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Getting vaccinated

Ways to get a vaccination appointment

Eligible people can book a vaccine appointment at:

A participating GP or community health service through the Australian Government Eligibility Checker

Due to the current limited supply of Pfizer COVID-19 vaccine, Queensland Health needs to prioritise vaccination for people who have a higher risk of exposure to COVID-19 and those who are due for their second dose. The vaccination program will continue to be expanded as Queensland receives more supply.

Registering your interest for a COVID-19 vaccine is the best way to secure an appointment at a Queensland Health vaccination location.

Before leaving your first dose appointment, make sure you are booked in for your second dose appointment.

Allow around 45 mins for your appointment. This allows time for your patient screening, the actual vaccination and observation after the injection. Read more about what to expect at your COVID-19 vaccination.

More locations are being added over the coming months, so check back regularly.

Booking tutorial video

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User guides

If, after reading these guides, you have further questions, please phone 134 COVID (134 268).

At your appointment

When you receive your first dose, make sure you have an appointment booked for the second dose before you leave. There is a window in which you can receive your second dose:

  • Pfizer COVID-19 vaccine should be administered as close to 3–6 weeks from your first vaccination.
  • AstraZeneca COVID-19 vaccine should be administered as close as possible to 12 weeks for the best protection. Please note that while the Delta strain of COVID-19 is circulating in our community, you are encouraged to get your second dose of Astra Zeneca as early as 8 weeks from your first vaccination.

However, if you do not receive your second dose within the above timeframes, there is no cause for panic or concern. You will still be afforded excellent protection against severe COVID-19 infection and you do not need to start the vaccination regimen again.

You should book your second dose as close to this window as possible. If you are having difficulty finding a booking within this window, contact the GP or clinic where you had your first dose or call 134 COVID (134 268) if you had your first vaccination at a Queensland Health vaccination location.

When you get to your appointment you must let your vaccine provider know if you:

  • Have any severe allergies, particularly anaphylaxis (to anything), or carry or have been prescribed an adrenaline autoinjector (e.g. EpiPen™).
  • Had a reaction to a vaccine in the past or ingredients of vaccines
  • Have any bleeding issues or are receiving anticoagulant therapy (a blood thinner)
  • Are pregnant or breastfeeding
  • Have any respiratory symptoms
  • Have received another COVID-19 vaccine
  • Have received any vaccine in the last 14 days

You must remain in the vaccination clinic for observation for at least 15 minutes after vaccination in case an allergic reaction occurs. If you have a history of severe allergy you will be asked to wait in the clinic for 30 minutes.

You should not attend a COVID-19 vaccination appointment if you:

  • Are unwell with fever, cough, runny nose or other symptoms that could be from COVID-19
  • Are awaiting COVID-19 test results
  • Have tested positive with COVID-19 and you are in isolation
  • Are in quarantine
  • Are a close contact of someone with COVID-19

If you fall into any of the above categories, you will need to reschedule your appointment for vaccination. If you need assistance with rescheduling your appointment call 134 COVID (134 268).

If you have had another vaccine in the 14 days before your COVID-19 vaccine appointment, tell your vaccine provider. Your immunisation provider may ask you to reschedule your appointment.

More information

Call 134 COVID (134 268) 24 hours, 7 days a week for:

  • information on the vaccine
  • assistance with vaccination bookings or appointment enquiries
  • for help understanding this information or to ask for an interpreter – it is free.

Common questions and troubleshooting

Troubleshooting

I am seeing a 'redirect' message when trying to book and register for my vaccination. What should I do?

