Tap the Forgot your password? link on the login page.
- Enter your email address and tap Request code.
- Copy the reset code from the email we send you.
- Enter the reset code from the email and choose a new password, then tap Change.
- If the code matches and your new password meets the requirements you will get a Success message. You can now log in with your new password.
Logbook help for Android Guide
Resume a timed trip
Getting started guide
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About the app
Device requirements
To download the app, you'll need an Android device running Android 5 or higher that can access the internet.
If you've already installed the app on an older device, it may continue to work but you won't have access to fixes and enhancements from the latest versions.
If you can't download the app, update the app or submit your logbook from an older device, you can try to:
- update your device to a compatible version of the OS
- download the app on a device with a compatible version of the OS and log in with your details
- message us or call us for help.
Changing to another device
If you log in on a new device with your email address and password, all of your synced data will be transferred automatically.
You can check the Summary screen to see when your data was last synced—before changing devices, it's a good idea to manually sync your data by tapping the sync
icon to make sure that any recent trips, vehicles and supervisors are included.Any trips, vehicles or supervisors that were deleted won't be transferred across. If you need them on the new device, you will have to create them again.
Changing display size
You can change the display size in your device's settings.
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Logging in and registering
I forgot my password
If you forgot your password, you can tap the Forgot your password? link on the login screen and enter the email address that you used to sign up for the app.
You'll receive an email with a reset code. Once you've entered the reset code in the app you can choose a new password.
Validation code
When you register, we will send a validation code to the email address you provided to confirm that you have access to it. If it doesn't come through in a few minutes, check your junk or spam folders and make sure you entered your email address correctly.
The validation code will be valid for 7 days—if you try to use it after this, it won't work. You can start the registration process again to get a new code.
Login and registration errors
Registration error message: Unexpected character encountered while parsing value
If you see this error message during the registration process, please check that your:
- primary keyboard is set to English (Australia)
- device’s language is set to English
- device’s region is set to Australia.
Once you’ve adjusted your settings, you should be able to finish your registration.
Login error message: The internet connection appears to be offline
Make sure your device is connected to the internet.
Login error message: Check this is the email address you used for registration
Check that:
- you've entered the email address correctly
- the email address you've entered is the one you used to register when you downloaded the app
- you have fully completed registration with the app. Check your email account for an email with the subject Welcome to the Queensland Learner Logbook App. If you haven't completed registration you will need to start again.
I can't access the email address I used to register
If you've lost access to the email address you used to register, message us or call 13 23 80 for help.
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Summary screen
When you open the app, the first screen you'll see is the Summary screen.
The screen shows the:
- driving hours for trips that have been approved by your supervisor, both as a total and broken down into day and night hours
- number of trips you've logged in the app
- number of trips that you've submitted but have not been approved by your supervisor
- number of supervisors and vehicles you've added to the app
- last time your data was synced.
You can add a new trip, vehicle or supervisor to the app by tapping the plus
icon at the top right of the screen or the green plus button at the bottom right of the screen.Data syncing
Syncing happens when:
- you perform certain activities in the app, such as adding a trip
and - you are connected to the internet.
You can also tap the sync
icon in the top right corner to manually sync your data.
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Supervisors screen
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Vehicles screen
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Trips screen
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Profile screen
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Submitting your logbook
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Deleting your Queensland learner logbook account
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Information for supervisors
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Getting help with the learner logbook app
Ask for help
If you need help with the learner logbook app, message us or call us on 13 23 80.
Please note: We can only release information about your logbook status to you. This means that we are unable to speak with your parents or other family members on your behalf.
Logbook help for Android, 12 Nov 2026, [https://www.qld.gov.au/transport/licensing/getting/learner-logbook/logbook-help-for-android]
This document is uncontrolled when printed. Before using the information in this document you should verify the current content on https://www.qld.gov.au/transport/licensing/getting/learner-logbook/logbook-help-for-android.