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Find a redress support service

The following services will help you to complete your redress application and answer any questions you may have.

If immediate assistance is required contact:

Relationships Australia Queensland

Relationships Australia Queensland provides face-to-face support, counselling, information, referrals and telephone support for people engaging with the National Redress Scheme.

  • Locations serviced: Logan, Spring Hill, Maroochydore, Gympie, Maryborough, Gladstone and Townsville. Telephone support is available in other areas of Queensland.
  • Opening hours: 8am to 8pm (local time) Monday to Friday, and 10am to 4pm Saturday.
  • Phone: 1800 552 127 or 1300 364 277
  • Website: www.raq.org.au

Bravehearts

Bravehearts offers free and confidential support to individuals and affected family members engaging the National Redress Scheme through face-to-face supports, telephone supports and online supports through our e-health service. Bravehearts can provide information about the National Redress Scheme, assist with completing the Scheme’s application and provide support throughout the process.

  • Locations serviced: Arundel, Springwood, Spring Hill and Strathpine, with outreach services available to other areas of Queensland.
  • Opening hours: 8:30am to 4:30pm (Brisbane time) Monday to Friday.
  • Phone: 1800 272 831 or (07) 5552 3000
  • Website: bravehearts.org.au

Micah Projects – Lotus Support Services

Lotus Support Services can assist people to apply for National Redress Scheme and provides face-to-face support, counselling, information, referrals, outreach services and telephone support. Lotus Support Services also support redress recipients to access the Queensland Counselling and Psychological Care (CPC) Scheme.

  • Locations serviced: Brisbane, Rockhampton and Townsville, with outreach provided to other areas of Queensland.
  • Opening hours: 9am to 5pm (local time) Monday to Friday.
  • Phone: (07) 3036 4490
  • Website: www.micahprojects.org.au

Centre Against Sexual Violence

The Centre Against Sexual Violence (CASV) provides face to face counselling, information, advocacy and support to women engaging with the National Redress Scheme. They also provide referrals to services for men.

  • Locations serviced: Logan, Beenleigh and Beaudesert.
  • Opening hours: 9am to 5pm Monday, Wednesday, Thursday and Friday, and 1:30pm to 5pm Tuesday (local time).
  • Phone: (07) 3808 3299
  • Website: www.casv.org.au

Link-Up Queensland

Link-Up Queensland provides free support to Aboriginal and Torres Strait Islander peoples engaging with the National Redress Scheme. Link-Up Queensland’s services include counselling, face-to-face support, healing and culturally appropriate support for Indigenous Australians.

  • Locations serviced: Offices in Brisbane and Cairns, with outreach services across Queensland.
  • Phone: 1800 200 855
  • Website: www.link-upqld.org.au

Cape York/Gulf Remote Area Aboriginal and Torres Strait Islander Child Care (RAATSICC) Advisory Association

Cape York/Gulf Remote Area Aboriginal and Torres Strait Islander Child Care (RAATSICC) Advisory Association provides free, culturally safe and informed support and assistance for Aboriginal and Torres Strait Islander people considering engaging in the National Redress Scheme. They provide face-to-face support, counselling, information and referrals.

  • Locations serviced: Based in Cairns with outreach support throughout Far North Queensland (Cape York communities).
  • Opening hours: 9am to 5pm (Brisbane time), Monday to Friday.
  • Phone: (07) 4030 0900 or 1300 663 411
  • Website: www.raatsicc.org.au