#i-am-seeing-redirect

You will see a redirecting webpage if :

  • You did not receive an ‘Invitation to book’ email from Queensland Health. To obtain an ‘Invitation to book’ email, you will need to complete the Register for vaccination form. You will then need to wait to receive your unique invitation email that will enable you to make a booking. Please note that dependent on your priority status and demand in your region it may take several days or weeks to receive an invitation to make an appointment.
  • You received an invitation but when clicking on the link contained within the invitation you received a redirection message. You will need to wait to receive a new invitation email to enable you to create your account and book an appointment. Please do not continue to try and use the link in the old invitation as it will not work.
  • If you attended your first appointment as a walk-in, your second dose appointment should be booked by the clinic after you receive your first dose. If an appointment wasn’t booked for you, please contact 134 COVID (134 268) to book.
  • You are attempting to use an invitation code that has already been used. If you have already set up your account, go directly to the Queensland Health COVID-19 vaccine online booking system and click sign in.
  • You are attempting to use a QR code given to you at a vaccine clinic and you did not book your first appointment online please call 134 COVID (134 268) for assistance with your booking.

If none of the above applies to you, we apologise that you are experiencing this redirect page, and suggest you contact 134 COVID (134 268) for assistance with your bookings.

When calling 134 COVID (134 268), please be prepared to wait for your call to be taken as current call volumes are high. Thank you for your patience.

How do I add my medicare number? My medicare card only has 10 digits

A complete Medicare number requires 11 digits in total. This includes your 10-digit Medicare number on your card followed by the unique reference number that appears next to your name. Please take extra care when entering you Medicare Number, it is extremely important to ensure it is 100% correct.

Your full medicare number includes the 10 digits on the front of the card, plus a reference number which is shown before your name, if you are first on the card your medicare number is your card number with an extra 1 at the end

If you do not have a Medicare card you can leave this field blank.

I haven’t received my email to confirm that I have successfully booked my vaccination appointment. What should I do next?

Please check your spam or junk folder. This email will be sent from: noreply@vaccinebookings.health.qld.gov.au (Queensland Health). Add noreply@vaccinebookings.health.qld.gov.au to your safe senders list to make sure you don’t miss your invitation email.

If you’re still unable to locate your email invitation, please call 134 COVID (134 268) for assistance.

How do I register interest on behalf of someone else?/ Why do I need to provide a unique email address when registering my interest for the vaccine?

To register interest for the COVID-19 vaccine on behalf of someone else, you will need to provide a unique email address not previously used to register interest.

The system does not currently support the use of shared email addresses. You can create an email account using free online services like Gmail, Outlook or Yahoo.

We are working hard to introduce new features and improvements to improve your experience.

How to register

How do I register my interest for the COVID-19 vaccine?

You can register your interest for the vaccine by completing the Register for vaccination form. Please note the registration code field is not mandatory and should be left empty unless you have been provided with a code (for example from your employer).

Do I need to give a Registration code?

If you don’t have a registration code, please leave the field blank and proceed with your registration.

How do I book my appointment once I have registered?

Once you have registered, you need to wait to receive an invitation email when appointments are available in your area. Please be patient while you wait for this email as appointments are currently in high demand. Please note that dependent on your priority status, demand in your region and vaccine availability it may take several days or weeks to receive an invitation to make an appointment.

If you have received an invitation email see Booking a COVID-19 vaccine appointment: Quick reference guide (PDF) or watch a video tutorial: How to book

To confirm you are on the waiting list, check your email for the confirmation of registration. Check your spam or junk folder if you have not received a confirmation of registration email. This email will be sent from: noreply@vaccinebookings.health.qld.gov.au (Queensland Health). Add noreply@vaccinebookings.health.qld.gov.au to your safe senders list to make sure you don’t miss your invitation email.

How do I receive an email inviting me to book a vaccination appointment?

Once you have registered your interest, you will then need to wait to receive your unique invitation email that will enable you to make a booking.

Please note that dependent on your priority status and demand in your region it may take several days or weeks to receive an invitation to make an appointment. If you don’t receive your email invitation or appointment confirmation email, please check your Junk Mail to see if the email exists there.

It is important to provide a unique email address when registering your interest for the vaccine.

If you’ve registered using an email address that is shared with someone else, you may not receive an ‘invitation to book’ email. Only one ‘invitation to book’ email is sent to each email address provided at registration.

The 134 COVID (134 268) team will also be unable to assist you with making a booking unless you have received an ‘Invitation to book’ email from Queensland Health.

