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Complaints and feedback

Complaints

We ensure that all complaints are dealt with in a fair and equitable manner.

If you are concerned about a matter involving a student, there are processes and networks in place to help you and your child work through any concerns.

The following 4-step process is in place to help parents and school staff reach an outcome that is in the best interest of the student. If an issue cannot be resolved satisfactorily at one level, it is escalated to the next.

  1. Discuss your complaint with the class teacher.
  2. Discuss your complaint with the principal.
  3. Contact your local education office.
  4. Request independent review.

Read more about making a complaint.

If your issue is not resolved through the above process, you can lodge your complaint with the Queensland Ombudsman.

Feedback

We are committed to providing a high level of service in Queensland state schools and welcome feedback from parents and the community.

The first step should always be to contact your school.

School-run services

Complaints about services that are run or managed by the Parent and Teacher Committee (P&C) at your school (e.g. after-school care or the tuckshop) should be sent to the P&C.

Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
15 January 2013

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