Queensland Government’s participation in the National Redress Scheme

If you are thinking about applying

There are Redress Support Services available to you to help you understand the National Redress Scheme, to help you fill out the application form and provide support while you go through the redress process.

There are two parts of the National Redress Scheme that will be arranged by the Queensland Government; access to counselling and psychological care and a direct personal response.

If you receive an offer of redress, one of the things you can choose to access is counselling and psychological care. Information about how you how you can access these services will be sent to you with your offer of redress.

The counselling and psychological care you can access is based on the state or territory where you live. This means that all redress recipients who live in Queensland, regardless of which state or territory they experienced abuse in, will be able to access counselling and psychological care.

To give you as much choice as possible, there are three options available to find a counsellor or practitioner. You can:

  1. Continue to see your own counsellor or practitioner - if you already have a counsellor or practitioner and wish to continue seeing them, this may be possible if they are eligible to register on the Trauma Support Directory.
  2. Find a counsellor on the directory through the Trauma Support Directory – an online register of people who understand the impact of institutional child sexual abuse.
  3. Contact a service who will explain the different options to you and help you to find a counsellor or practitioner.

Visit Accessing counselling and psychological care for more information.

Direct personal responses

If you receive an offer of redress, you can ask for a direct personal response (e.g. an apology, from the responsible institution).

A direct personal response can be provided in a way you choose, for example:

  • a face-to-face meeting with a senior Queensland Government representative
  • a phone call
  • a written letter
  • other arrangements, depending on your circumstances.

You may choose one or more of these options. We will talk with you about how we can provide a direct personal response to best meet your needs, and to make sure that it is done in a way that keeps you feeling safe. You can have a support person with you throughout the process, such as a family member, close friend or someone from a Redress Support Service.

Once you have accepted your offer and let the National Redress Scheme know that you would like to receive a direct personal response, you will be provided information about how to contact the relevant Queensland Government institution. When you feel ready, you can contact the institution to arrange the direct personal response.

You can ask for a direct personal response at any time until 30 June 2028.

We will soon provide more information about direct personal responses.