caravan park owner or body corporate in an on-supply arrangement were eligible for the rebate.

These customers had the rebate credited to their bills by their on-supplier or electricity billing company.

On-suppliers are required to lodge a claim (using form 511) with their electricity retailer.