I haven’t received my email invitation to book my vaccination appointment. What should I do?

Please note that dependent on your priority status and demand in your region it may take several days or weeks to receive an invitation to make an appointment. If you believe you should have already received an email invitation, please check your spam or junk folder. This email will be sent from: noreply@vaccinebookings.health.qld.gov.au (Queensland Health). Add noreply@vaccinebookings.health.qld.gov.au to your safe senders list to make sure you don’t miss your invitation email.

If you’re still unable to locate your email invitation, please call 134 COVID (134 268) for assistance.

Booking your vaccination appointment online

How to book an appointment

  1. When appointments are available in your area you will be sent an invitation email. Click the unique booking link in this email to create an account and make your booking.

    Please be patient while you wait for this email as appointments are currently in high demand.
  2. The booking link will open then Queensland Health COVID-19 vaccine online booking system. Click the Sign up now link to create your account.
    If you are on a computer, the system works best with Google Chrome or Microsoft Edge. The booking system does not work with Internet Explorer.
    1. Enter your email address and click Send verification code
    2. Check your email and copy and paste the code to complete the verification process.
    3. Create a password then click Create to finish creating your account. If you need to book your second appointment or change your appointment you will use your email address and the password you just set to log back in.
  3. Once logged in to the booking system, click I have received an invitation and want to make a vaccination appointment.
  4. Follow the step-by-step instructions within the system to make your booking.
    1. Read through the consent information and click Continue
    2. Complete the Pre-vaccination self assessment form and click Next
    3. Enter your postcode to see vaccination centres near you. If you do not see any results you may need to increase the radius (km) value to search a bigger area.
    4. Select your preferred clinic to view the available appointments. Click Book to secure your appointment. If there are no appointments available you may need to try another clinic, or log back in another time when more appointments are made available.
  5. Once you’ve completed your booking, you will receive a confirmation email. Bring your confirmation email with you (you can print it or have it on your phone or device) on the day you’re vaccinated. You should also bring ID, your Medicare card or Individual Healthcare Identifier (IHI) if you have one, and a face mask.

How do I add my medicare number?/ My medicare card only has 10 digits

A complete Medicare number requires 11 digits in total. This includes your 10-digit Medicare number on your card followed by the unique reference number that appears next to your name. Please take extra care when entering you Medicare Number, it is extremely important to ensure it is 100% correct.

Your full medicare number includes the 10 digits on the front of the card, plus a reference number which is shown before your name, if you are first on the card your medicare number is your card number with an extra 1 at the end

If you do not have a Medicare card you can leave this field blank.

How do I book my second vaccination appointment?

If you booked your first appointment online

If you booked your first appointment online, you will first need to sign-in to the Queensland Health COVID-19 vaccine online booking system using your unique email address and password, from there, you will able to make an appointment for your second dose.

If you attended as a walk-in

If you attend a vaccine location without a booking, please try to book your second vaccination appointment before you leave. However, if you have already completed your first vaccination as a walk-in, please call 134 COVID (134 268) to book your second appointment.

I have completed my first vaccination appointment. Do I need to register my interest for the vaccine again to book my second appointment?

Once you’ve completed your first appointment, you can log back into the Queensland Health COVID-19 vaccine online booking system using your email address and the password you created when you made your first booking.

Do not use the invitation link you received before you booked your first appointment, go directly to the Queensland Health COVID-19 vaccine online booking system and click sign in.

Click sign in at the top right of the page to make a booking.

If you made your first appointment by calling 134 COVID (134 268) or in person at a vaccination location, you will need to call 134 COVID (134 268) for assistance.

I’m trying to book my second dose, the system keeps telling me that my email address already exists

You do not need to register again to book your second dose. Please sign-in to the Queensland Health COVID-19 vaccine online booking system using your email address and password, from there, you will able to make an appointment for your second dose.

Click sign in at the top right of the page to make a booking.

If you are still having trouble, please call 134 COVID (134 268) to assist you with making a second dose appointment.

