Get and set up the Service Queensland app
Part of the Service Queensland app topic
You can use the app to store and access digital licences and credentials and get to a range of online services.
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In short
Use this guide to learn how to get the Service Queensland app on your phone or tablet.
To use the Service Queensland app to store and access your credentials, you need a Queensland Digital Identity.
What you should know
The Service Queensland app lets you store and access digital licences and credentials and get to a range of online services.
You can share your information and identity through the app any time you need to prove who you are.
Under Queensland law, you can use the digital version of your licence or card stored in the app in place of your physical licence or card.
Who can use the app
You can use the Service Queensland app to store and access your credentials if you have one or more of the following:
- driver licence (learner, provisional or open) that is current, or one that expired, was suspended or cancelled less than 2 years ago
- photo identification card or adult proof of age card
- marine licence.
Don't use this app to store any interstate government credentials.
Download the app to your phone
Step 1: Update your phone and turn on security settings
Your phone must run the latest iOS or Android operating system, or one of the 2 most recent versions.
Make sure at least one of your phone security options like PIN, Face ID, Fingerprint ID is turned on.
When you add your credentials, they can only download and save to your device when you have your phone security enabled.
The app doesn’t support beta versions of operating systems.
Step 2: Download the app
Choose the app store for your device.
Download the Service Queensland app only from the Apple (iOS) and Google (Android) app stores.
Once you’ve downloaded the app, you can browse options including going to the Queensland Government online services and information. You need to set up the app before you can access your credentials.
Create and strengthen your Queensland Digital Identity
If you want to store and access your digital credentials in the app, you first need a Queensland Digital Identity. This will let you log in and add your credentials.
The Service Queensland app needs a stronger digital identity because of the information used to verify you. You'll need to strengthen your digital identity with a driver licence, marine licence or photo identification card, and one other identity document.
Set up the app
Step 1: open the app
When you open the app and select Log in to get more out of the app, choose Set up a QDI or I have a QDI:
- Select Set up a QDI if you don't have a Queensland Digital Identity. You will need to create and strengthen your digital identity.
- Select I have a QDI if you have a Queensland Digital Identity to login.
Step 2: log into the app
Use your Queensland Digital Identity email address and password to login.
You'll need to strengthen your digital identity if:
- your Queensland Digital Identity only has an email and password
- you have only one verified document
- you haven't verified your Queensland issued driver licence, photo ID card or marine licence
- your Queensland Digital Identity was set up using your Medicare card.
Step 3: Set up your security settings
When your Queensland Digital Identity is setup, and you're logged into the app:
- set a 6-digit PIN (mandatory)
- add Face ID/Touch ID or Fingerprint access (optional).
You can change these settings in the app settings.
Some credentials will automatically download into the app's wallet. To add other credentials, go to adding your credentials to the app.
Getting started with a new phone
When you get a new device, you can re-install the Service Queensland app. The app can't be transferred between devices for security reasons. Your credentials will download automatically when you log in to the app, including those you've previously added manually.
The Service Queensland app can be used on a maximum of 5 devices. If you have it installed on 5 devices, you'll need to remove the app from one device to be able to add it to a new device.
How to fix a common iPhone error for new phones
If you're logging into the app for the first time on a new iPhone, you may encounter the following issue:
"Unable to login with FaceID. Please enter your PIN to continue." Then, "Something went wrong. An error has occurred. Please try again."
Steps to resolve this error
- Delete the app from your phone
- Clear your cache
- Reinstall the app
- Log in
Remove credentials from your old phone
On your old phone
- Open the app
- Go to Settings
- Select Securely reset the app
This will remove your credentials and personal information from the device.
If you don’t have access to your old phone or other devices, contact us and we can remove it.