Taxi service standards
The Queensland Government has made changes to strengthen customer, driver and vehicle safety standards relating to taxis, as well as improving transparency on fares.
Taxi safety requirements
- You can identify taxis by a distinctive registration plate: T + 5 numbers (maroon and white colours).
- All vehicles must pass safety inspections every 12 months.
- Approved security cameras are installed in most taxis.
- It’s illegal for your driver to make arrangements with you for future bookings, unless they also have approval to operate as a booking entity.
- A driver is allowed to direct a person to leave or not enter the vehicle if the driver reasonably believes the person is creating or likely to create a disturbance or nuisance – or cause danger to anyone.
Taxi driver requirements
- You can check your driver is authorised by viewing their driver display card, which must be displayed in the taxi.
- All authorised drivers undergo criminal and traffic history checks to ensure suitability before becoming a driver. They are then monitored on an ongoing basis to ensure they remain suitable.
- Drivers must comply with zero alcohol and drug limits.
- Drivers must not drive while fatigued.
- Drivers must be medically fit.
Taxi service and fares
- You can receive assistance to board and exit the taxi, and to load and unload your luggage without additional charge.
- When pre-booking your taxi service, your service provider may charge a booking fee for your service.
- You will receive a fare estimate when pre-booking your service.
- The taximeter starts when you enter the vehicle if you hail from street or enter at a taxi rank.
- If you hail a taxi from the street or enter at a taxi rank, there are no booking or minimum charges.
- The taximeter must be turned off when you arrive at your destination.
- A $2 surcharge is applied if you use a taxi service between 12am – 5am except on Anzac Day, 25 April.
- You can request a receipt which must include a breakdown of your total fare and any payment surcharges.
- Credit card transaction surcharge is capped at 5% in taxis.
Taxi passenger responsibilities
- The Queensland Government does not regulate the age of passengers. Please check with your service provider for any passenger age restrictions.
- You are responsible for wearing a seatbelt.
- If you have a child with you (under 16 years of age), you must ensure they are properly restrained. If you have your own child restraint, check with your taxi service provider if it can be installed in the vehicle.
- You cannot consume alcohol during your journey.
- You can be accompanied by an assistance animal if required.
- Drivers can no longer start the taximeter until after a Taxi Subsidy Scheme (TSS) member using a wheelchair or mobility scooter is loaded and secured in the vehicle.
- A $1.50 booking fee will apply for booked TSS and wheelchair accessible taxi services.