When calling 134 COVID (134 268), please be prepared to wait for your call to be taken as current call volumes are high. Thank you for your patience.

There doesn’t seem to be a provider near me, how can I see more options?

Use the drop down menu of Radius (km) to select a higher km range, then click Search to see more vaccination locations.

Increase the number in the Radius (km) drop down box to see more vaccine locations

There aren’t any appointments available at my chosen vaccination location

If there are no appointments available at your selected location you can expand the date range to show more appointments available at a later date.

Change the end date in the date range box to see more appointment times

If there are no appointments available you may need to try another location, or log back in at another time when more appointments become available.

We are currently experiencing significant demand and there are limited appointments available at this time, which may account for you being unable to find an appointment immediately.

We appreciate your patience while we make more appointments available on our booking system every day and encourage you to keep checking back for availability.

We are working hard to introduce new features and improvements to improve your experience.

Changing or cancelling appointments

How do I change my appointment booking?

If you have booked an appointment online and now need to make a change, you can do this by following the steps in the guide Change an Existing Appointment. This guide will help you to change the booking date and time for the clinic that you are currently booked into via the Booking Portal. If you would like to change the clinic for your booking, please contact 134 COVID (134 268) for assistance.

When changing your appointment online, you will need to go back to Queensland Health COVID-19 vaccine online booking system and sign in using the email address you registered with and your unique password.

When changing your appointment online, you will first need to sign-in to the Queensland Health COVID-19 vaccine online booking system utilising your unique email address and password, from there, you will able to change your appointment date and time.

We are currently experiencing significant demand and there are limited appointments available at this time and changing your appointment may mean a longer wait time. We therefore ask that you only change your appointment if it is absolutely necessary.

We are working hard to introduce new features and improvements to improve your experience.

How do I cancel my booked appointment?

You can call 134 COVID (134 268) to cancel your booked appointment. Please be prepared to wait for your call to be taken as current call volumes are high. Thank you for your patience.

We are working hard to introduce new features and improvements to improve your experience.

Questions about booking an appointment

How can I book an appointment at a Queensland Health vaccination location as my GP does not provide the recommended vaccine for my age group?

Check your eligibility and make a booking via the Vaccine Eligibility Checker. If eligible, you will be directed to register online for an appointment at a Queensland Health vaccination location. For further information contact 134 COVID (134 268).

My GP does not offer COVID-19 vaccines? Where can I get one?

Find your nearest approved GP via the Vaccine Eligibility Checker.

Who can I contact if I need help to book, change or cancel an appointment?

If you’ve already booked an appointment through the Queensland Health vaccine booking system, you can make changes to your appointment online. If you need assistance with this, or to speak to someone in your language, 134 COVID (134 268) available 24 hours a day, 7 days a week.

Can someone book an appointment on my behalf?

Yes. This can be done via the Vaccine Eligibility Checker or the person assisting you can call 134 COVID (134 268) available 24 hours a day, 7 days a week.

Will the first and second appointments be booked at the same time?

You should be booked in for your second dose appointment, before you leave your first dose appointment.
If you don't have a booking for your second appointment you can log on to the Queensland Health vaccine booking system using the username (email address) and password you set up to book your first appointment, and follow the prompts to book an appointment.

If you have not yet been able to book your second appointment, please be patient, we know there has been an increase in demand for appointments in the past few weeks.

There is a window in which you can receive your second dose:
  • Pfizer COVID-19 vaccine should be administered as close to 3–6 weeks from your first vaccination.
  • AstraZeneca COVID-19 vaccine should be administered as close as possible to 12 weeks for the best protection. Please note that while the Delta strain of COVID-19 is circulating in our community, you are encouraged to get your second dose of Astra Zeneca as early as 8 weeks from your first vaccination.

However, if you do not receive your second dose within the above timeframes, there is no cause for panic or concern. You will still be afforded excellent protection against severe COVID-19 infection and you do not need to start the vaccination regimen again.

