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Videos to help you understand the blue card system

Online service how-to videos

Step-by-step guides to completing particular tasks using our online services in the online applicant portal.

These videos explain what you need to know before you start, and then how to use the portal to:

  • register for an online account
  • apply for or renew a blue or exemption card
  • transfer your volunteer card to a paid card
  • replace your card if it is lost or stolen
  • update your contact details
  • update your name with us
  • apply for a replacement card.

Things to know before applying for a blue card

Things to know before applying for a blue card using the online applicant portal.

closed captions icon Duration 03:08

Want to work or volunteer with kids in Queensland? You may need a blue card.

No Card, No Start laws mean you must have a valid blue card before you start working with kids.

You can apply for your blue card online.

Applying online is quick and easy and can be accessed on most devices such as a PC, laptop, tablet or smart phone.

We recommend using Google Chrome as your browser.

Here’s 3 simple steps on how you apply for your blue card.

  1. Know your Customer Reference Number, from the Queensland Department of Transport and Main Roads (TMR)
  2. Use your Customer Reference Number to register for an online account
  3. Log onto the applicant portal to apply for your card.

Let’s have a closer look at step 1 in more detail.

To apply for a blue card you must have a Customer Reference Number, also known as a CRN from TMR. We work with TMR to verify your identity and obtain the photo for your blue card.

Your photo with TMR needs to have a remaining shelf life of at least 3 years and 3 months. So, if your photo is too old, you will need to visit your local TMR to get a free photo taken.

A CRN is the number on your driver licence, photo identification card or other TMR product.

If you don’t already have a CRN or photo, you can apply for one for free at TMR – you will have to take some ID with you. If you’re not sure what ID documents to take with you, visit the TMR  website.

TMR will take your photo and give you a CRN confirmation letter.

We know that not everyone can access a TMR customer service centre but don’t worry, we haven’t forgotten about you. You can get a CRN and photo by using a Remote Pack.

You can complete a remote pack if:

  • you live interstate
  • you live in a remote area of Queensland and cannot get to a TMR Customer Service Centre
  • it is genuinely unreasonable or difficult for you to attend a TMR Customer Service Centre.

A remote pack is not for people who live overseas. People coming from overseas will need to wait until they arrive in Australia and visit a TMR with their identification.

If you are not sure, give us a call.

Now you have your CRN, you can register for an online account.

Watch our video on how to register for your online account and apply for your blue card

Register for an online account

How to register for a online account using the online applicant portal.

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Do you work or volunteer with kids in Queensland? We’ve created this video to help you register for an online account using the online applicant portal.

We recommend using Google Chrome as your browser.

To register for an online account enter www.qld.gov.au/bluecard into your web browser.

Once you are on our home page, click on the Apply now button under the No Card, No Start banner.

Your screen should now have the words Login page on the top left-hand side.

Scroll down to the bottom of the login page, and click on the words, Register for an online account

Your screen should now have the words, Register for an online account on the top left-hand side.

You are now ready to Register for an online account.

Before you register, you can read our privacy notice by clicking on the words, privacy notice.

You can close the privacy notice screen by clicking on the word, close

Once you have read and understood the privacy notice, click the box accepting the privacy notice and then click on the blue button with the word Accept.

You should now see the words Proof of Identity at the top left-hand side of the screen.

You need to select the type of TMR product you will use with your CRN.

Click on the right-hand side to have the TMR product select dropdown.

Choose the relevant option from the drop down menu.

When selecting the TMR product, make sure it appears in the main screen.

Once you have selected the TMR product, enter the CRN without any spaces.

If you enter the CRN incorrectly, an error in red will appear.

Enter your surname exactly as it appears on your TMR product. If you have a surname with a space or an apostrophe, make sure you put it in as it appears on your TMR product.

You will only need to tick the box underneath your surname if you do not have a middle or family name.

Enter your first and middle names.

Enter your Date of Birth. Using the format Date / month/ and full year. For example 11/04/1990.

Enter in your email or phone number registered with TMR.

By entering your email or phone number details held with TMR, you will be sent an Online Security Code. You will be required to enter the Online Security Code in the next screen.

If you don’t have an email or phone number registered with TMR, you will need to visit the TMR website or contact the TMR service centre before proceeding further.

Once you enter your email address and have checked all the sections are correct, click on the blue button with the word submit.

Check your email or phone to get your Online Security Code number. This should be 6-digit number. If you have entered an email address and the Online Security Code hasn’t arrived in your inbox, make sure you check your junk or spam folder.

If your Online Security Code has not arrived within 2 minutes, you can request another one by clicking on the ‘Resend online security code’ button.

Enter your Online Security Code in the Online Security Code box and click on the blue submit button

You should now see the words Set up 2-factor verification at the top left-hand side of your screen.

Indicate yes to continue receiving your online security code to the email address you have provided or NO to provide another email or phone number.

Now click on the blue button with the word Next.

This section of the process is where you enter your personal details.

Your first, middle and surname are pre-entered along with your date of birth.

You will you need complete the following sections:

  • Title
  • Gender
  • Country of birth
  • Town of birth
  • State of birth

Indicate whether you have previously applied for a blue card or an exemption card by clicking yes or no.

If you click on yes, you will need to enter in your previous blue or exemption card details. If you cannot locate your previous card details, give us a call.

Indicate if you are a Registered teacher or Queensland police officer. If you have entered yes to either being a registered teacher or police officer

Next, indicate whether you have a previous name or have been known by another name such as married name, adoption or you have an alias.

Click on the blue button with the word next.

In this section you need to complete your postal address and indicate whether your residential address is the same or different.

Enter in your landline or mobile phone number if you have one.

Enter in your email address and re-enter it to ensure you have entered it correctly.

You need to provide consent for us to use your email address by clicking the yes or no buttons.

Now Click on the blue button with the word next.

If you have made any errors on the page or miss a step, red text will appear and the next button will not aluminate.

Make any corrections you need and then click the blue button with the word next.

Your screen will have the word, Declaration on the top left-hand side of the screen

You need to click the box indicating that you have read and understood all the information above.

Click on the blue button with the words Accept and submit.

Your screen will show your online registration account number.

Remember, this is the first step of the online applicant portal and your blue card application is not yet complete. You still need to complete your application for a blue card.

It is important to have a record of your online account number. You will need this Online Account Number later to provide to the organisation you are working, volunteering or studying with.

If you provided an email address, a copy of your online account number will be emailed to you.

You have now successfully registered for an online account, and you can apply for a blue or exemption card.

If you are a volunteer, student or paid employee starting in child-related employment you must provide the organisation your online account number. They will use your online account number to link you to their organisation. Once the link has occurred, you will be notified by email or text message to log in to the online applicant portal and complete your blue or exemption card application.

Check out our other videos for quick and easy help!

Apply for a blue card as a job seeker

How to apply for a blue card as a job seeker using the online applicant portal.

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Do you want to work or volunteer with kids in Queensland? We’ve created this video to help you use the online applicant portal to apply for a blue card as a jobseeker.

By now, you should have already registered for an online account. If you haven’t done this, watch our previous video ‘Registering for an online account’ before you continue.

To apply for a blue or exemption card, simply go to our website www.qld.gov.au/bluecard.

Once you are on our home page, click on the blue button which says, ‘Apply for a blue card’.

This will take you to the page to login to your online account. Here you need to enter your Queensland Department of Transport and Main Roads details, just as you did when you registered.

You need to click the box indicating you have read and understood the privacy notice before you can log in. Make sure you don’t click the ‘register for an online account’ button, as you have already done this.

When you click the login button, you will be sent a security code to the email address or mobile number you provided when you registered. This should be a 5- or 6-digit number. If you provided an email address and the security code hasn’t arrived in your inbox, check your junk mail or spam folder.

If your security code has not arrived after a few minutes, you can request another one by clicking on the ‘Resend online security code’ button.

Next, enter your security code in the ‘Online Security Code’ box and click ‘submit’.

You will now have 6 options on your screen. To apply, click ‘apply for a blue card or exemption card’.

As you are applying for a blue card as a jobseeker, you will need to pay for your application. This page has information about fees and payment options. Make sure you read this information before clicking ‘next’.

During the application, you will be asked a series of questions which require you to answer ‘yes’ or ‘no’. It is important you read these questions carefully and answer truthfully.

First, you will be asked to declare whether you are a disqualified person or a negative notice holder.

If you indicate yes for either of these 2 questions, you will not be able to apply for a blue card. If you’re not sure what this means, click these links for more information.

You will then be asked whether you are applying for a blue card or an exemption card. You can only apply for an exemption card if you are a Queensland registered teacher or a Queensland police officer.

On the next screen, you will need to indicate you’re a jobseeker. Make sure the button turns blue and has a round circle in it.

Next, scroll down to the bottom of the screen and above the buttons, ‘go back’ and ‘next’, you need to select how you will be paying for your application. If you have already paid, select the option ‘I already have a BPoint payment receipt number’. Otherwise, you can pay using a Mastercard or VISA card.

Click next and, on the following screen, your name, date of birth and place of birth will appear. You cannot change these details. In this section, select your cultural identity.

You need to indicate if you have been engaged as a Foster Carer, Health Practitioner, Operator/Supervisor/Carer of a child care service, Teacher. If none of these apply to you, select ‘None of the above’.

You can select your preferred language from the drop-down list of languages. Once you have completed these questions, click ‘next’.

Next, indicate whether you have ever been known by another name. If you indicate yes, you will be asked to provide further details.

On the next screen you need to confirm your postal and residential address. Click next and you’re almost finished!

You now need to declare all the information you have provided is correct. It is important you read this declaration before you agree. Follow the links to our website for more information about your obligations as a card holder.

Once you have agreed all the information is correct, click ahead to the next screen. This is where you enter your payment details. If you get an error, check the details are correct and try again. Once your details have been entered correctly, click the blue button to pay and submit your application.

If you provided an email address, you will receive an email confirming your application has been submitted. If you have provided a mobile number instead, you will receive this confirmation to your mobile.

You can print a copy of your payment summary by clicking ‘View your payment summary’.

Applications are generally processed within 28 working days unless further information or assessment is required. The application will take longer to process if any information is returned from the blue card check. If we need any further information from you, we will contact you.

You have now submitted your application. You can now return home or log out of your online account.

Apply for a blue card as a student or volunteer

How to apply for a blue card as a student or volunteer using the online applicant portal.

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Do you want to work or volunteer with kids in Queensland? We’ve created this video to help you use the online applicant portal to apply for or renew a blue card as a volunteer or student.

By now, you should have already registered for an online account. If you haven’t done this, watch our previous video ‘Registering for an online account’ before you continue.

You will not be able to apply for a volunteer or student application if your organisation has not linked you first. If you are renewing your existing volunteer or student blue card before your current card expires, you can continue with your renewal application now as you should already be linked with the organisation you are volunteering or studying with.

To apply for a blue or exemption card, simply go to our website www.qld.gov.au/bluecard.

Once you are on our home page, click on the blue button which says, ‘Apply for a blue card’.

This will take you to the page to login to your online account. Here you need to enter your Queensland Department of Transport and Main Roads details, just as you did when you registered.

You need to click the box indicating you have read and understood the privacy notice before you can log in. Make sure you don’t click the ‘register for an online account’ button, as you have already done this.

When you click the login button, you will be sent a security code to the email address or mobile number you provided when you registered. This should be a 5- or 6-digit number. If you provided an email address and the security code hasn’t arrived in your inbox, check your junk mail or spam folder.

If your security code has not arrived after a few minutes, you can request another one by clicking on the ‘Resend online security code’ button.

Next, enter your security code in the ‘Online Security Code’ box and click ‘submit’.

You will now have 6 options on your screen. To apply, click ‘apply for a blue card or exemption card’.

Remember, as you are applying for a blue card as a volunteer or student, you will need to be linked to the organisation you are volunteering or studying with to get your blue card for free. Make sure you read this information before clicking ‘next’.

During the application, you will be asked a series of questions which require you to answer ‘yes’ or ‘no’. It is important you read these questions carefully and answer truthfully.

First, you will be asked to declare whether you are a disqualified person or a negative notice holder.

If you indicate yes for either of these 2 questions, you will not be able to apply for a blue card. If you’re not sure what this means, click these links for more information.

You will then be asked whether you are applying for a blue card or an exemption card. You can only apply for an exemption card if you are a Queensland registered teacher or a Queensland police officer.

