Steps to resolving retirement village disputes

If you have a problem with a retirement village operator or another person in the village, there are steps you can take to resolve the problem.

There is more than one way to resolve a dispute and different options may suit your situation better.

Miscommunications and misunderstandings are often the cause of disputes and it is important to try to talk to the person involved first.

You can apply for a tribunal hearing if you feel you are at risk of losing your home or are a victim of inappropriate financial advice.

This guide will take you through the steps involved to resolve the dispute yourself or with outside help, including getting legal advice.

Before you start, you should know about:

Respect for all residents

At all times, residents must respect the:

  • peace, comfort and privacy of fellow residents
  • right of the village operator, their employees and their representatives to work in an environment free from harassment and intimidation
  • right of staff and contractors in the retirement village to work in a safe workplace.

Help with other issues

You can get help and support if you are worried about or a victim of elder abuse. If you are being discriminated against because of your age read our support services information.

More information

Steps to resolving retirement village disputes Guide

In this guide:

  1. Try to resolve it together first
  2. Try mediation
  3. Tribunal hearing
  4. Make a complaint

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