Complaints, enquiries and feedback
On this page:
- Enquiries and feedback
- Making a complaint about a non-state school, including Catholic and independent schools
- Making a complaint about a state school—for parents, carers and students
- Other complaints processes
Enquiries and feedback
If you have an enquiry or would like to provide feedback about a school:
- contact your school
- check the state schools frequently asked questions
- contact Queensland Government on 13 74 68 or via the online form.
Making a complaint about a non-state school, including Catholic and independent schools
If you have concerns about a non-state school, you are encouraged to raise them with the school principal, and if needed, the school’s governing body.
Complaints about non-state school accreditation matters, including concerns that a school is operating without accreditation, can be made to the Non-State Schools Accreditation Board (NSSAB) by emailing nssab.admin@qed.qld.gov.au or telephoning (07) 3513 6773.
Information about complaint processes, governing body contact details and relevant forms is available on the NSSAB website.
Complaints about teachers at a non-state school can also be raised with the principal in the first instance. If the matter is not resolved, you can make a complaint to the Queensland College of Teachers (QCT). Information about the QCT complaints process is available on the QCT website.
Making a complaint about a state school—for parents, carers and students
If you are unhappy about something that happened at a state school and it has impacted you or your child, we would like to hear about it.
We do our best to respond to complaints quickly and fairly in a way that is compatible with human rights.
Our customer complaints management framework (PDF, 1.4MB) has 3-steps:
Early resolution: Make an appointment, call or email the school to raise your concern. The schools directory contains contact information.
Alternatively, you can make a complaint by contacting Queensland Government on 13 74 68 or via the online form. If you are a student, you can use the child and student complaint form (PDF, 357KB).
- Internal review: If you are unhappy about how your complaint was dealt with or the outcome, you can ask the regional office to conduct an internal review.
- External review: If you are still unhappy after the internal review, you can ask for an independent, external review from a review authority, such as the Queensland Ombudsman or Queensland Human Rights Commission.
For more information refer to the:
- making a complaint—easy guide (PDF, 817KB)
- information for parents and carers fact sheet (DOCX, 95KB)
- Department of Education website.
Other complaints processes
If your complaint is about any of the following issues, please use these processes to raise your concerns.
- Misconduct or corrupt conduct involving a Department of Education employee, including allegations of student harm: email intake@qed.qld.gov.au.
- If you believe the department has not handled your personal information in accordance with the Information Privacy Act 2009 (Qld) (IP Act) and its Queensland Privacy Principles (QPPs), you can make a privacy complaint.
- Complaints about services run or managed by the Parents and Citizens Association (P&C) at a state school: contact the P&C directly.