On the next screen, you will need to indicate you’re a volunteer or student. For this video, we will demonstrate applying as a volunteer. Make sure the button turns blue and has a round circle in it.

If you are not linked to an organisation, your screen will indicate we need more information from your volunteer organisation before you can continue with your application. We suggest you contact the organisation you are volunteering for.

The next screen will display the organisation or organisations you are currently linked to. Check to make sure this information is correct but ticking the box, “The checkbox says I have reviewed my child related activities and confirm that this information is up-todate.”

If you are no longer with an organisation you can delink by clicking on the delink button. If you accidently click on the delink button, the organisation you are volunteering or studying with will be notified. You will need to contact the organisation and ask them to link you before you can continue with your application.

Click next and, on the following screen, your name, date of birth and place of birth will appear. You cannot change these details. In this section, select your cultural identity.

You need to indicate if you have been engaged as a Foster Carer, Health Practitioner, Operator/Supervisor/Carer of a childcare service, Teacher. If none of these apply to you, select ‘None of the above’.

You can select your preferred language from the drop-down list of languages. Once you have completed these questions, click ‘next’.

Next, indicate whether you have ever been known by another name. If you indicate yes, you will be asked to provide further details.

On the next screen you need to confirm your postal and residential address. Click next and you’re almost finished!

You now need to declare all the information you have provided is correct. It is important you read this declaration before you agree. Follow the links to our website for more information about your obligations as a card holder.

Once you have agreed all the information is correct, click ahead to the next screen.

Applications are generally processed within 28 working days unless further information or assessment is required. The application will take longer to process if any information is returned from the blue card check. If we need any further information from you, we will contact you.

You have submitted your application. You can now return home or log out of your online account.

Apply for a blue card as a business operator

How to apply for a blue card as a business operator using the online applicant portal.

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Do you want to work or volunteer with kids in Queensland? We’ve created this video to help you use the online applicant portal to apply for a blue card as a jobseeker.

By now, you should have already registered for an online account. If you haven’t done this, watch our previous video ‘Registering for an online account’ before you continue.

To apply for a blue or exemption card, simply go to our website www.qld.gov.au/bluecard.

Once you are on our home page, click on the blue button which says, ‘Apply for a blue card’.

This will take you to the page to login to your online account. Here you need to enter your Queensland Department of Transport and Main Roads details, just as you did when you registered.

You need to click the box indicating you have read and understood the privacy notice before you can log in. Make sure you don’t click the ‘register for an online account’ button, as you have already done this.

When you click the login button, you will be sent a security code to the email address or mobile number you provided when you registered. This should be a 5- or 6-digit number. If you provided an email address and the security code hasn’t arrived in your inbox, check your junk mail or spam folder.

If your security code has not arrived after a few minutes, you can request another one by clicking on the ‘Resend online security code’ button.

Next, enter your security code in the ‘Online Security Code’ box and click ‘submit’.

You will now have 6 options on your screen. To apply, click ‘apply for a blue card or exemption card’.

As you are applying for a blue card as a jobseeker, you will need to pay for your application. This page has information about fees and payment options. Make sure you read this information before clicking ‘next’.

During the application, you will be asked a series of questions which require you to answer ‘yes’ or ‘no’. It is important you read these questions carefully and answer truthfully.

First, you will be asked to declare whether you are a disqualified person or a negative notice holder.

If you indicate yes for either of these 2 questions, you will not be able to apply for a blue card. If you’re not sure what this means, click these links for more information.

You will then be asked whether you are applying for a blue card or an exemption card. You can only apply for an exemption card if you are a Queensland registered teacher or a Queensland police officer.

On the next screen, you will need to indicate you’re a Business operator. Make sure the button turns blue and has a round circle in it.

We have direct links to definitions such as an executive officer of a corporation, category of child-related business and restricted persons

Next, scroll down to the bottom of the screen and above the buttons, ‘go back’ and ‘next’, you need to select how you will be paying for your application. You can pay using a Mastercard or VISA card. You cannot enter a BPoint payment receipt for business applications. Now click 'next'.

Your screen should now have the words, ‘Add new child-related business details’ on the top right-hand side. You will need to select the category of child-relate work you are proposing to start or continue from the drop-down menu. Then click the next button.

This section requires you to enter in your business details. Enter the business name and postal address. If you are operating as a sole trader, simply enter your name in the Business name section. Indicate whether you propose to start or continue running any other child-related business by clicking on the yes or no.

Click next and, on the following screen, your name, date of birth and place of birth will appear. You cannot change these details. In this section, select your cultural identity.

You need to indicate if you have been engaged as a Foster Carer, Health Practitioner, Operator/Supervisor/Carer of a childcare service, Teacher. If none of these apply to you, select ‘None of the above’.

You can select your preferred language from the drop-down list of languages. Once you have completed these questions, click ‘next’.

Next, indicate whether you have ever been known by another name. If you indicate yes, you will be asked to provide further details.

On the next screen you need to confirm your postal and residential address. Click next and you’re almost finished!

You now need to declare all the information you have provided is correct. It is important you read this declaration before you agree. Follow the links to our website for more information about your obligations as a card holder.

Once you have agreed all the information is correct, click ahead to the next screen. This is where you enter your payment details. If you get an error, check the details are correct and try again. Once your details have been entered correctly, click the blue button to pay and submit your application.

If you provided an email address, you will receive an email confirming your application has been submitted. If you have provided a mobile number instead, you will receive this confirmation to your mobile.

You can print a copy of your payment summary by clicking ‘View your payment summary’.

Applications are generally processed within 28 working days unless further information or assessment is required. The application will take longer to process if any information is returned from the blue card check. If we need any further information from you, we will contact you.

You have submitted your application. You can now return home or log out of your online account.

Apply for a volunteer to paid application transfer

How to transfer your volunteer card to a paid card using the online applicant portal.

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Do you want to do paid work with kids in Queensland? We’ve created this video to help you use the online applicant portal to submit to your volunteer to paid employee transfer application.

By now, you should have already registered for an online account. If you haven’t done this, watch our previous video ‘Registering for an online account’ before you continue.

To submit your volunteer to paid employment transfer application, simply go to our website www.qld.gov.au/bluecard.

Once you are on our home page, click on the blue button which says, ‘Apply for a blue card’.

This will take you to the page to login to your online account. Here you need to enter your Queensland Department of Transport and Main Roads details, just as you did when you registered.

You need to click the box indicating you have read and understood the privacy notice before you can log in. Make sure you don’t click the ‘register for an online account’ button, as you have already done this.

When you click the login button, you will be sent a security code to the email address or mobile number you provided when you registered. This should be a 5- or 6-digit number. If you provided an email address and the security code hasn’t arrived in your inbox, check your junk mail or spam folder.

If your security code has not arrived after a few minutes, you can request another one by clicking on the ‘Resend online security code’ button.

Next, enter your security code in the ‘Online Security Code’ box and click ‘submit’.

You will now have 6 options on your screen. Click ‘volunteer to paid employment/business transfer’. Please note if it your card is coming up for renewal in the next 16 weeks you will instead need to apply to renew as a job seeker/paid employee rather than complete a transfer application.

Your screen should have the words, Transfer to a paid card: before you begin. This page has information about fees and payment options. Make sure you read this information before clicking ‘next’.

This page requires you to indicate what type of child-related work you will be doing. For this video, we will demonstrate applying as a paid employee. However, you can apply as a Business Operator or jobseeker. Make sure the button turns blue and has a round circle in it.

Scroll down to the bottom of the screen and above the buttons, ‘go back’ and ‘next’, here you need to select how you will be paying for your application. If you have already paid, or if someone (for example your employer) has already paid on your behalf, you will need a receipt number to enter in the receipt number section. You can do this by selecting the option ‘I already have a BPoint payment receipt number’. Otherwise, you can pay using a Mastercard or VISA card. Click on the button next.

Your screen should now have the words, Personal Details on the top left-hand side. Your name, date of birth and place of birth will appear. You cannot change these details. In this section, you will need to select your cultural identity and indicate if you have been engaged as a Foster Carer, Health Practitioner, Operator/Supervisor/Carer of a childcare service, Teacher. If none of these apply to you, select ‘None of the above’.

You can select your preferred language from the drop-down list of languages. Once you have completed these questions, click ‘next’.

Next, indicate whether you have ever been known by another name. If you indicate yes, you will be asked to provide further details.

On the next screen you need to confirm your postal and residential address. Click next and you’re almost finished!

You now need to declare all the information you have provided is correct. It is important you read this declaration before you agree. Follow the links to our website for more information about your obligations as a card holder.

Once you have agreed all the information is correct, click ahead to the next screen.

This is where you enter your payment details, if you haven’t already entered the payment details in the Bpoint payment in the earlier section. If you are entering payment details and you get an error, check the details are correct and try again. Once your details have been entered correctly, click the blue button to pay and submit your application.

Your application is now complete. As an existing card holder, you can start in paid employment or operating your business now.

You can get a copy of your receipt by clicking on the ‘View your payment summary’. If you have provided an email address, a copy will automatically be sent to you.

If you are working in paid work, your employer must also notify us of your new child-related work by linking you to their organisation. This can be done online through the Organisation Portal, or by submitting a paper link an applicant/cardholder to this organisation form to us.

As long as there has not been a change to your eligibility, we will issue you a paid (P) blue card. You should allow up to 14 days for your paid card to arrive in the mail. You can now return home or log out of your online account.

Apply for an exemption card

How to apply for an exemption card  using the online applicant portal.

closed captions icon Duration 06:09

Do you want to work or volunteer with kids in Queensland? We’ve created this video to help you use the online applicant portal to apply for or renew an exemption card. By now, you should have already registered for an online account. If you haven’t done this, watch our previous video ‘Registering for an online account’ before you continue.

To apply for an exemption card, go to our website www.qld.gov.au/bluecard.

Once on our home page, click on the blue button which says ‘Apply for a blue card.’

This will take you to the page to log in to your online account. Here you need to enter your Queensland Department of Transport and Main Roads details, just as you did when you registered.

You need to click the box indicating you have read and understood the privacy notice before you can log in. Make sure you don’t click the ‘register for an online account’ button, as you have already done this.

When you click the login button, you will be sent a security code to the email address or mobile number you provided when you registered. This should be a 5 or 6-digit number. If you provided an email address and the security code hasn’t arrived in your inbox, check your junk mail or spam folder.

If your security code has not arrived after a few minutes, you can request another one by clicking the ‘Resend online security code’ button.

Next, enter your security code in the ‘Online Security Code’ box and click ‘submit’.

You will now have 6 options on your screen. To apply, click ‘apply for a blue card or exemption card’.

This page has information about fees and payment options. Make sure you read this information before clicking ‘next’.

During the application, you will be asked a series of questions which require you to answer ‘yes’ or ‘no’. It is important you read these questions carefully and answer truthfully.

First, you will be asked to declare whether you are a disqualified person or a negative notice holder.

If you indicate ‘yes’ for either of these 2 questions, you will not be able to apply for a blue card. If you’re not sure what this means, click these links for more information.

You will then be asked whether you are applying for a ‘blue card’ or an ‘exemption card’. You can only apply for an exemption card if you are a Queensland registered teacher or a Queensland police officer. Click the circle beside the words ‘exemption card’.

From the dropdown box, select whether you are a teacher registered with the Queensland College of Teachers or a Queensland Police Officer.

For the purpose of this video, we will demonstrate applying as a registered teacher.

You will need to answer whether you will be working or volunteering with children outside of your professional duties as a teacher by clicking on the ‘yes’ or ‘no’ button.

Now enter in your Queensland teacher registration number or Queensland Police registration number if you are applying as a police officer. Once you have checked the information is correct, click 'next'.

On the next screen, you will need to indicate what type of child-related work you propose to do. For this video, we will demonstrate applying as a paid employee. Make sure the button turns blue and has a round circle in it.

Click 'next' and, on the following screen, your name, date of birth and place of birth will appear. You cannot change these details. In this section, select your cultural identity.

You need to indicate if you have been engaged as a foster carer, health practitioner, operator/supervisor/carer of a childcare service, teacher. If none of these apply to you, select ‘none of the above’. For this video, we will indicate teacher.

You can select your preferred language from the drop-down list of languages. Once you have completed these questions, click ‘next’.

Next, indicate whether you have ever been known by another name. If you indicate yes, you will be asked to provide further details.

On the next screen you need to confirm your postal and residential address. Click 'next' and you’re almost finished!

You now need to declare all the information you have provided is correct. It is important you read this declaration before you agree. Follow the links to our website for more information about your obligations as a card holder.