You should book your second dose as close to this window as possible. If you are having difficulty finding a booking within this window, contact the GP or clinic where you had your first dose or call 134 COVID (134 268) if you had your first vaccination at a Queensland Health vaccination location.

Completing your vaccine course is very important, even if your second dose is outside the recommended window.

How can I have an interpreter at my appointment?

When you arrive at your vaccination location, let a staff member know that you need an interpreter. They can arrange this for you.

If I am eligible, do I need to make an appointment, or can I just turn up at a Queensland Health vaccination location?

Registering your interest for a COVID-19 vaccine is the best way to secure an appointment at a Queensland Health vaccination location. Walk-in spots are very limited and may require a long wait time as people with bookings will be prioritised.

As COVID-19 vaccine supply coming into Queensland is currently limited, Queensland Health needs to continue to prioritise COVID-19 vaccination appointments for people requiring their second dose vaccination and those at higher risk of exposure to COVID-19.

  • All healthcare workers
  • Queensland Police Service employees
  • Residential aged care and disability care staff
  • Hotel quarantine workers
  • Airport and border workers.

How long does it take for my vaccination appointment?

When coming for your vaccination appointment, allow around 45 minutes for your appointment. This allows time for your patient screening, the actual vaccination and observation time after the injection.

If I feel unwell on the day of my appointment, what should I do?

Please do not attend your appointment. You can make changes to your appointment online. Alternatively, you can reschedule on or before your appointment date by phoning 134 COVID (134 268) available 24 hours a day, 7 days a week.

If you have any COVID-19 symptoms, get tested and stay home until you get the results and your symptoms resolve.

Can I leave quarantine or lockdown to have my COVID-19 vaccination?

If you are booked in for your first or second dose vaccination and one of the following applies, you will need to reschedule your appointment through the vaccination booking system or by calling 134 COVID (134 268). If you miss your second dose date, you will be re-booked for a date as close as possible.

  • You are in home quarantine (from being at an exposure site/close contact) or hotel quarantine
  • You are unwell, even if you have retuned a negative COVID-19 test
  • You are in isolation waiting for your COVID-19 test result

If you have a vaccination booking during lockdown and you are well and not in quarantine, please attend your appointment and wear a mask.

What if I am under the age of 60 and have already had my first AstraZeneca vaccination?

The Therapeutic Goods Administration (TGA) advises that your second dose of vaccine must match your first dose of vaccine.

If you are under the age of 60 and have already received your first dose of AstraZeneca with no severe adverse events, you should continue to receive your second AstraZeneca dose. To get the full benefit of the vaccine, you need two injections.

The risk of Thrombosis with Thrombocytopenia Syndrome (TTS) following a second dose of AstraZeneca is much lower than the risk following a first dose.

Is the AstraZeneca vaccine still safe for people aged 60 years and over?

Yes. ATAGI continues to recommend AstraZeneca vaccine for people aged 60 years and over. People aged 60 and over are much more likely to become seriously unwell if they contract COVID-19.

Why don’t people over 60 get to choose the vaccine they want?

The most effective way for people aged 60 years and over to protect themselves from the effects of COVID-19 is to be vaccinated. The AstraZeneca vaccine is highly effective at preventing death and severe illness among people who have contracted COVID-19—and the incidence of TTS is very rare. If you are over 60 there is a 1 in 30 chance of dying from COVID-19 and for people aged 50 and over, the risks associated with COVID-19 are much higher than the risks associated with the AstraZeneca COVID-19 vaccine.

Do not delay, make an appointment at https://covid-vaccine.healthdirect.gov.au.

Currently there are few medical reasons for a patient to require access to a Pfizer COVID-19 vaccine, including from patients with a history of cerebral venous sinus thrombosis, splanchnic vein thrombosis or heparin-induced thrombocytopenia and thrombosis.

If it is medically recommended you receive the Pfizer vaccine please ask your GP or treating doctor to complete the Recommendation to receive the Pfizer COVID-19 vaccine form and bring it with you to your clinic appointment.