Who to contact
As the child in your care may have multiple and complex needs, you may require support from a number of different agencies and services.
- Your foster and kinship care service
- Your child safety service centre
- Queensland Foster and Kinship Care
- Foster and kinship carer support line
- Child Safety After Hours Service Centre
- Queensland Aboriginal and Torres Strait Islander Child Protection Peak
- Office of the Public Guardian
- Other support
We fund non-government foster and kinship care services for the management of quality foster and kinship care placements. These foster and kinship care services are responsible for your ongoing training and development as a carer, as well as providing you with support and supervision.
If you are supported by a care service, you are assigned a dedicated support worker who will visit you regularly and support you by phone. They may attend placement meetings with you, and will assist you to work as part of the child’s safety and support network, alongside the Child Safety Officer (CSO) and others who have a role in implementing the child’s case plan.
If you are a foster carer, your learning and development needs will be discussed with you by your care service support worker, and recorded in your Foster Care Agreement. If you are a kinship carer, your learning and support needs will be recorded in the Placement Agreement, as they will be specific to the child or children you are caring for.
If you are a foster or kinship carer caring for a child with a complex or extreme level of support needs, you may receive more intensive support from your care service.
Your care service is there to support you in your role as a carer, and your learning and development needs. Many agencies also provide an on-call service for after-hours phone support and advice.
Child Safety is responsible for addressing the child’s needs for safety, belonging and wellbeing. This means that children in care will have an allocated CSO who will develop and regularly review a case plan for the child. This is the lead plan for the child and outlines the overall goal for our work with the child and the family, and what support is required to ensure the child’s needs are met.
Child Safety will have a minimum of one face-to-face contact per month with the child. This is important for building positive and trusting relationships with the child. It also allows the CSO to seek their views and wishes about matters affecting them.
Queensland Foster and Kinship Care (QFKC) is a non-government association providing advice, support and advocacy to all foster and kinship carers in Queensland. While carers receive their day-to-day support through their care service, QFKC can be accessed to assist in more complex matters and can also provide advice that assists carers in interpreting policy, procedure and legislation into everyday care.
Carers can also be members of QFKC and receive the bi-monthly ‘QFKC Reporter’, which provides up-to-date information to carers about relevant matters in the sector. Carers do not have to be a member of QFKC however to receive a service from QFKC.
The Foster Care Advocacy Support Team (FAST) is a service provided by QFKC. Specially trained foster or kinship carers volunteer to provide support, advice and advocacy on behalf of other foster and kinship carers in their local communities.
FAST representatives are allocated to regions and you are able to contact any FAST rep in your region to receive support. FAST reps also run a very informative Facebook group where you can access policy, procedure and legislation, or send them a direct message.
For more information, call Queensland Foster and Kinship Care on (07) 3256 6166, or access the latest information relating to the carer community posted on QFKC's Facebook page.
Foster and kinship carers need to be fully supported in their role. During business hours, carers can call their local child safety service centre or foster and kinship care service for help.
After business hours, carers have the option of accessing your care service’s on-call service, or contacting the Foster and Kinship Carer Support Line on 1300 729 309 for the cost of a local call from anywhere in Queensland.
The support line is staffed by experienced CSOs and provides after-hours support to foster and kinship carers, including:
- information and advice for managing children who have complex issues and special needs, or significant behavioural issues
- counselling and support
- information about current Child Safety policies, procedures and available resources
- making referrals for specialist advice and assistance for children and carers.
Call 1300 729 309, Monday to Friday from 5pm to 11.30pm, or Saturday and Sunday from 7am to 11.30pm. The Child Safety After Hours Service Centre will still operate for all after-hours enquiries about specific children's needs.
The child safety after hours service centre provides after-hours support, 7 days a week, for situations requiring an immediate response. As a carer, you may need to call the child safety after hours service centre if, for example, a child in your care:
- goes missing or has been detained by the police after hours
- requires general anaesthetic during a medical or dental procedure
- needs urgent medical attention that requires parental consent (where the parent is the child’s guardian).
Please phone the child safety after hours service centre on 1300 681 513 (dedicated foster and kinship carer line).
The Queensland Aboriginal and Torres Strait Islander Child Protection Peak (QATSICPP) is funded by the Department of Child Safety, Youth and Women and made up of 21 Aboriginal and Torres Strait Islander community controlled member organisations.
QATSICPP promotes and advocates the rights, safety and wellbeing of Aboriginal and Torres Strait Islander children and young people and their families through effective partnerships and strategic collaborations.
QATSICPP provides leadership in advocacy and the development of policies, strategies and programs to resource, support and strengthen the capacity and capability of Aboriginal and Torres Strait Islander community controlled child protection agencies.
You can contact QATSICPP on (07) 3102 4119.
The purpose of the Office of the Public Guardian for children and young people is to advocate for the human rights of their clients. You can contact them on 1800 661 533 or (07) 3225 8325, SMS on 0418 740 186 or email firstname.lastname@example.org
- Parentline can provide advice and counselling about any issue that affects you as a parent. Call 1300 301 300 from 8am to 10pm, 7 days a week for the cost of a local call (mobile phone charges apply).
- Triple P-Positive Parenting Program is a world-renowned program that helps make raising children and teenagers easier.