Once you have checked all the information is correct, click 'next'. You have now submitted your application.

Exemption card applications are not subject to the No Card, No Start laws, so you can now start in child-related work or business. If you are working in paid or volunteer work, your employer should also notify us of your new child-related work by linking you to their organisation. This can be done online through the Organisation Portal, or by submitting a paper link an applicant / card holder to this organisation form to us.

You can now return home or log out of your online account.

Update your contact details

How to update your contact details using the online applicant portal.

closed captions icon Duration 03:06

Do you want to work or volunteer with kids in Queensland? We’ve created this video to help you use the online applicant portal to change your contact details within your account.

To do this, you should have already registered for an online account. If you haven’t done this, watch our previous video ‘Registering for an online account’ before you continue.

To update your contact details, simply go to our website www.qld.gov.au/bluecard.

Once you are on our home page, click on the blue button which says, ‘Apply for a blue card’.

This will take you to the page to login to your online account. Here you need to enter your Queensland Department of Transport and Main Roads details, just as you did when you registered.

You need to click the box indicating you have read and understood the privacy notice before you can log in. Make sure you don’t click the ‘register for an online account’ button, as you have already done this.

When you click the login button, you will be sent a security code to the email address or mobile number you provided when you registered. This should be a 5- or 6-digit number. If you provided an email address and the security code hasn’t arrived in your inbox, check your junk mail or spam folder.

If your security code has not arrived after a few minutes, you can request another one by clicking on the ‘Resend online security code’ button.

Next, enter your security code in the ‘Online Security Code’ box and click ‘submit.

You will now have 6 options on your screen. To update your contact details, click “update my contact details”.

You will now see the words “Update Contact Details” on the top left-hand side of your screen. On this screen you can update your postal address, residential address, phone numbers and email address.

You will need to provide consent for us to use your email address by clicking the yes or no buttons.

You now need to declare all the information you have provided is correct. It is important you read this declaration before you agree.

Once you have agreed all the information is correct, click submit.

You have now updated your contact details. You can return home or log out of your online account.

Update your name

How to update your name using the online applicant portal.

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Do you want to work or volunteer with kids in Queensland? We’ve created this video to help you use the online applicant portal to change your name.

To change your name using the online applicant portal, you must have applied for or renewed your blue card after 31 August 2021 using the online applicant portal.

As we verify your identity with Department of Transport and Main Roads, you must update your name with TMR before updating your details with us. We will validate this change with TMR and you will not be able to update your name unless it exactly matches the details held with TMR.

To change your name, simply go to our website www.qld.gov.au/bluecard.

Once you are on our home page, click on the blue button which says, ‘Apply for a blue card’.

This will take you to the page to login to your online account. Here you need to enter your Queensland Department of Transport and Main Roads details, just as you did when you registered.

You need to click the box indicating you have read and understood the privacy notice before you can log in. Make sure you don’t click the ‘register for an online account’ button, as you have already done this.

When you click the login button, you will be sent a security code to the email address or mobile number you provided when you registered. This should be a 5- or 6-digit number. If you provided an email address and the security code hasn’t arrived in your inbox, check your junk mail or spam folder.

If your security code has not arrived after a few minutes, you can request another one by clicking on the ‘Resend online security code’ button.

Next, enter your security code in the ‘Online Security Code’ box and click ‘submit.

You will now have 6 options on your screen. To change your name, click on “change my name”.

You will now see the words “Change my name” on the top left-hand side of your screen. This screen provides information about your name details held with TMR. Once you have read and understand the information on this page, tick the checkbox “I have read and understood the above information” and click on the word, “next”.

Your screen will now display your existing personal information. To change your details, click on the field you wish to update such as your Last name, first name and middle name sections and enter in your updated details.

You will need to declare all the information you have provided is correct. It is important you read this declaration before you agree.

Once you have agreed all the information is correct, click submit.

You have now updated your name details. This will not automatically generate a replacement card in your new name. If you want a replacement card, you will need to click on ‘replace my card’. You will need to pay a fee to replace your existing card with your new name details. If you don’t want to replace your card, you can return home or log out of your online account.

Apply for a replacement card

How to apply for a replacement card

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Do you want to work or volunteer with kids in Queensland?

We’ve created this video to help you use the online applicant portal to ‘Apply for a Replacement Card’.

This video will help you if you are replacing your card because it was lost, damaged or you never received it.

If you want to replace your card because your name has changed, please watch our video ‘ Changing your name using the online applicant portal’.

By now, you should have already registered for an online account.

If you haven’t already done this, watch our previous video ‘Registering for an online account’ before you continue.

To apply for a replacement card, go to our website www.qld.gov.au/bluecard

Once on our home page, click on the blue button which says, Apply for a blue card.

This will take you to the page to login to your online account.

Here you need to enter your Queensland Department of Transport and Main Roads details, just as you did when you registered.

You need to click the box indicating you have read and understood the privacy notice before you can log in.

Make sure you don’t click the 'register for an online account' button, as you have already done this.

When you click the login button, you will be sent a security code to the email address or mobile number you provided when you registered.

This should be a 5- or 6-digit number. If you provided an email address and the security code hasn’t arrived in your inbox, check your junk mail or spam folder.

If your security code has not arrived after a few minutes, you can request another one by clicking on the ‘Resend online security code’ button.

Next, enter your security code in the Online Security Code box and click submit.

You will now have 6 options on your screen.

To replace your card, click Replace my card.

This page has information about fees and payment options. Make sure you read this information.

You will be prompted to select the reason for a replacement card from the dropdown list.

If you select My card has been damaged or I never received my card in the post, you will be prompted to contact us to request a replacement card. This is because you may not be required to pay for your replacement card.

Select the appropriate replacement reason and click ‘next’.

You will now see the words Personal details on the top left-hand side of your screen.

You will be asked to confirm that we hold the correct personal details for you.

If we do not have the correct details for you, you can make the necessary changes to your name. If you are having trouble editing your name please watch our video 'Changing your name using the online applicant portal'.

You will need to declare all the information you have provided is correct.

It is important you read this declaration before you agree.

If your details have not changed, select ‘no’ and click ‘next’.

You will now need to confirm your contact details are correct. You will be able to make necessary changes on this page.

If your details have not changed, select no and click next.

You will need to declare:

  • you do not have a blue card or an exemption card
  • that all the information you have provided is correct and
  • you understand it is an offence to provide a false or misleading statement or document.

It is important you read this declaration before you agree.

Once you have agreed all the information is correct, select the check box and click next.

You will then be asked how you will be paying for your replacement card.

If you have already paid, select the option ‘I already have a BPoint payment receipt number’. Otherwise, you can pay using a Mastercard or VISA card.

Well done! You have successfully requested a replacement card.

You should allow up to 2 weeks for your replacement card can take up to 10 days to receive in the mail.

You can now return home or log out of your online account.

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Quick tips for organisations

Helpful hints and tips for organisations. (More to come.)

Linking students to your organisation

Tips for education providers on linking students to the organisation.

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Are you an education provider?

Do your students need a blue card to complete their practical placement?

A student must have a valid blue card before they can start their placement and you play an important role in the application process.

Students must be linked to your organisation before they can apply for a blue card.

Being linked allows the student to get their blue card for free.

We recommend linking the student when they first enrol. Remember that some applications can take longer to process than others, so it’s best to link as early as possible.

Linking is easy and can be done in a few simple steps when using the Organisation Portal.

If you are not using the Organisation Portal, you will need to complete a paper linking form. Make sure you allow enough time for the form to be processed before the student starts their placement.

You can help your students apply for a blue card in a few simple steps:

First the student needs to register for an online account using their Customer Reference Number issued by the Department of Transport and Main Roads.

Then the student gives you their account number. You need this number to link the student to your organisation.

Link the student using the Organisation Portal or the paper form.

The student is notified they have been linked and can continue applying for their blue card using the online applicant portal.

Remember, applications can take 28 days to process, so make sure the students apply as soon as they are linked.

We will notify you and the student when their blue card has been approved.

Students do not need their physical card to start their placement.

We have resources available on our website to help your students apply.

Employing a volunteer to do paid work

Five top tips for organisations employing a volunteer to do paid work.

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Is your organisation employing a volunteer card holder in paid work?

The good news is you can start a ‘volunteer card holder’ in paid work as soon as you have linked the card holder to your organisation.

Here are our 5 top tips:

  1. Link the existing card holder to your organisation using the Organisation Portal or the paper link form.
    You can link the card holder as a paid employee, even if they hold a volunteer card.
  2. The Organisation Portal is the quickest and easiest way to link a card holder to your organisation.
    Follow the step-by-step guide on the resources and support page on the Organisation Portal.
  3. If you are using the paper form to link, you must confirm the card is valid by using the online validation tool or by calling Blue Card Services. That way you know the card holder has a valid card.
  4. Existing volunteer card holders do not need to receive their paid blue card to start paid work – just remember to link them before they start.
  5. Volunteer card holders must tell us when they start in paid work by completing the online ‘volunteer to paid employment transfer application’ and by paying the application fee. We will let the organisation know when the new card is issued either via the Organisation Portal or email.

Quick tips for card holders

Helpful hints and tips for people who hold blue cards. (More to come.)

On-time renewal

Why renewing your card on time is important.

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Are you an existing blue card holder?

Do you know when your card expires?

Under the No Card, No Start laws, you can continue in paid employment, volunteering, at your student placement, or running your business if you submit your renewal application before your current card expires.

We send 4 messages to your email or phone to remind you to renew your blue card before it expires.

You can renew your card 16 weeks before your card expires using the online applicant portal.

Renewing your blue card on the online applicant portal is quick and easy and is processed faster than the paper forms.

If you don’t renew on time, you can't continue in work until your new application has been approved.

Need help? We have online resources to help you apply online using our online services.

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Overview of the No Card, No Start laws

Overview of the key changes with the No Card, No Start laws

An overview of the key changes to the blue card system which started on 31 August 2020.

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If you work or volunteer with kids in Queensland, there is important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system.

To make it better. Better for you, better for our kids.

These changes include new laws that apply to organisations, paid workers, business operators and volunteers.

This video gives an overview of the key changes. We have developed further videos that explain each of the key changes in more detail.

To apply for a blue card, you need a Customer Reference Number from the Department of Transport and Main Roads. It's the number on your driver's licence, marine licence or photo identification card. We use this photo on your blue card.

You can apply or renew your blue card online. This means a faster approval time for most applicants.

The No Card, No Start laws mean you must have a valid blue card before you start work.

You can apply for a blue card before you get a job. This means you can be job ready.

Volunteers and students need to be linked to an organisation to continue getting a blue card for free.

Queensland police and teachers registered in Queensland now have a 3-year expiry date on their exemption cards.

All card holders must renew their blue card before it expires to continue working with kids.

The simplified frequency test applies to paid employees, volunteers and students. This means people working with kids for not more than 7 days in a calendar year will not need a blue card. However, this does not apply to business operators as they will require a blue card.

Organisations must check a card holder's ID and link them to their organisation before they can start work.

Card holders must tell us when there is a change in their police information. There are stricter requirements for people who rely on an exemption to work or volunteer with children.

There are new offences and penalties for individuals and organisations who do not comply with the new laws.

We have introduced an online portal for organisations to help them manage their blue card holders and applicants.

By working together and knowing how these changes affect you, we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes you can visit our website, phone our call centre or you can send us an email.

No Card, No Start laws

Information about what the No Card, No Start laws mean for you.

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If you work or volunteer with kids in Queensland, there is important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

The No Card, No Start laws are a key part of how we are building a stronger, more streamlined blue card system and helping to keep kids safe in Queensland.

People with paid applications submitted prior to 31 August 2020 are able to continue working while their applications are assessed. However, all applications submitted on or after 31 August 2020 are subject to the No Card, No Start laws.

The No Card, No Start laws mean you must have a blue card, no longer a pending application, before you can work with children.

This means you cannot run a regulated child-related business or work or volunteer with kids until your blue card application has been approved.

Existing card holders must renew their blue card before it expires to continue working with kids.

By working together and knowing how these changes affect you, we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email or watch our other videos available on our website.

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Applying, renewing and changes in employment

Applying for your blue card online

A general overview of how you can apply for a blue card in Queensland.

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If you work or volunteer with kids in Queensland, there is important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

To apply for a blue card, you need a Customer Reference Number, also known as a CRN, from the Queensland Department of Transport and Main Roads. We call this TMR.

