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Getting help in retirement villages

Contact us

Regulatory Services, Department of Housing and Public Works

The unit that administers the Retirement Villages Act 1999, including investigating complaints and alleged breaches of the Act.

Contact us with any queries about the registration and operation of retirement villages schemes:

Phone: (07) 3008 3450
Email: regulatoryservices@hpw.qld.gov.au
Postal address: GPO Box 690, Brisbane QLD 4001

Other contacts

Association of Residents of Queensland Retirement Villages (ARQRV): A peak resident’s association providing advice and advocacy for their members who are residents in retirement villages.

Australian Institute of Quantity Surveyors (AIQS): A regulatory body in Australia for quantity surveyors, which publishes standards, practice notes, text books and journals on all aspects of construction cost management.

Community Legal Help Queensland: An organisation helping people find (searchable online) a community legal centre, including specialists that may be available.

Council on the Ageing (COTA) Queensland: A state-wide not-for-profit organisation advancing the rights, needs and futures of people as we age.

Dispute Resolution Branch, Department of Justice and Attorney-General: Provides free, confidential and impartial mediation services.

Leading Age Services Australia (Queensland): A national peak body representing and supporting their members who are providers of age services across residential care, home care and retirement living.

Legal Aid Queensland: May be able to advise on disputes between residents and disputes between operators and non-resident owners.

National Seniors: A not-for-profit organisation representing Australians aged 50-plus.

Property Council of Australia: The leading advocate for Australia’s biggest industry and biggest employer – property. The Retirement Living Council is a dedicated national division of the Property Council of Australia, focused on retirement villages and seniors housing.

Queensland Civil and Administrative Tribunal: An independent dispute resolution body for retirement village disputes.

Queensland Law Society: An organisation that maintains a list of solicitors (searchable on-line) with expertise in the law applicable to retirement villages.

Queensland Retirement Village and Park Advice Service: A free legal service for existing and prospective residents of retirement villages and manufactured home parks.