Taxi contacts
There are many taxi services that operate throughout Queensland. You can:
- book a taxi
- hire a taxi from a rank
- hail a taxi
- contact the taxi company directly if you have a complaint.
Taxi complaint contacts
If you want to complain about a taxi service, you must raise it with the relevant taxi company.
Taxi company complaint phone numbers
| Taxi company | Complaint phone number | Location |
|---|---|---|
| Yellow Cabs (Queensland) Pty Ltd | 07 3391 5955 | Brisbane |
| Black and White Cabs Pty Ltd | 07 3860 1814 | Brisbane |
| Bundaberg Cab Co Pty Ltd | 07 4151 1612 | Bundaberg |
| Cairns Taxis Ltd | 07 4048 8311 | Cairns |
| Blue and White Taxis | 07 4972 7138 | Gladstone |
| Gold Coast Cabs Ltd | 07 5588 1233 | Gold Coast |
| Gympie Golden City Cabs Pty Ltd | 07 5480 1900 | Gympie |
| Hervey Bay Taxi Service Pty Ltd | 07 4125 4000 | Hervey Bay |
| Innisfail Taxis | 07 4061 1600 | Innisfail |
| Ipswich Yellow Cabs | 07 3281 6677 | Ipswich |
| Mackay Whitsunday Taxi Pty Ltd | 07 4944 4999 | Mackay/Whitsundays |
| Black and White Maryborough | 07 4121 2534 | Maryborough |
| United Cab Company Pty Ltd | 07 4749 9999 | Mount Isa |
| Redcliffe Yellow Cabs | 07 3391 5955 | Redcliffe |
| Redcliffe Black & White Taxi Service | 07 3860 1814 | Redcliffe |
| Yellow Cabs (Queensland) Pty Ltd | 07 3391 5955 | Rockhampton |
| Suncoast Cabs Ltd | 07 5441 8801 | Sunshine Coast |
| Black & White Garden City Cabs Pty Ltd | 07 4635 7250 | Toowoomba |
| Townsville Taxis Ltd | 07 4778 9500 | Townsville |
| Capricorn Coast Taxi Service Pty Ltd | 07 4939 1999 | Yeppoon |
Passenger transport regional office phone numbers
We have regional passenger transport offices. You can contact them directly if you have a complaint about local operational issues that has not been addressed by contacting the taxi company directly.
| Regional office | Contact phone number |
|---|---|
| South East Queensland North – Carseldine | 07 3863 9848 |
| South East Queensland North – Mooloolaba | 07 5452 1800 |
| South East Queensland South – Ipswich | 07 3813 8686 |
| South East Queensland South – Southport | 07 5585 1856 |
| Southern Queensland – Maryborough | 07 4121 8315 |
| Southern Queensland – Toowoomba | 07 4639 0804 |
| Central Queensland – Rockhampton | 07 4931 1538 |
| Central Queensland – Mackay | 07 4951 8313 |
| North Queensland – Townsville | 07 4758 7534 |
| North Queensland – Cairns | 07 4045 7099 |
Taxi hotline
There is also a taxi hotline that you can contact if:
- your complaint has not been resolved by the relevant taxi company within 10 days
- you are not satisfied with how your complaint was managed
- you have serious concerns about taxi industry standards.
Contact the taxi hotline on:
- 1800 183 673 (freecall within Australia. Charges may apply from mobile phones)
or - personalised.transport@translink.com.au.