To find out more about this you can watch our video on how to apply for a blue card.

You can apply for and renew your blue card online. The Online Applicant Portal can be used on multiple devices such as a PC, laptop, tablet and smartphone.

You can pay for your application as part of the online process. You can also have someone else pay for your application, such as your employer. Existing card holders can renew their blue card without waiting for their employer to link them.

Most applications are processed in 5 business days unless further information or assessment is required.

It might take longer if there is any information missing or if we receive police or disciplinary information from the blue card check.

Applicants are notified by email when their application has been approved.

Of course, we still accept paper application forms from those people who don't have access to a computer or internet.

By working together and knowing how these changes affect you, we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes visit our website, phone our call centre, send us an email

or watch our other videos available on our website.

How to apply for a blue card using your Customer Reference Number

Learn how you can get a Customer Reference Number (CRN) from the Department of Transport and Main Roads (TMR) so you can apply for a blue card.

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If you work or volunteer with kids in Queensland, there is important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

To apply for a blue card, you need a Customer Reference Number, also known as a CRN, from the Queensland Department of Transport and Main Roads. We call this TMR.

A CRN is the number on your driver's licence, marine licence or photo identification card.

You can find more information about locating your CRN on TMR's website.

We work with TMR to verify your identity and obtain the photo for your blue card.

If your photo was taken more than 6 years and 9 months ago, you will need to visit a TMR Customer Service Centre and get a new photo taken.

If you are not sure how long ago your photo was taken by TMR, give us a call and we can help you with that.

If you don't already have a CRN you can apply for free at one of the TMR Customer Service Centres with your ID documents.

A list of accepted ID documents and customer service centre locations is also available on the TMR website.

TMR will take your photo and give you a CRN which you will take with you and use during your online application for a blue card.

The photo that is taken will be printed on your blue card following your successful application.

There is a fee for your blue card application if you're a paid employee, business operator or a job seeker getting a blue card for paid work and this will be payable during your online application.

We know that not all towns have a TMR Customer Service Centre, however, there are other agencies where you can get a CRN and photo taken.

Call us and we can help you find the best way to access one. There is also a link on our website with this information.

Once you've got your CRN and photo taken you can apply for your blue card online.

By working together and knowing how these changes affect you we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email or watch our other videos available on our website.

Being job-ready

A guide for people who want to get a blue card before they find work so that you can be job ready.

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If you work or volunteer with kids in Queensland, there is important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

As part of the No Card, No Start laws you must have a blue card before you can start working or volunteering with kids.

You are able to apply for a blue card before you find work. With a stronger identity check, an online applicant portal and faster approval time, you can be job-ready.

People applying for a blue card before they find work need to pay for their blue card application and indicate they are a job seeker on the application form.

Having a blue card means you can start in child-related employment without delay.

When you commence in child-related employment, you then need to be linked to the organisation you are working for.

By working together and knowing how these changes affect you we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email or watch our other videos available on our website.

Volunteers and students

A guide for volunteers and students who need a blue card before they can volunteer with children or undertake practical placements as part of their tertiary course that requires a blue card.

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If you work or volunteer with kids in Queensland, there is important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

Volunteers play a vital role in many organisations who provide services to children.

Volunteers need to be linked to their organisation in order to continue getting a blue card for free.

To avoid delays with your application, talk to the person who looks after blue cards in your organisation.

Applications continue to be free for students and trainees enrolled in a tertiary course that require a blue card.

To avoid delays with your application, talk to your university or education provider about linking you with their organisation.

By working together and knowing how these changes affect you, we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email or watch our other videos available on our website.

Exemption cards for Queensland police officers and teachers

A guide for Queensland police and teachers who may need to apply for exemption cards.

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If you work or volunteer with kids in Queensland, there is important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

Police officers with the Queensland Police Service and teachers registered with the Queensland College of Teachers apply for exemption cards, not blue cards.

The new laws include changes to exemption cards. From 31 August 2020, exemption cards have expiry dates and are valid for 3 years.

They expire if not renewed. Existing exemption card holders whose cards do not have an expiry date

have until 31 August 2023 to renew their card or it will expire.

Exemption card applicants are able to start work as soon as they apply online or submit their application.

Existing card holders can start work as soon as they are linked with their new organisation.

Exemption card applications and renewals continue to be free.

By working together and knowing how these changes affect you, we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email

or watch our other videos available on our website.

Changes to the frequency test and renewing

Learn about the frequency test and the blue card renewals process under the blue card system.

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If you work or volunteer with kids in Queensland, there is important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

A frequency test checks whether a person needs a blue card based on how much work they do with kids each year.

On 31 August 2020, a simplified frequency test was introduced. People working with kids for not more than 7 days in a calendar year, do not need a blue card. The 7 day frequency test applies to volunteers, students and paid employees.

Business operators require a blue card regardless of how often they work with kids. For example, a person providing home stay services for 10 days in a calendar year will need a blue card.

The new laws introduced a new renewal process. You are able to continue in paid employment, volunteering, student placement or running your business as long as you submit your renewal application before your current card expires.

A reminder text message is sent 10 weeks before your blue card expires and we accept renewal applications up to 16 weeks before the expiry date.

If you do not renew your blue card before it expires, you are subject to the No Card, No Start laws and must not continue in paid employment, volunteering, student placement or run your business until a new blue card has been issued.

By working together and knowing how these changes affect you we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email or watch our other videos available on our website.

Organisation sighting ID and linking

Learn about organisations' obligations for sighting identification and linking requirements.

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If you work or volunteer with kids in Queensland, there's important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

The new laws require organisations to take reasonable steps to ensure the card belongs to the card holder and link them to their organisation before engaging them in work.

Linking a blue card holder to your organisation allows us to keep you up to date about a card holder's status. Better for you, better for our kids.

When a new worker, volunteer or student joins your organisation, the new laws require you to check the card holder's identity.

You can do this by sighting any of these documents and link the card holder to your organisation.

You can do this by submitting the link form or via the organisation portal. You can also validate a blue card online.

When a card holder leaves your organisation, you need to let us know.

You can do this by completing a Delink a person from your organisation form or via the Organisation Portal.

Card holders can be linked to more than 1 organisation.

Each time a card holder starts with a new organisation, they must be linked to that organisation.

By working together and knowing how the changes affect you we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email or watch our other videos available on our website.

Volunteer changing to paid employment or starting a business

Information about volunteers who change to paid employment or commence a business.

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If you work or volunteer with kids in Queensland, there's important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

From 31 August 2020, volunteer card holders moving into paid work simply need to pay the fee and complete the Volunteer to Paid Transfer form.

Volunteers must include their CRN on this form. The new card will have your photograph on it.

You can start in paid work as soon as this form has been submitted to us.

Your paid card can be used for any other regulated child-related work, whether paid or unpaid.

Your employee will still need to link you to their organisation before you start working.

Volunteer card holders starting a business simply need to pay the fee and complete a Volunteer to Business Transfer form.

You can start your business as soon as this form has been submitted to us.

Volunteer card holders who are taking on an executive committee or board member position need to complete a Volunteer to Business Transfer form.

By working together and knowing how the changes affect you we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes visit our website, phone our call centre, send us an email or watch our other videos available on our website.

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Offences, restricted persons/employment, or police information

Change in card holder's police information

What happens if a card holder has a change in police information.

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If you work or volunteer with kids in Queensland, there's important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

As all applicants and card holders are monitored by the Queensland Police Service on a daily basis, they no longer have to tell their employer when there has been a change in their police information.

Instead, applicants and card holders must immediately notify us when there is a change in their police information. We will continue to notify employers of any changes to a person's blue card status, where appropriate.

These new changes do not remove any existing workplace requirements for employees to report a change in their police information to their employer.

For example, an organisation may have a policy that requires all employees to report a change in their police information, such as an assault charge.

New penalties apply to applicants and card holders for failing to notify us of any change in their police information.

By working together and knowing how the changes affect you, we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes visit our website, phone our call centre, send us an email

or watch our other videos available on our website.

Aggravating offences

Information about aggravating offences under the blue card system.

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If you work or volunteer with kids in Queensland, there's important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

The new laws make it an aggravating offence for an employer, who starts an employee without a blue card, if they know or ought reasonably know the employee holds a negative notice or has had their blue card suspended or cancelled.

These new penalties include up to 2 years' imprisonment.

In addition, these new laws make it an aggravating offence for an employee to start in child-regulated work without a blue card when they are a disqualified person, hold a negative notice, have had their blue card cancelled or suspended or have had their application withdrawn.

These new penalties include up to 5 years' imprisonment.

By working together and knowing how the changes affect you we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email or watch our other videos available on our website.

Restricted person and restricted employment

A general overview of what restricted person and restricted employment means under the changes to the blue card system.

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If you work or volunteer with kids in Queensland, there's important information you need to know.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

The new laws mean stricter requirements for people who rely on an exemption to work or volunteer with children through the introduction of the terms restricted person and restricted employment and associated offences.

A restricted person is somebody who has been convicted of a disqualifying offence, issued with a negative notice, has had their blue or exemption card suspended or has been charged with a disqualifying offence and the matter has not been finalised.

Restricted employment refers to situations that allow a person to work with children without a blue or exemption card, such as a volunteer parent, a volunteer under the age of 18 years, a person who works with children for not more than 7 days in a calendar year or a person who receives services at a disability service centre where services are provided to children.

These new penalties apply to individuals who start restricted employment as a restricted person and organisations who employ a restricted person in restricted employment.

For example, a 16-year-old volunteering with kids at a local footy club who has been charged with a disqualifying offence which has not yet gone to court cannot rely on the exemption to continue volunteering with kids at the local footy club.

Another example, a person who is convicted of rape, a disqualifying offence, in 1990 and is now a parent of a child in primary school, they want to help at their child's school reading with the students and volunteering at the tuckshop. This parent is a restricted person and cannot rely on the exemption.

By working together and knowing how the changes affect you we can build a stronger blue card system and keep Queensland kids safe.

For more information about these changes, visit our website, phone our call centre, send us an email or watch our other videos available on our website.

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Online information sessions

Overview of the blue card system

This video provides an overview of the blue card system.

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Welcome to the Blue Card Services Online Information Session.

We acknowledge the traditional owners of the land upon which we are recording this information session. We pay our respect to elders both past and present for their courage and leadership in advocating for Aboriginal and Torres Strait Islander peoples.

We also pay our respect to future elders and acknowledge the valuable role they play in shaping our future generations. We extend a special welcome to all First Nation peoples listening to this information session.

This video provides information on the overview of the blue card system.

So let's look at how it all works. There are 3 main parts or puzzle pieces of the blue card system which only work effectively when all 3 parts are together. The first piece of the puzzle is what we refer to as the past.

The blue card check is undertaken to determine a person's eligibility to work with children based on known police or disciplinary information.

It is important to note that the check doesn't assess a person's suitability to work with children.

Regardless of the type of application, whether it is a paid, volunteer or business application, all applications are screened the same way. The second piece of the puzzle is what we refer to as the present.

This section represents the daily monitoring and compliance processes within the blue card system. Applicants and card holders are monitored on a daily basis so that if their information changes, for example, if they were charged with a criminal offence, immediate steps can be taken to protect children from harm and/or review their eligibility to continue holding a blue card.

The final and important piece of the puzzle is the future. We know that safe environments don't just happen. They require planning, ongoing management and review. Child and youth risk management strategies are required to be developed and implemented by all organisations that provide services to children which fall within the scope of the blue card system.

Before we discuss these sections in more detail, it is important we look at the remaining piece of the puzzle, who needs a blue card?

And by this, we really mean who is eligible to apply for a blue card?

The blue card system is structured so that businesses and organisations providing services or conducting activities which are essential to children's development and well-being, such as child care, education, sport and cultural activities, are captured and require blue card screening.

It is important to be aware that the blue card system does not apply to every environment where a child may be present and not everyone needs a blue card.

Organisations cannot adopt a policy requiring individuals to obtain blue cards if they do not provide child-related services which fall within the scope of the blue card system. Under the No Card, No Start laws, a person can apply for a blue card without having to be engaged in child- regulated work. This is so they can be job ready.

However, there are certain people who cannot apply for a blue card or who are ineligible to apply.

These people are: disqualified persons, which means the person has been convicted of a disqualifying offence, such as rape or murder; negative notice holders, which means the person has been denied a blue card based on their known past police and disciplinary information.

