In short

You can customise or change settings in your Service Queensland app after you're set up. You can also find advice on what to do if you have any issues with the app.

Configuring your app settings

You can change some settings to suit you in the Service Queensland app. To access your app settings, select the cog icon in the bottom bar on the app home screen.

Settings you can manage:

Change your PIN

This lets you change the PIN you set when you first set up the app security settings. To change, enter your existing PIN and then enter a new PIN twice. The app notifies you if your PIN change was successful.

Forgot your PIN

If you've forgotten your PIN, you need to uninstall the Service Queensland app, then reinstall the app.

Enable Face ID, Touch ID or Fingerprint access

This lets you use the Face ID/Touch ID (iOS) or Fingerprint access (Android) settings you have set up on your phone to access the app.

Auto-lock time

This allows you to set the auto-lock time of the app to 1, 3 or 5 minutes.

Dark mode

This allows you to activate or deactivate dark mode in the app.

Lock app

This logs you out of your current Service Queensland app session. To log back in, you will need to enter your PIN or scan your face or fingerprint.

Terms and conditions

This shows you the terms and conditions you accepted as part of the onboarding process when you first signed in to the app.

Guides

This will show you the guides to the various functions of the app and allow you to reactivate them.

International driving classes

This allows you to switch to international driving classes, which you should consider when you're driving overseas. You should also check the overseas jurisdiction before driving to see if they accept digital driver licences.

Log out and securely reset Service Queensland app

This removes all forms of identity from the Service Queensland app and logs you out. You'll need to log in with your Queensland Digital Identity.

You may be asked to do this as part of troubleshooting if you are experiencing an issue with your app.

Give us your feedback

This allows you to report a problem, suggest an improvement, or give any other feedback on the app.

Troubleshooting the app

I can’t see my information in the app

My name is wrong

If you believe your name has been recorded incorrectly, you will need to attend a customer service centre and bring your evidence of identity. Once fixed, you can complete setting up your Service Queensland app.

No internet service

The Service Queensland app stores your encrypted information on the device. Using the internet, it will regularly check with our systems to ensure the information in the app is up to date.

If no internet service is available when you open the app, it will use the latest version of your information stored on your device. You can continue to use the app to verify your identity.

Location services

The Service Queensland app uses Bluetooth technology to transfer information to another app. The Location services setting on your device must be active for this transfer to work correctly.

The app doesn't track your location.

Additional support

Still having issues with the app? Contact us on 13 74 68, and our team will work with you to get it running smoothly again.