Dispute resolution training
We also run a mentoring program to help you develop your mediation skills.
Mediation Levels 1 and 2 are designed to prepare you for the National Mediator Accreditation assessment, which takes place on the final day of Mediation Level 2. It is possible to attend the assessment day only.Mediation Level 1 and the competency assessment (day 3 of Mediation Level 2) are also recognised by the James Cook University as credit towards the Conflict Management and Resolution (CMR) post graduate program. As such, students enrolled in the CMR post graduate program receive concession prices on our Mediation Level 1 and 2 courses. We also offer concession prices for Mediation Levels 1 and 2 to students enrolled in the course with James Cook University.
Mediation Level 1—Introduction to mediation skills
Introduction to mediation skills is an interactive 5-day course that gives you the knowledge and skills to develop as a mediator. It also provides useful skills for other situations.
You will learn about the theory and practice of facilitative mediation and interpersonal conflict management and build your competence, confidence and communication skills.
This course is a prerequisite to Mediation Level 2—Development of mediation skills and accreditation assessment.
- Philosophy of facilitative mediation
- Essential mediation skills
- Proven process to guide discussions
|Brisbane||13 April 2016 - 15 April 2016 &
18 April 2016 - 19 April 2016
|Brisbane||6 June 2016 - 10 June 2016|
|Cairns||27 June 2016 - 1 July 2016|
|Mackay||22 August 2016 - 26 August 2016|
|Brisbane||19 September 2016 - 23 September 2016|
|Townsville||10 October 2016 - 14 October 2016|
|Brisbane||3 August 2016 - 5 August 2016 &
8 August 2016 - 9 August 2016
|Brisbane||16 November 2016 - 18 November 2016 &
21 November 2016 - 22 November 2016
Mediation Level 2—Development of mediation skills and accreditation assessment
Development of mediation skills and accreditation assessment is a 3-day course that helps you develop greater self-awareness of your strengths and areas for improvement. It also prepares you for the National Mediator Accreditation assessment which takes place on the final day.
You are eligible to attend this training if you have a certificate of attendance from Mediation Level 1—Introduction to mediation skills or evidence that you have completed the equivalent course at another recognised training organisation.
Experienced mediators who have trained elsewhere may also attend. Days 1 and 2 are ideal professional development workshops for people wanting to practise their mediation skills and develop greater self-awareness and understanding of the mediation process.
You will spend the first 2 days revisiting and practising skills learnt in Mediation Level 1—Introduction to mediation skills and, on the third day, you will be assessed for National Mediator Accreditation.
Day 1—activities, discussions and short role plays on agenda setting, exploration, private sessions, option generation, negotiation and agreement writing.
Day 2—coached role plays enabling you to experience and practise the entire mediation process.
Day 3—National Mediator Accreditation assessment.
You can attend any of the days, including the assessment day only. However, if you are preparing for National Mediator Accreditation, we recommend you attend all 3 days, as many people discover they need further skills development before attempting the assessment.
National Mediator Accreditation assessment
During the assessment, you will do role plays, both as a mediator and a party to a dispute. An assessor will evaluate your skill level against the required Australian National Mediator Accreditation Standards.
All Dispute Resolution Branch assessors are nationally accredited and have at least 3 years’ experience.
|Brisbane||25 May 2016 - 27 May 2016|
|Rockhampton||13 July 2016 - 15 July 2016|
|Brisbane||27 July 2016 - 29 July 2016|
|Cairns||8 August 2016 - 10 August 2016|
|Brisbane||31 August 2016 - 2 September 2016|
|Brisbane||28 September 2016 - 30 September 2016|
|Townsville||7 November 2016 - 9 November 2016|
|Brisbane||7 December 2016 - 9 December 2016|
Mediation Level 3—Advanced mediation skills
Advanced mediation skills is a 2-day course designed for experienced mediators who want to enhance their skills and develop further professionally. This course will provide an opportunity to practise your skills and gain a deeper understanding of the co-mediation model and facilitative mediation.
It is open to participants who have completed Mediation Levels 1 and 2 or equivalent courses recognised under the National Mediator Approval Standards.
Experienced mediators who are already nationally accredited will benefit from the opportunity to participate in professional development.
The course is structured into a 2-day workshop designed to help you practise your mediation skills and receive feedback from experienced and nationally accredited mediators.
The workshop utilises activities, discussion and short role plays to assist you achieve a deeper understanding of the 12-step co-mediation model, including preparation, agenda setting, debriefing and working as a team. The workshop focuses on current issues in mediation practice.
|Brisbane||27 October 2016 - 28 October 2016|
Facilitating effective groups
Facilitating effective groups is a 3-day course that improves your skills in managing conflict in work groups and facilitating and motivating group decision-making processes. You will get the necessary theory, skills and processes to become an effective group facilitator.
The course is a great foundation if you are just starting out in this kind of role or want to develop your communication and conflict management skills in a group setting. Even if you already facilitate groups, this course will build on your existing experience.
- What makes an effective group
- Stages of group development
- How to plan group facilitation
- Step-by-step framework for the facilitation
|Brisbane||20 July 2016 - 22 July 2016|
Introduction to conflict coaching
Introduction to conflict coaching is a 2-day course that helps you support managers or individuals to effectively manage or resolve workplace conflicts.
We will help you explore conflict more deeply and develop practical strategies to address the immediate situation using effective communication skills and processes. You will also learn invaluable skills to help prevent and manage conflict in the future.
By the end of this course, you will be able to plan and prepare a conflict coaching session and manage the various stages of the process competently.
- Philosophy of conflict coaching
- Effective process for conflict coaching
- Key skills in conflict coaching
|Brisbane||20 October 2016 - 21 October 2016|
Workplace conflict resolution
Workplace conflict resolution is a 3-day course that teaches you positive strategies to manage conflict situations in the workplace.
It will help you develop more self-confidence, take a proactive rather than reactive approach to conflict situations and enhance your effectiveness in working with others.
The course includes 3, 1-day workshops. You can choose to attend 1, 2 or all 3 days.
Workshop 1—Managing difficult behaviours—elements that can amplify conflict; strategies to manage difficult behaviour.
Workshop 2—Negotiation skills—interest-based negotiation; an effective model and stages for a planned and impromptu negotiation.
Workshop 3—Prevention and management of workplace bullying—what is and is not bullying behaviour; strategies to manage and prevent bullying.
|Brisbane||31 August 2016 - 2 September 2016|
|Rockhampton||17 August 2016 - 19 August 2016|
In the mentoring program, an experienced mediator and trainer will work with you—either on your own or in small groups of 3 or 4—to develop your mediation skills in line with your goals.
Your mentor can help you develop your mediation skills, build on your knowledge of conflict resolution and further explore the philosophy of facilitative mediation. Mentors can also help you gain competency for National Mediation Accreditation assessment, advance your mediation skills or provide confidential professional debriefing.
Mentors are chosen from our panel of experienced mediators and trainers.
Your participation in the mentoring program can be recognised as professional development hours under the National Mediator Accreditation Standards.
Your learning plan will be developed in consultation with your mentor and will be individually tailored toward achieving your goals.
Mentoring is structured into 1 or more 2-hour sessions. You can attend as many or as few as you choose. Your mentor may also give you work to do in your own time.