There are now stricter requirements for people who rely on an exemption to work or volunteer with kids through the introduction of the terms 'restricted person', 'restricted employment' and associated offences.

There are also some exemptions that exist for certain people. Queensland teachers and police officers cannot apply for a blue card and must instead apply for an exemption card.

They only need an exemption card when they are working or volunteering with kids outside their professional duties.

For example, a teacher does not need an exemption card to teach in a school but would need an exemption card to privately tutor children's piano lessons.

Registered health practitioners do not need blue cards whilst working within their capacity as a health practitioner. If they are working or volunteering with children in a different role, they require a blue card. For example, a registered nurse who might coach a junior club netball team.

Further information to assist you to determine whether a person needs a blue card can be accessed on the Blue Card Services website or by watching 'Can I apply for a blue card?" and "Restricted person and restricted employment' video.

We will now discuss each piece in more detail. So let's look at the blue card check itself. The working with children check, also known as the blue card check, is a check that assesses: any national conviction, including spent convictions, and pending and non-conviction charges for an offence, even if no conviction was recorded; any national charge for an offence; disciplinary information held by certain professional organisations, including teachers, child care licensees and foster carers; information that the Police Commissioner may provide in relation to police investigations into allegations of serious child-related sexual offences, even if no charges were laid; if the person is a particular offender who has committed sexual or other particular serious offences against children and who is subject to an order to keep police informed about their whereabouts and other personal details for a period of time under the Child Protection (Offender Reporting) Act 2004; if the person is the subject of an order made by the court which prohibits them from engaging in conduct which poses a risk to the lives or sexual safety of children under the Child Protection (Offender Prohibition Order) Act 2008.

For example, there may be restrictions imposed regarding who they can associate with, locations they can be or reside or employment types; if the person is the subject of an order made by a court prohibiting them from applying for a blue card; and if the person is a released former prisoner who has committed offences of a serious sexual nature and who is the subject of an order made by a court to detain or impose conditions on their release under the Dangerous Prisoners (Sexual Offenders) Act 2003.

If a person does not return any police or disciplinary information, their application will be approved and they will be issued with a working with children clearance and a blue card or exemption card. Under the No Card, No Start laws, all cards will display the card holder's photograph.

If a person returns police or disciplinary information, this information will be assessed and a determination will be made as to whether or not it is in the best interests of children for the person to be issued with a blue card.

The assessment process ensures that natural justice is afforded to applicants through the submission process where a negative notice is proposed to be issued.

The submission process is the applicant's opportunity to respond to any adverse information of which Blue Card Services is aware before a final decision is made.

The most important consideration when making an employment screening decision is the safety and well-being of children and, in particular, a child's entitlement to be cared for in a way that protects them from harm and promotes their well-being.

If a person's application is refused, they are issued with a negative notice which prohibits them from working in child-related employment or carrying on a child-related business.

A person who is issued with a negative notice or has their blue or exemption card suspended is considered a restricted person and cannot engage in restricted employment.

If a person's application is approved, a blue or exemption card is issued. Organisations can learn more by watching the 'Managing high risk individuals for organisations' video. Now, let's take a look at the monitoring and compliance aspect of the blue card system.

Under the No Card, No Start laws, a person must have a valid blue card, no longer a pending application, before they can start working with children in regulated employment.

Before engaging a person in child-related work, an organisation must take reasonable steps to ensure a blue or exemption card belongs to the card holder. They can do this by checking the card holder's drivers licence or photograph on their blue card.

They must ensure the card holder is linked to their organisation. Linking a card holder to an organisation is a simple process that can be done by either submitting a 'Link a person to your organisation' form or using the Organisation Portal.

The police information of all blue card holders and applicants is monitored on a daily basis through an exchange of information between the Queensland Police Service and Blue Card Services.

Once Blue Card Services becomes aware of a change in police information, immediate steps can be taken to protect children from harm, which might include: suspending or cancelling a person's card; and notifying your organisation of any suspension or cancellation to a person's status and requiring them to be removed from child- related work or activities.

This is the reason why organisations must ensure all card holders are linked to them. It ensures that Blue Card Services can notify all organisations which are linked to the person's card if there is a change to a person's police information.

If your organisation hasn't told us that it has engaged the person, then we will not know to tell an organisation that the person is no longer eligible to work in child-related employment.

As such, there is a real risk that the organisation may continue to employ somebody who is not eligible to work with children which may result in a risk of harm to children in the service environment, as well as the organisation may be committing an offence for which penalties apply.

There are also other obligations under the blue card system which apply to organisations and individuals and we work to ensure that everybody involved with the blue card system is compliant.

You can find out more about obligations under the blue card system on our website and also by watching the 'Key obligations for organisations' and 'Key obligations for individuals' videos.

The final part to talk about is risk management strategies. Organisations falling within the scope of the blue card system must have policies and procedures which address 8 minimum requirements.

These requirements are: a statement of commitment; a code of conduct for interacting with children, procedures for recruiting, selecting, training and managing staff; procedures for handling disclosures or suspicions of harm, a plan for high-risk events, compliance with blue card requirements, including an employee register, managing breaches of the risk management strategy and communication of the strategy.

These strategies will assist organisations with identifying and minimising the risk of harm to children in their service environment.

You may have heard talk about National Principles for Child Safe Organisations. The national principles outline 10 elements that are fundamental to making an organisation safe for children.

Our 8 minimum requirements meet the 10 elements outlined in the national principles. Risk management strategies are monitored by Blue Card Services and must be reviewed at least on an annual basis and after any incidents to ensure that risks continue to be addressed and minimised throughout your organisation.

You can find out more about the specific requirements relating to risk management strategies and how to develop or improve your strategies on our website.

Thank you for taking the time to learn about the blue card system. We hope you found this video useful and we encourage you to watch the remaining videos on offer from the Blue Card Services YouTube channel.

For more information, visit our website, phone our call centre or send us an email.

Can I apply for a blue card?

Information on whether people are eligible to apply for a blue card.

closed captions icon Duration 08:35

Welcome to the Blue Card Services Online Information Sessions.

We acknowledge the traditional owners of the land upon which we are recording this information session. We pay our respects to elders both past and present for their courage and leadership in

advocating for Aboriginal and Torres Strait Islander peoples.

We also pay our respects to future elders and acknowledge the valuable role they play in shaping our future generations. We extend a special welcome to all First Nation peoples listening to

this information session.

This video provides information on Can I apply for a blue card?

On 31 August 2020, the Queensland Government made changes to the blue card system

to make it better. Better for you, better for our kids.

The No Card, No Start laws apply to organisations, paid workers, business operators,

volunteers and students.

Under the No Card, No Start laws, a person can apply for a blue card before they find work. This means they can be job ready.

However, there are some people who cannot apply for a blue card.

It is important to remember that the blue card system does not apply to every environment where a child may be present.

The blue card system is structured so that individuals and organisations providing services which are essential to children's development and well-being, such as child care, education, sport and cultural activities, are captured under a set of specific categories.

Organisations cannot adopt a policy requiring individuals to obtain blue cards if they do not provide child-related services which fall within the scope of the blue card system.

There are certain people who cannot apply for a blue card.

These people are: disqualified persons, which means the person has been convicted of a disqualifying offence, such as rape or murder, negative notice holders, which means the person has been denied a blue card based on their known past police or disciplinary information.

There are now stricter requirements for people who rely on an exemption to work or volunteer with children through the introduction of the terms 'restricted person', 'restricted employment' and associated offences. We will look more at these later in this video.

There are also exemptions that exist for certain people.

Queensland teachers and police officers cannot apply for a blue card and must instead apply for an exemption card.

They only need an exemption card when they are working or volunteering with kids outside their professional duties.

For example, a teacher does not need an exemption card to teach in a school but would need an exemption card to privately tutor children's piano lessons.

Registered health practitioners do not need blue cards whilst working within their capacity as a health practitioner.

If they are working or volunteering with kids in a different role, they will need a blue card. There are also some exemptions which apply to certain people due to their relationship to a child, their occupation or the frequency in which they are conducting an activity.

A full list of exemptions is available on our website.

Who is a disqualified person? A person is considered to be a disqualified person in 5 circumstances: the person has been convicted of a disqualifying offence. This includes serious child-related sexual or child pornography offences, irrespective of the penalty imposed and regardless of when and where the offending occurred, the person is subject to reporting obligations under the Child Protection (Offender Reporting and Offender Prohibition Order) Act 2004.

This relates to particular offenders who commit sexual or other serious offences against children who are required to keep police informed about their whereabouts and other personal details, the person is subject to an offender prohibition order under the Child Protection (Offender Prohibition Order) Act 2008.

This relates to particular offenders who are prohibited from engaging in conduct which poses a risk to the lives or sexual safety of children.

For example, there may be restrictions imposed regarding who they can associate with, where they visit or reside or the types of employment they engage in, the person is subject to an order made by a court prohibiting them from applying for a blue card, and the person is the subject of a sexual offender order under the Dangerous Prisoners (Sexual Offenders) Act 2003.

This relates to a released prisoner who has committed offences of a serious sexual nature who is the subject of a court order to detain or impose conditions on their release.

A person making an application for a blue card is required to declare they are not a disqualified person.

A full list of disqualifying offences is available on our website.

Who is a negative notice holder?

A negative notice holder is somebody who has applied for a blue or exemption card and their application has been refused.

A negative notice holder: must not apply for, start or continue with work which falls within the scope of the blue card system, negative notices do not expire.

In some circumstances they may be cancelled, however, there are criteria which must be met, and the negative notice remains current unless cancelled, a negative notice holder must not apply for a blue card unless they have received confirmation from us that their negative notice has been cancelled.

More information on how to cancel a negative notice is available on our website.

Who is a restricted person and what is restricted employment?

A restricted person is somebody who has been: convicted of a disqualifying offence, issued with a negative notice, has had their blue or exemption card suspended, or has been charged with a disqualifying offence and the matter hasn't been finalised.

Restricted employment refers to situations that allow a person to work with children without a blue or exemption card, such as: a volunteer parent, a volunteer under the age of 18 years, a person who  works with children for not more than 7 days in a calendar year, or a person who receives services at a disability service centre where services are provided to children.

These penalties apply to individuals who start restricted employment as a restricted person, and organisations who employ a restricted person in restricted employment.

For example a 16 year old volunteering with kids at a local footy club who has been charged with a disqualifying offence, such as rape, which has not yet gone to court, cannot rely on the exemption to continue volunteering with kids at the local footy club.

Another example: a person who was convicted of rape, a disqualifying offence, in 1990 and is now a parent of a child in a primary school.

They want to help at their child's school reading with the students and volunteering at the tuckshop. This parent is a restricted person and cannot rely on the exemption. Satisfying these requirements does not automatically mean you'll be issued with a blue card.

It means that you may apply for a blue card and your eligibility to work with children is considered.

Thank you for taking the time to learn about who can and who can't apply for a blue card.

We hope you found this video useful and we encourage you to watch the remaining videos on offer from the Blue Card Services YouTube channel.

For more information, visit our website, phone our call centre or send us an email.

Key obligations for individuals

Information on the key obligations for individuals under the blue card system.

closed captions icon Duration 07:41

Welcome to the Blue Card Services Online Information Sessions.

We acknowledge the traditional owners of the land upon which we are recording this information session. We pay our respects to elders both past and present for their courage and leadership in advocating for Aboriginal and Torres Strait Islander peoples.

We also pay our respects to future elders and acknowledge the valuable role they play in shaping our future generations.

We extend a special welcome to all First Nation peoples listening to this information session.

This video provides information on the key obligations for individuals.

On 31 August 2020, the Queensland Government made changes to the blue card system to make it better. Better for you, better for our kids.

If you work or volunteer with kids in Queensland, under the blue card system you have obligations you must comply with.

This video will guide you through some key obligations for applicants and card holders.

The No Card, No Start laws mean that paid workers, volunteers, students and business operators must have a blue card before they can work with children.

If you submitted a paid application before the No Card, No Start laws began, you can continue working while your application is assessed.

The first obligation is that you must notify Blue Card Services if you change your personal details, such as your: email, postal address, contact number, or name, for example, due to marriage or divorce. You must also advise of any changes in your employment circumstances, such as: starting a new job, changing from a volunteer to a paid employment position, if you stop working in child-related employment, and if you lose or destroy your blue card.

Also, if your card is due to expire and you wish to continue in child-related work, you will need to ensure that you renew your card before it expires.

It is important to provide us with your most recent details as this will ensure that you receive any important correspondence which may be sent to you.

