Logbook help for Android
Logging in and registering
On this page
I forgot my password
If you forgot your password, you can tap the Forgot your password? link on the login screen and enter the email address that you used to sign up for the app.
You'll receive an email with a reset code. Once you've entered the reset code in the app you can choose a new password.
Tap the Forgot your password? link on the login page.
- Enter your email address and tap Request code.
- Copy the reset code from the email we send you.
- Enter the reset code from the email and choose a new password, then tap Change.
- If the code matches and your new password meets the requirements you will get a Success message. You can now log in with your new password.
Validation code
When you register, we will send a validation code to the email address you provided to confirm that you have access to it. If it doesn't come through in a few minutes, check your junk or spam folders and make sure you entered your email address correctly.
The validation code will be valid for 7 days—if you try to use it after this, it won't work. You can start the registration process again to get a new code.
Login and registration errors
Registration error message: Unexpected character encountered while parsing value
If you see this error message during the registration process, please check that your:
- primary keyboard is set to English (Australia)
- device’s language is set to English
- device’s region is set to Australia.
Once you’ve adjusted your settings, you should be able to finish your registration.
Login error message: The internet connection appears to be offline
Make sure your device is connected to the internet.
Login error message: Check this is the email address you used for registration
Check that:
- you've entered the email address correctly
- the email address you've entered is the one you used to register when you downloaded the app
- you have fully completed registration with the app. Check your email account for an email with the subject Welcome to the Queensland Learner Logbook App. If you haven't completed registration you will need to start again.
I can't access the email address I used to register
If you've lost access to the email address you used to register, message us or call 13 23 80 for help.