In short

Find out how the Service Queensland app helps you and how your personal information is securely handled.

You can share your information with businesses or other verifiers when you need to prove your identity, age or if you have an authorisation.

Under Queensland law, if you're required to produce a physical card, you can use your equivalent digital credential from your Service Queensland app. When you travel having your cards on you might be required, make sure you know what you need.

Sharing your information

The Service Queensland app uses a consent-based model for sharing information. This means:

• you'll always know what information you're sharing with the people you need to share with
• you must give permission before any information is shared.

You can share your information from your Service Queensland app with a person or business.

You can either:

• scan the QR code in your app
• share a PDF or printed copy
• show your app screen.

You never have to hand your phone to someone who is verifying your information. They can look at your screen or scan a QR code without touching your device.

Sharing your information by QR code in your app (Digital verification)

You can use the Show QR code option in your app to share your information.

A business can use their Service Queensland app, the Digital Licence Verifier, or a compatible third-party app to scan your QR code to get the information they need.

The business, known as a verifier, scans the QR code from your app. Digital verification is the safest and most secure way for a business to verify your information.

Using the Digital Licence Verifier app or third-party app:

1. The verifier opens their app and selects the information they need. They also choose if they need to keep your information.
2. On your app select Show QR from the main menu and present it to the verifier.
3. The verifier will scan it with their device. You’ll see what information they have asked for on your app screen, and if they need to retain it.
4. If you’re happy with what they are asking for, provide your consent to share the information. Your device will securely transfer your information to their device. If you are unsure or don’t agree, select No and the transaction will be cancelled.

Sharing your information by PDF or a printed copy

You can share with a verifier by email, text or by providing a printed copy.

A business may need a copy of your digital credential. You can export your information into a PDF document through the app.

1. Select which credential you want to share. All information will be shared for the selected credential.
2. Select Share PDF Copy.
3. Once you consent, you’ll be asked to share a document named 'credential.pdf' using your phone's sharing methods, such as SMS, email or messenger apps.

Sharing your information by showing your app screen

You can display your app screen so the verifier can visually check your information.

For low-risk transactions, a business may just ask to see your information.

1. Select one of the credentials from the home screen.
2. Show the screen displaying your credential and scroll to show relevant details (for example, your address).

Privacy of your information

You choose what information you share with others, and you consent to sharing each time.

For example, if you need to prove you're over 18, the app will show your photo and confirm you are over 18—the app won't show your name or where you live. You control what information you share, depending on the circumstances.

To ensure the Service Queensland app meets stringent privacy standards, we completed a privacy impact assessment. All recommendations in the assessment have been implemented.

Our app will continue to be independently reviewed and assessed.

Using your app to verify another person’s app

You can use your Service Queensland app to scan another person's Service Queensland app when they present their information to you.

1. Select the Scan QR code option at the bottom of the app's home screen.
2. Select the information you need from the other person, and if you will retain that information. The Service Queensland app can’t retain the information within the app. If you are retaining information, you'll need to use your business processes to capture information or use the PDF option.
3. The other person will show you a QR code on their phone, and you can use your in-app camera to scan it.
4. If they consent, the information they have shared with you will then appear on your screen.

Travelling with your Service Queensland app

Your Service Queensland app holds digital versions of your Queensland driver licence and other credentials, that are legally the same as your physical cards.

Overseas driving and your licence class

If you're travelling overseas, check if your destination accepts digital licences, and carry your physical Queensland-issued cards in case the app is not accepted.

The app will translate if your Queensland issued licence classes and conditions you hold are internationally recognised where you visit. Go to the settings and select international driving classes to activate this if you are driving overseas.

When you are driving overseas, the licence classes for the country you are in may be different to Australian licence classes.

If you're applying for an international driving permit, your app must show the Australian classes when you submit your application. You should only activate the international driving classes once you have arrived overseas.

When you return to Australia, switch the international settings back to Australian licence classes.

Read more about driving interstate or overseas.

Security of your information

The Service Queensland app has undergone specialist cybersecurity testing and penetration testing activities, and continues to be regularly tested.

Your information is encrypted during transmission and when stored on your device. This information can only be accessed if you know the PIN. No personally identifiable information is stored or accessible outside of your device.

The app is protected by the security features of your phone, including biometrics such as fingerprint or face scan.

If you suspect you have found a security vulnerability with the Service Queensland app, report it to the Queensland Government Cyber Security Unit.

Legislation for digital credentials

Under Queensland law, digital credentials in the app can be used instead of the physical documents they represent wherever there is a requirement to produce that document. The legislation also provides for data within the Service Queensland app to evidence a person's age or identity.

Compliance with ISO international standard

How you use the app and share your information, as well as security and privacy requirements for storage of information on your device is guided by the International Standard for mobile driving licences ISO/IEC 18013-5. This is the international standard for how driver licences are implemented on mobile devices.

We've developed the app to comply with this ISO standard so your driver licence is safer and more secure. You may also be able to use your Queensland digital licence in any jurisdiction in Australia or overseas that complies with the standard.

Access to the ISO standard

You'll need to register for free to access the ISO/IEC 18013-5 standard.

Accessibility statement

Under the Disability Discrimination Act, Australian Government agencies must ensure information and services are non-discriminatory and accessible.

We share this commitment and strive to make the Service Queensland app useable by all Queenslanders, regardless of ability, age, language, or location.

The app aims to meet accessibility requirements across Apple and Android platforms and is developed in alignment with the WCAG 2.1 AA accessibility standard.

Accessibility features of the app include:

• Optimised for use with assistive technologies: works with screen readers, magnifiers, navigation switches and speech recognition software.
• Voice over: can be navigated by those who have vision-related accessibility requirements who can listen to spoken navigation.
• Voice control: can be navigated and interacted with using voice to tap, swipe, click, type, and more.
• Larger text: aligns to device text size settings and will automatically increase the text size to 200% or more.
• Differentiate without colour alone: distinguishes key information using shapes or text, in addition to, or instead of, colour.
• Colour contrast: uses sufficient colour contrast between text or iconography, and background.
• Uniform visual structure: uses consistent navigation, layout, iconography, colour schemes, and typography.
• Labels: uses clear, descriptive labels for buttons and interactive elements.
• Sharing: allows you to securely share content in different ways by a QR code, on-screen, or printable PDF copy.
• Secure access: supports Face ID, Touch ID, and fingerprint access.

If you have trouble using the app, let us know by completing the Service Queensland app feedback form.