It will also ensure that we will not send correspondence to organisations you are no longer with. Your next obligation is that you must immediately notify us if there is a change in your police information.

You can do this by submitting the 'Change in police information notification' form. You do not have to provide the details of the change in police information, only that a change has occurred.

We will notify your employer of a change in police information, where appropriate. Your police information is considered to change if: you are charged or convicted for an offence.

A conviction means a finding of guilt by a court or the acceptance of a plea of guilty by a court, whether or not a conviction is recorded and regardless of when and where it occurred, police investigative information exists which relates to allegations of serious child-related sexual offences, even if no charges were laid, you become the subject of an application for a disqualification order, which is an order that prohibits a person from holding or applying for a blue or exemption card, you become the respondent to an application for an offender prohibition order under the Child Protection (Offender Reporting and Offender Prohibition Order) Act 2004, or you become subject to reporting obligations or a child protection offender prohibition order under the Child Protection (Offender Reporting and Offender Prohibition Order) Act 2004 or a disqualification order or a sexual offender order.

If you have a change in your police information, we will reassess your eligibility to work with children and you will be notified of any relevant outcomes.

If your card is cancelled or suspended: you must not apply for, start or continue in child-related employment or business regulated by the blue card system; you must also return your blue card to us immediately. The No Card, No Start laws mean stricter requirements for people who rely on an exemption to work or volunteer with kids through the introduction of the terms 'restricted person', 'restricted employment' and the associated offences.

A restricted person is somebody who has been: convicted of a disqualifying offence, issued with a negative notice, has had their blue or exemption card suspended, or has been charged with a disqualifying offence and the matter hasn't been finalised.

Restricted employment refers to situations that allow a person to work with children without a blue or exemption card, such as: a volunteer parent, a volunteer under the age of 18 years, a person who works with children for not more than 7 days in a calendar year, or a person who receives services at a disability service centre where services are provided to children.

These penalties apply to individuals who start restricted employment as a restricted person and organisations who employ a restricted person in restricted employment.

For example, a 16 year old volunteering with kids at a local footy club who has been charged with a disqualifying offence, such as rape, which has not yet gone to court cannot rely on the exemption to continue volunteering with kids at the local footy club.

Another example: a person who was convicted of rape, a disqualifying offence, in 1990 and is now a parent of a child in a primary school.

They want to help at their child's school reading with the students and volunteering at the tuckshop.

This parent is a restricted person and cannot rely on the exemption.

All organisations, including self-employed persons, falling within the scope of the blue card system, are required to develop and implement child and youth risk management strategies which address 8 minimum requirements.

It is very important that you make sure you fulfil these obligations as penalties may apply for non-compliance.

To assist organisations to develop and implement relevant child and youth risk management strategies, a suite of short online videos and a toolkit have been developed, both of which can be accessed on our website.

The obligations mentioned in this video are not an exhaustive list of all obligations. You must ensure you familiarise yourself with all obligations which are relevant to your situation, which you can do on our website.

Thank you for taking the time to learn about the key obligations for applicants and card holders.

We hope you found this video useful and we encourage you to watch the remaining videos on offer from the Blue Card Services YouTube channel.

For more information, visit our website, phone our call centre or send us an email.

Key obligations for organisations

Information on the key obligations for organisations under the blue card system.

closed captions icon Duration 08:58

Welcome to the Blue Card Services Online Information Sessions.

We acknowledge the traditional owners of the land upon which we are recording this information session.

We pay our respects to elders both past and present for their courage and leadership in advocating for Aboriginal and Torres Strait Islander peoples.

We also pay our respects to future elders and acknowledge the valuable role they play in shaping our future generations.

We extend a special welcome to all First Nation peoples listening to this information session.

This video provides information on the key obligations for organisations.

On 31 August 2020, the Queensland Government made changes to the blue card system to make it better. Better for you, better for our kids.

If you operate a business regulated by the blue card system you must comply with certain obligations.

This video will guide you through some important obligations which will help your organisation stay on track with your blue card compliance requirements.

All organisations falling within the scope of the blue card system must develop and implement child and youth risk management strategies which address 8 minimum requirements.

To assist organisations to develop and implement child and youth risk management strategies, a suite of short online videos and a toolkit has been developed, both of which are available on our website.

We may request information regarding your strategy at any time. Failure to comply with the requirement to have a child and youth risk management strategy is an offence and penalties may apply.

Under the No Card, No Start laws, anyone who works or volunteers with kids in Queensland is required to hold a valid blue card before they start working or volunteering.

Organisations are responsible for ensuring all paid employees and volunteers hold a valid blue card before they start working or volunteering.

In some instances, an exemption card may be required. A list of scenarios and roles where an exemption card may be required, rather than a blue card, is available on our website.

Organisations must link every person whose work falls within the scope of the blue card system.

Organisations can link a card holder by using the online Organisation Portal or by submitting a 'Link person to your organisation' form.

This means your organisation will receive important notifications, such as if the card is suspended or cancelled.

You must ensure this form is submitted before a card holder starts working or volunteering with your organisation.

Similarly, when a volunteer or paid employee stops working with your organisation, you must notify us by using the online Organisation Portal or by submitting a 'Delink a person from your organisation' form.

All blue card holders and applicants are monitored by the Queensland Police Service on a daily basis. If there is a change in a person's police information, we are notified and will assess, depending on the nature and circumstances surrounding the offence, whether or not the person should retain their blue card.

If it is determined that the person should not retain their blue card, we will notify all organisations which are linked to the person's card.

If your organisation hasn't told us that you have engaged the person, we will not know to tell your organisation that the person is no longer eligible to work in child-related employment.

This creates a real risk that you may continue to employ somebody who is not eligible to work with children. This may result in a risk of harm to the children in your service environment, as well as potential offences committed by your organisation.

Your organisation also has specific obligations if you become aware that an employee or volunteer: has been issued with a negative notice, is a known disqualified person, or has had their blue or exemption card cancelled or suspended.

Your organisation must ensure the employee or volunteer does not continue to work with children in your organisation. This includes any position on a committee or advisory board where the person's decision-making impacts on children within the organisation's service environment.

If your organisation continues to employ the blue card holder who you have been notified about in a non-regulated capacity, appropriate policies and procedures must be in place to manage any risk of harm to children and young people.

If you continue to employ this person, you should discuss any potential implications with Blue Card Services.

The No Card, No Start laws mean stricter requirements for people who rely on an exemption to work or volunteer with kids through the introduction of the terms 'restricted person', 'restricted employment' and the associated offences.

A restricted person is somebody who has been: convicted of a disqualifying offence, issued with a negative notice, has had their blue or exemption card suspended, or has been charged with a disqualifying offence and the matter hasn't been finalised.

Restricted employment refers to situations that allow a person to work with children without a blue or exemption card, such as: a volunteer parent, a volunteer under the age of 18 years, a person who works with children for not more than 7 days in a calendar year, or a person who receives services at a disability service centre where services are provided to children.

These penalties apply to: individuals who start restricted employment as a restricted person, and organisations who employ a restricted person in restricted employment. For example, your organisation wants to employ a guest speaker to perform a motivational presentation for a group of grade 12 students.

The guest speaker advised that they have previously been issued with a negative notice.

In this situation, the guest speaker is a restricted person. Although the guest speaker is working not more than 7 days in a calendar year with children or young people, they cannot rely on the exemption.

It would be an offence for you to engage the guest speaker in restricted employment. You can find out more about these obligations by watching the video 'Managing high risk individuals for organisations'.

Your organisation must also maintain an accurate register of individuals you engage which must include information such as: whether they require a blue card, and if not, why not? For example, an exemption may apply, the type of application or blue card.

For example, paid or volunteer or exemption card, when the person applied and/or the date of issue of the card, the card number and the expiry date of the blue card, and the renewal date.

An editable version of this employee register template is available to download on our website. If you are using the Organisation Portal, you can export the blue card holders into an editable version of the employee register.

Finally, your organisation must contact us with any changes to your organisation name, postal address, email address or phone numbers and the details of the person or people who manage your organisation's blue card matters.

If you do not keep your organisation details current, then your organisation runs the risk of not being notified when a change to an individual's blue card status occurs, and as mentioned, this may result in a risk of harm to the children in your service environment, as well as your organisation potentially committing an offence.

Thank you for taking the time to learn about the key obligations for organisations under the blue card system.

We hope you found this video useful and we encourage you to watch the remaining videos on offer from the Blue Card Services YouTube channel.

For more information, visit our website, phone our call centre or send us an email.

Managing high-risk individuals

A guide for organisations on how to manage high-risk individuals under the blue card system.

closed captions icon Duration 14:21

Welcome to the Blue Card Services Online Information Session.

We acknowledge the traditional owners of the land upon which we are recording this information session.

We pay our respect to elders both past and present for their courage and leadership in advocating for Aboriginal and Torres Strait Islander peoples.

We also pay our respect to future elders and acknowledge the valuable role they play in shaping our future generations.

We extend a special welcome to all First Nation peoples listening to this information session.

This video provides information on managing high risk individuals for organisations.

On 31 August 2020, the Queensland Government made changes to the blue card system. To make it better. Better for you, better for our kids.

The blue card system creates certain key obligations for organisations.

If you operate a business regulated by the blue card system, your organisation must comply with certain obligations.

This video will provide you with information about certain high risk individuals who are not eligible to apply for a blue card, and will remind organisations of their key obligations in managing this process.

A high risk individual is a person who is not eligible to engage in child-related work with your organisation if they: are a disqualified person, have had their card suspended or cancelled, are a current negative notice holder, or are a restricted person.

We will now provide more detail about each of these circumstances.

First, let's discuss disqualified persons.

The blue card system prevents certain people from applying for or renewing a blue card.

A person is considered to be a disqualified person when: the person has been convicted of a disqualifying offence. This includes serious child-related sexual or child pornography offences,

irrespective of the penalty imposed, and regardless of when and where the offending occurred.

The person is subject to reporting obligations under the Child Protection (Offender Reporting) Act 2004.

This relates to particular offenders who commit sexual or other serious offences against children who are required to keep police informed about their whereabouts and other personal details.

The person is subject to an offender prohibition order under the Child Protection (Offender Prohibition Order) Act 2008.

This relates to particular offenders who are prohibited from engaging in conduct which poses a risk to the lives or sexual safety of children.

For example, there may be restrictions imposed regarding who they can associate with, where they can visit or reside, or the type of employment they can engage in.

The person is the subject of an order made by a court prohibiting them from applying for a blue card, the subject of a sexual offender order under the Dangerous Prisoners (Sexual Offenders) Act 2003.

This relates to a released prisoner who has committed offences of a serious sexual nature who is the subject of a court order to detain or impose conditions on their release.

A full list of the disqualifying offences can be accessed on the Blue Card Services website.

So, as an organisation, what does this mean for you?

Organisations must not engage a disqualified person to undertake child-related work. It is an offence for a disqualified person to sign a blue card application or to engage in any child-related work or carry on a child-related business that falls within the scope of the blue card system.

Under the No Card, No Start laws, a person must have a valid blue card before they can start working or volunteering with kids.

A person can apply for a blue card before they find work.

A person can apply for a blue card using the Online Applicant Portal or submitting an application form.

During the application process, the applicant will be required to declare that they are not a disqualified person or a negative notice holder.

Organisations will no longer have to give the disqualified person warning where the application is made online.

Now, let's discuss a scenario where a person working in child-related employment has had their blue card suspended or cancelled due to a change in their police information.

Generally, a person's police information changes if: a person is charged with or convicted of an offence whether or not a conviction is recorded; a person becomes a respondent to or subject to

an application for a child protection prohibition order or disqualification order; or a person becomes subject to reporting obligations under the Child Protection (Offender Reporting) Act 2004 or the Dangerous Prisoners (Sexual Offenders) Act 2003.

As all applicants and card holders are monitored by the Queensland Police Service on a daily basis,

under the No Card, No Start laws they no longer have to tell their employer when there has been a change in their police information.

Instead, applicants and card holders are required to immediately notify us when there is a change in their police information. We will continue to notify employers of any changes to a person's blue card status, where appropriate.

It is important to note that the No Card, No Start laws do not remove any existing workplace requirements for employees to report a change in their police information to their employer.

For example, under the Public Service Act 2008 (Queensland), a person engaged by the Department of Communities must declare when there has been a change in their police information, such as an assault charge.

Your organisation may have a policy like this. In the case of suspension, the person's card will remain suspended until the charge is finalised, even if it expires during this time, and their eligibility to work with children is re-assessed.

Once a decision is made, the suspended card holder and your organisation will be notified of the outcome of the re-assessment. Blue Card Services will not send this advice if you have notified us that the person no longer works with you.

If the suspended card is cancelled and a negative notice is issued in its place, then the person is prohibited from engaging in child- related work.

If the suspended card is reinstated, then the person may resume in child-related work.

Organisations must not engage a person in child-related work if you have been notified that their blue card has been suspended or cancelled.

Now, let's look at a scenario where a person is a negative notice holder.

A negative notice holder is somebody who has applied for a blue card and who has returned police

and/or disciplinary information which has been assessed and determined that it is not in the best interest of children for the person to be issued with or continue to hold a blue card.

Negative notices do not expire and remain current until the individual has applied to cancel the negative notice and has received confirmation from Blue Card Services that their negative notice has been cancelled.

A negative notice prohibits a person from undertaking work with children which falls within the scope of the blue card system.

It is an offence for a negative notice holder to apply for, start or continue to work in child- related employment, volunteer work or operate a child-related business which fall within the scope of the blue card system.

As an organisation, you must not allow a negative notice holder to engage in child-related activities within your service environment as it is an offence to do so.

Let's look at the terms 'restricted person' and 'restricted employment' and the associated offences.

No Card, No Start laws mean stricter requirements for people who rely on an exemption to work or volunteer with children through the introduction of the terms 'restricted person' and 'restricted employment' and associated offences.

A restricted person is somebody who has been: convicted of a disqualifying offence, issued with a negative notice, has had their blue or exemption card suspended, or has been charged with a disqualifying offence and the matter has not been finalised.

Restricted employment refers to situations that allow a person to work with children without a blue or exemption card, such as: a volunteer parent, a volunteer under the age of 18 years, a person who works with children for not more than 7 days in a calendar year, or a person who receives services at a disability service centre where services are provided to children.

These penalties apply to: individuals who start in restricted employment as a restricted person, and organisations who employ a restricted person in restricted employment.

An employer cannot employ or continue to employ a restricted person in restricted employment.

The maximum penalty is $26,690 or 200 penalty units or 2 years in prison. Penalties also apply to individuals.

Organisations have a responsibility to ensure that all people working or volunteering with children, including those in restricted employment, are not a restricted person.

They must also ensure anyone beginning to work or volunteer in restricted employment is not a restricted person before that person begins working or volunteering with children within their organisation.

For example, your organisation wants to employ a guest speaker to perform a motivational presentation for a group of grade 12 students.

The guest speaker advised they have previously been issued a negative notice. In this situation, the guest speaker is a restricted person.

Although the guest speaker is working not more than 7 days in a calendar year with children or young people, they cannot rely on the exemption.

It would be an offence for you to engage the guest speaker in restricted employment. People who are not eligible to work with children are prohibited from engaging in work which is child-related and which falls within the scope of the blue card system.

Your organisation should review its risk management strategies and ensure: the employee or volunteer does not continue to undertake child-related work within your organisation.

This includes any position on a committee or advisory board where the person's decision-making impacts on children within the organisation's service environment, your employee register is updated to reflect the change in status of the person's card, appropriate policies and procedures are in place to manage any risks of harm to children and young people, if you continue to employ the person to perform work that is not child- related, such as documenting the duties and activities which are to be undertaken by those who do not hold blue cards, and providing information regarding the proposed activities to Blue Card Services to discuss any possible implications, particularly in relation to whether the work they are undertaking potentially falls within the scope of the blue card system, strategies to identify any risk of harm to children and young people that may arise as a result of a high risk individual's participation within your service environment; and identification of best practice guidelines regarding the participation of all individuals in child-related activities within your service environment, irrespective of whether a blue card is required in the circumstances.

If you have had a high risk individual linked to your organisation who is not eligible to work with children, we may contact you to confirm the person is not engaged in child- related work with your organisation.

It is vital that before starting a person in child-related work you ensure: the person has a valid blue or exemption card, you have confirmed the card holder is the person you are engaging in child-related work, you have linked the card holder to your organisation and you have validated the person's card to ensure it is current.

Let's recap. As an organisation, you have certain key obligations under the blue card system with which you must comply. These include: ensuring all employees, paid or volunteer, engaged in child-related work have a valid blue card, not engaging a disqualified person in child-related work, not engaging a person with a suspended or cancelled card in child-related work, not engaging a current negative notice holder in child-related work, not engaging a restricted person in restricted employment, and finally, reviewing your risk management strategies.

If you are not compliant with these obligations, penalties may apply.

We have resources available on our website to assist you with these obligations.

Thank you for taking the time to learn about who is not eligible to work with children and your organisation's obligations for managing this process.

We hope you found this video useful and we encourage you to watch the remaining videos on offer from the Blue Card Services YouTube channel.

For more information, visit our website, phone our call centre or send us an email.

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Resources for Aboriginal and Torres Strait Islander Australians

Meet our Aboriginal and Torres Strait Islander team members

We have online resources available for Aboriginal and Torres Strait Islander Peoples.

closed captions icon Duration 00:36

Hi I’m Jess, a proud Bidjara woman.

I’m John, a proud Torres Strait Islander man.

I’m Darryl. I'm a proud Bundjalung man.

and I’m Anne, a proud Kuma women.

Do you need help with a blue card?

Or do you want to know more about the Blue Card System?

We're here to help. Call us and speak with one of our Aboriginal or Torres Strait Islander team members.

Our website has deadly resources to help you apply for a blue card.

What does No card, No Start mean?

Information session to help Aboriginal and Torres Strait Islander communities understand what the No Card, No Start law means for them.

closed captions icon Duration 04:10

Hi, my name's Adam Chapman. I'm a Wakka Wakka man from Eidsvold born and bred and my family comes from the Cherbourg-Wondai, Eidsvold region.

Hi, I'm Anne, a proud Kooma woman.

Hi, I'm Ruth, I'm from Blue Card Services.

So this is a video on No Card, No Start and what it means.

I've been meaning to call you. A few ladies in my craft group would like to volunteer at the school teaching the kids art and craft.

That's exciting, Anne, the kids will love that.

The school said the ladies need to get blue cards. I got me blue card last year but i've heard there's been lots of changes to blue cards?

Yes, we've made some changes to the blue card system. To make it better. Better for you and better for kids.

Sounds like a lot has happened. What do these changes mean?

The biggest change is that anyone can apply for their blue card. You can apply for a blue card before you have an employer. It now means you can be job ready. We also changed the way you can apply for a blue card. We've made the application process more secure. It is now linked in with the Department of Transport and Main Roads. You can also apply for your blue card online rather than using the paper form.

So this is part of the No Card, No Start laws?

That's right.

Does that mean I can't start work straight away?

That's right, Anne.

Once you have applied, you need to wait until your card has been issued before you can start working.

Is that difficult for paid employees?

We've made some changes to the application process, so applications for people who have no police information should be issued within 5 business days.

And what about volunteers?

Volunteers, students and people who run their own business have always needed to wait for their card before starting. This hasn't changed.

When you say police information, what does that mean?

Well Anne, when a person applies for a blue card, we send away for a national criminal history check, we call it police information.

So how long will it take to get a blue card if someone does have police information?

The application will take longer because we need to make sure the person is eligible to work with kids. We have lots of information available on our website and we are here to help with these applications.

So if someone needs help with their application, or they're not sure what to do, what can they do?

They can give us a call, we are here to help.

So what happens if someone put their application in before the changes happen? Does that mean they need to stop work until they get the blue card?

No Anne, if they submitted a paid application to us before No Card, No Start began, they can continue to work. If their application was submitted after No Card, No Start started, they need to follow the new laws.

Will the volunteers have to pay for their blue card?

No, volunteer and student applications are free but they will need to be linked to an organisation.

Thanks for telling me about the changes. I'll tell the ladies to apply for their blue cards today.

How to apply for a blue card

Information session to help Aboriginal and Torres Strait Islander communities understand how to apply for blue cards.

closed captions icon Duration 04:23

Hi, my name's Adam Chapman. I'm a Wakka Wakka man from Eidsvold born and bred and my family comes from the Cherbourg-Wondai, Eidsvold region.

Hi, I'm John, a proud Torres Strait Islander man.

Hi, I'm Jess, and I'm a proud Bidjara woman.

Hi, I'm Ruth, I'm from Blue Card Services. This video is about how to apply for a blue card.

Hi Ruth, I've heard there have been lots of changes to blue cards and you can apply for a blue card before you get a job. I'm often helping people in my community to get work. Can you tell Jess and I about these changes?

That's right. All blue cards have photographs on them and you are able to apply for a blue card before you have a job. This means you can be job ready. You can also apply using our online applicant portal so you don't need to fill out paperwork if you don't want to.

Like on my phone or the internet?

That's right. But there's a few things you need to know about first. Before you can apply for a blue card, you need a Customer Reference Number, also known as a CRN, from the Department of Transport and Main Roads. We call this TMR. It's the same number as the one on the front of your driver's licence, marine licence or a photo identification card.

I don't have a driver's licence, and I've never had a marine license before, so I don't think I've got one of these CRN things. How do I get one of them?

Well Jess, in the remote communities we know that you can't just go down to a TMR and we also know that the licensing mob only come to a community a couple of times a year. If the licensing mob are coming soon, we recommend you go down and see them because they can sort you out. But if you've missed them, or they're not coming back for some time, you can go down to the police station and they will give you a CRN and take your photo. You're going to need some identification documents to take down with you to prove who you are.

What sort of ID will they want?

There is a list of the types of ID on the TMR website, or you can give them a call and they will help you.

Are these photos and CRN's free that we get with our blue cards now?

It's free to apply for your CRN and get your photo taken, but you may need to pay for your blue card application if you're a paid employee, business operator or a job seeker getting a blue card for future work.

Hang on, I've got my licence here. Is this number at the top right of the card my CRN?

Yes, that's the CRN, but I can see your licence is expiring soon. If you have an old photo on your licence you might need to get another photo taken. If you have less than 3 years and 3 months left with your photo, you need to visit the police station and get a new photo done.

So when I've applied online, how long does it take to get my card?

If there's no police information sent back to us, your application should be processed in 5 business days.

And if there is police information?

If there is police information, it will take longer and we will get in touch with you to let you know what else we need.

Restricted person and restricted employment

This recorded information session is to help Aboriginal and Torres Strait Islander communities understand what new restricted person and restricted employment laws mean for them.

closed captions icon Duration 04:22

Hi, my name's Adam Chapman. I'm a Wakka Wakka man from Eidsvold born and bred and my family comes from the Cherbourg-Wondai, Eidsvold region.

Hi, I'm John, a proud Torres Strait Islander man.

Hi, I'm Ruth, I'm from Blue Card Services. This video is about restricted persons and restricted employment.

Hey Ruth, can you help me? A few of the fellas on the committee at the footy club have been talking about the changes with blue cards. You know, the ones that came in on 31st of August 2020, talking about restricted persons and restricted employment. I'd never heard of that. Can you help me?

Yes, of course. So in the blue card system, there are some people who can rely on an exemption and don't need a blue card to work with kids. For example, a teenager who volunteers with kids at the local footy club, or a parent who volunteers at their kid's school.

Yes, we also know that people who work with kids less than 7 days a year don't need blue cards either, like when we get a guest speaker at the footy club.

That's right, John. But it's really important to remember that some people are not allowed to apply for a blue card to work with kids because of their police information. There are also people who cannot apply for a blue card because they have been issued with a negative notice by the blue card mob.

Yeah, I've heard people who've been charged with certain offences can never apply for a blue card and people who've been given a negative notice have to wait 2 years before they can apply to have it cancelled.

Yes, that's true, John. So a person who has been convicted of what's called a disqualifying offence, such as choking in a domestic violence situation or rape, been issued with a negative notice, had their blue card suspended or been charged with a disqualifying offence and the matter hasn't been finalised, they will be referred to as a restricted person.

Okay, that makes sense. So what does restricted employment mean?

Well, the term restricted employment refers to exemptions such as a volunteer parent, a volunteer under the age of 18 years, a person who works with children for less than 7 days in a calendar year and a person who receives services at a disability centre where services are provided to children.

So these are the areas where people are currently able to rely on an exemption and don't need a blue card to work with kids, right?

Yes, that's right. The new changes make it an offence for a restricted person to work in restricted employment so they cannot rely on this exemption anymore.

So how does a person know if they're a restricted person?

Well, the blue card mob have lots of information about restricted persons and restricted employment on their web page. Plus they can always give us a call and have a yarn with us. If they don't want to have a yarn with us, they can always ask someone in their club who knows about the blue cards.

This restricted person, restricted employment, could this apply to the people who work and volunteer at the footy club? Where can I find more about this?

You can download some of our posters that will help you tell people about this new change.

We also have fact sheets and videos on our web page.

Radio play episode 1

If you need a blue card for some work you want to do, don't let that stop you. Speak to your organisation or Blue Card Services for help.

closed captions icon Duration 02:47

SFX:  background sounds at local store, cash register, voices, objects being placed in shopping basket

Uncle Pete (addressing audience):

“Hey, g’day! Nice to see you mob again! You doing your shopping too?

“I’ve made the mistake of catching a lift to the store with Frank from down the road – now he’s taking all the unhealthy stuff out of my basket as fast as I can put it in!

(to Frank) “Hey, hold up! That was a healthy bar of chocolate that one!”

Frank:

(laughing). “Maybe, Uncle, but you’ve already got 5 other types of ‘healthy’ ones in there.

“You’ll never fit back into your old footy jersey if you eat all that!

“But anyway – I wanted to thank you again for helping me sort out my blue card application.

“Even though I had that problem with the police a few years ago, I told them my full story and I got my card.

“I’m loving the work at the PCYC…”

Pete:

“Yeah, no worries. It’s good you can help out down there – those young ones look up to you.

“And hey – here comes Aunty Ivy. She was applying for her blue card too, remember – so she could help out down at the childcare centre.”

Ivy:

“Hello you two!

“I’ve just popped in for some bread and milk. It looks like you’ve bought all the store’s fruit and vegies, Frank, and you’re cleaning them out of chocolate and ice cream, Pete!”

Pete:

“Hey, why am I always getting picked on?

“Anyway – we were just yarning about Frank getting his blue card for his work at the PCYC. Did you end up getting yours?”

Ivy:

“Yes, in the end it wasn’t as hard as I thought it might be. Tracey at the childcare centre helped me out, and we also got some help from the Blue Card Service mob.”

Frank:

“Yeah, I called them too. They were really helpful."

“It’s great you’re helping out with the little ones, Aunty. They love your songs and stories…”

Pete:

“Maybe I’ll come down and help out – I’ve got a few good stories to share!”

Ivy:

(laughing) “I reckon we can keep those little ones away from your long footy and fishing stories for a few years, at least.

“They’ll get to hear them all a few times over when they grow up, like the rest of us.”

Pete:

(laughing) “Fair enough! I’m going to pay for this healthy stuff and leave you two to talk about your blue cards, your jobs, and how else you can poke fun at poor old Uncle Pete!

(to audience) “How about you, have you got everything you need?

“It’s been good seeing you again, and remember - blue cards are important, because they help keep our young ones safe.

“You should have one if you’re working or volunteering with children, or if you’re a foster or kinship carer.

“The place you‘re working or volunteering at, or others in your community, can help you to apply.

“But if you need a bit more support, or have any questions, you can contact the Blue Card Services team. They’re here to help you.

“For more information on getting your blue card, call them on 1800 113 611 or visit www.bluecard.qld.gov.au

“We’re all working together to keep kids safe.”

Radio play episode 2

Things from your past won't always prevent you from getting a blue card. Speak to Blue Card Services if you need to get a blue card.

closed captions icon Duration 03:01

SFX:  football match, with cheering, ref’s whistle, shouting

Uncle Pete (addressing audience):

“Hey, g’day! Nice to see you again?

“Are you here to support the local team? The good news is we’re winning by miles, which means I won’t have to get out there and show them all how it’s done…

“Last time I saw you I was yarning to Aunty Ivy about getting her blue card.

“And wait up – here comes young Frank. I wonder if he’s sorted his card out yet…”

Frank:

“Hi Uncle! Good to see you here!

“Although Aunty Ivy reckoned you wanted to be out there playing, not here watching…”

Pete (laughing):

“No way, Frank! I’d just make those young ones shame – no one wants to see an old fella like me tearing past them on the wing!

“No, I reckon I’ll concentrate on that big fishing comp that’s coming up down south – I reckon I’ll win that one no problem! They don’t call me the Fish Whisperer for nothing…

Frank (laughing):

“I reckon you’ll get a trophy for sure - if they give out one for the best fishing story!”

Pete:

“You won’t be laughing when I catch one so big that it’s shadow weighs more than I do…”

“Anyway – how are you going with that PCYC job? Did you get that blue card you needed?”

Frank (sheepish):

“No, Uncle. To be honest I haven’t even applied yet.

“You might not remember, but I had some problems with the police back when I was a bit younger. So I’m worried that will stop me from getting a card.

“It all seems too hard…”

Pete:

“Hey, look – it’s really important for you to apply for that blue card. That job at the PCYC is a good one, and the young ones there really look up to you.

“Even if you’ve had some police problems in the past, you can still get a blue card.

“Why not give them a call and talk about it?”

Frank:

“Yeah, you’re right!

“Actually, I’m on my way home now, so I’ll give them a call…”

SFX: household noises, radio on in background

Frank (on the phone mid-conversation):

“Oh, okay. So I should still apply, you think?”

Blue card staff member (male):

“Yes, definitely. Just make sure you tell us your full story.

“So let us know whether you agree with the criminal history, and what was happening at that time.

“Then tell us what changes you’ve made to your life since then, and what you’ve done to stop offending.

“We’ll then make a fair decision, and let you know the outcome, or contact you if we need any more information.”

SFX:  back to football match, with cheering, ref’s whistle, shouting

Uncle Pete (addressing audience):

“That sounds pretty positive, right?

“Frank’s a nice fella, so I reckon, with the bit of help from those Blue Card mob, he can show that he deserves his blue card.

“But it’s good that they go through this process – because at the end of the day it’s all about keeping our little ones safe.

“Now – I’m heading for home to get my best rods ready for that fishing comp. Why don’t you come with me and wet a line?

“But remember - don’t let your criminal history stop you from applying for a blue card.

“Contact the Blue Card Services team. They’re here to help you. Call them on 1800 113 611 or visit www.bluecard.qld.gov.au

“We’re all working together to keep kids safe.”

Radio play episode 3

Sometimes we need more information from you. If there is anything missing from your blue card application, speak to Blue Card Services.

closed captions icon Duration 03:11

SFX:  ute being unloaded, fishing gear washed up and put away

Uncle Pete (addressing audience):

“Hey, g’day! Nice to see you mob again!

“It’s a shame you missed the fishing competition—maybe you could have helped me land a big one.

“I had a couple of beauties that got away. One was so big I was going to have to put the boat IN the fish to get back to shore!

“Anyway, enough fishing stories! Last time I saw you I was yarning to Frank about getting his blue card for his job at the PCYC, and Aunty Ivy had applied for hers so she could work with the local kids.

“Let’s check in on how Aunty’s going—she’s down at the childcare centre now, talking to Tracey who works there…”

Ivy:

“Look at this letter Tracey; it’s from the blue card mob we sent off that application to. They reckon they need some more information or something.

“I’m not sure what they’re after…”

Tracey:

“Let me help you with that, Aunty.

“Oh, okay, it looks like we didn’t give them all the answers to the questions. And we missed signing one part.

“Why don’t we give them a call together and sort it out?”

Ivy:

“Oh, that would be great! Then we can make sure we give them all the right stuff so I can keep working with these little ones!

Pete (addressing audience):

“Good on you Tracey!

“Blue Cards are important, so it’s good to get the help you need to apply for one – which could be from the place you’re working or volunteering at, or others in your community.

“Like Tracey and Aunty Ivy, you can also get some help from Blue Card Services. They’re a team of people who can work with you and answer any questions you have.

“Now, could you give me a hand with lifting this petrol tin off the back of the ute?

“Actually, hold up, here comes Frank’s big brother Jimmy—he can help me!”

Jimmy:

“Hey Uncle Pete! You need a hand to lift all those huuuuge fish into the house?

Pete:

(laughing): “I’m afraid I got more mozzie bites than fish ones this time, Jimmy.

“But give me a hand with this gear anyway, if you don’t mind.

“How’s Frank going with his blue card application?”

Jimmy:

“Yeah, good I think. He had a chat to the bloke at the blue card place, and they helped him sort it out.

“I reckon I should get one too – just in case I do some stuff with the kids at the footy club or something.”

Pete:

“Well, blue cards are important, because they help keep our young ones safe.

“You should have one if you’re working or volunteering with children, or if you’re a foster or kinship carer.

“But not everyone needs a blue card.”

Jimmy:

“Yeah, okay. I’ll wait until I’m doing one of those things, I reckon.

“And when we’ve finished putting this gear away, why not come over for a feed—while you were away at that fishing competition Frank and I caught a few decent bream down at the river…”

Pete (addressing audience):

“That sounds good to me! Eating fresh fish someone else has caught almost makes up for not catching any of your own, I reckon!

“You gonna come with us and have some dinner?

“But in the meantime, remember: if you need more information on getting a blue card, call the Blue Card Services on 1800 113 611 or visit www.bluecard.qld.gov.au

“We’re all working together to keep kids safe.”

Radio play episode 4

If you're thinking of working or volunteering with kids in your community speak to Blue Card Services about applying for a blue card.

closed captions icon Duration 00:57

Male character (Frank’s big brother):

“You know, my younger brother Frank is working at the PCYC, and he’s applied to get one of those blue cards. You know – for working with kids?

“I do a bit of helping out down at the arts centre with the young ones who come in—maybe I should get one too?”

Male narrator (Uncle Pete):

“Yeah, blue cards are important, because they help keep our young ones safe.

“Not everyone needs a blue card, but you should have one if you’re working or volunteering with children, or if you’re a foster or kinship carer.

“The place you‘re working or volunteering at, or others in your community, can help you to apply.

“But if you need a bit more support, or have any questions, you can contact the Blue Card Services team. They’re here to help you.

“For more information on getting your blue card, call them on 1800 113 611 or visit www.bluecard.qld.gov.au

“We’re all working together to keep kids safe.”

Radio play episode 5

Criminal history doesn't always mean you can't get a blue card. Speak to Blue Card Services and tell them your story.

closed captions icon Duration 01:01

Male character (Frank):

“I need to get a blue card for my new job at the PCYC.

“But, to be honest, I haven’t even applied yet.

“I had some problems with the police back when I was a bit younger, so I’m worried that will stop me from getting a card.

“It all seems too hard!”

Male narrator (Uncle Pete):

“Look, having a criminal history doesn’t always mean you can’t get a blue card.

“But you’ll need to talk to the Blue Card Services team about it, and tell them your story.

“You might need to tell them whether you agree with the history; what was happening at that time; what changes you’ve made to your life since then; and what you’ve done to stop offending.

“Blue cards are important, because they help keep our young ones safe. But don’t let your criminal history stop you from applying.

“Contact the Blue Card Services team. They’re here to help you. Call them on 1800 113 611 or visit www.bluecard.qld.gov.au

“We’re all working together to keep kids safe.”

Radio play episode 6

You can get help in your community and from Blue Card Services about getting a blue card.

closed captions icon Duration 00:57

Female character (Ivy):

“I’ve applied for a blue card, because I want to help out our little ones down at the kindy.

“But I’ve just received a letter asking for some more information.

“I’m not sure about writing back, or who can help me…”

Female narrator:

“Blue cards are important, because they help keep our young ones safe.

“So it’s important to get the help you need to apply for one – which could be from the place you’re working or volunteering at, or others in your community.

“You can also get some help from Blue Card Services. They’re a team of people who can work with you and answer any questions you have.

“They’re here to help you, and they can talk to you about ways to provide information in formats other than writing if you’re having problems.

“For more information on getting your blue card, call them on 1800 113 611 or visit www.bluecard.qld.gov.au

“We’re all working together to keep kids safe.”

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Culturally and linguistically diverse resources

Need help? We speak your language

Do you need language or cultural assistance when applying for a blue card? We're here to help.

closed captions icon Duration 00:56

Do you want to work or volunteer with kids in Queensland?

You may need a blue card.

Applying for a card is easy: you can apply online.

First register for an online account and then apply for your blue card.

You’ll need a blue card before can you start.

Need help? We speak your language. Call Language Loop on 1800 512 451 and ask to speak with Blue Card Services.

Watch our other videos about registering for your online account and applying for a card.

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