Service Queensland app and seniors carers and companion cards privacy notice

Service Queensland app privacy notice – Department of Families, Seniors, Disability Services and Child Safety Digital Credentials (issued by Department of Customer Services, Open Data and Small and Family Business)

Purpose and scope of this privacy notice

Your use of the Service Queensland app (the App) involves the collection, use and handling of your personal information by:

the State of Queensland, acting through the Department of Customer Services, Open Data and Small and Family Business (CDSB) and Transport and Main Roads (TMR), and its contractor, Thales Australia Ltd (the vendor); and
other Queensland Government agencies (Issuing Agencies), if you choose to add digital credentials, licences, permits, authorities or products (Digital Authorities) issued by those agencies.

This privacy notice applies to the collection, use and handling of your personal information to the extent that it is collected by or provided to CDSB on behalf of Department of Families, Seniors, Disability Services and Child Safety (DFSDSCS) in connection with your use of the App with DFSDSCS's Digital Authorities, including Senior’s Card, Seniors Business Discount Card, Carer Business Discount Card and Companion Card.

Other privacy notices and policies will also apply to the collection, use and handling of your personal information in connection with the App:

the Service Queensland app privacy notice and the other privacy notices and policies identified in that notice.

Your use of the App is also subject to the Service Queensland app end user licence agreement

How is your personal information collected, used and handled in connection with the App?

The following table sets out information concerning how your personal information is collected, used and handled in connection with the App by CDSB on behalf of the DFSDSCS.

How is your personal information collected?	CDSB on behalf of DFSDSCS collects: information you provide when adding DFSDSCS’s Digital Authorities to the App information about DFSDSCS's Digital Authorities stored in the App information provided by CDSB about DFSDSCS Digital Authorities in the App and information you supply to update your personal information information provided by TMR to CDSB to verify your identity when you add a Digital Authority to the App, which may include your name and date of birth messages sent to you through the App; and CDSB does not collect information from the App about: verification attempts or transactions using your Digital Authorities or your location.
Why is your personal information collected?	CDSB on behalf of DFSDSCS collects and uses your information for the purposes of: matching details against agency customer records for the purpose of creating and providing ongoing access to a Digital Authority as requested by you administering DFSDSCS’s Digital Authorities ensuring your records are kept up to date contacting you and inviting you to participate in surveys and to otherwise improve DFSDSCS services more generally; and If you do not provide your personal information or provide the consents in this privacy notice, then your identity may not be verified, and you will not be able to add or use any of DFSDSCS’s Digital Authorities.
Who do we disclose your personal information to?	Your personal information may be disclosed: to CDSB, information about DFSDSCS’s Digital Authorities you add to and access through the App, which may include your name, date of birth and other details associated with each Digital Authority; updates to that information; and relevant messages sent to you via the App, for the purposes of creation and addition of DFSDSCS's Digital Authorities and operation and administration of the App to other Issuing Agencies, the title of the Digital Authorities you add to the App.
Will my personal information be disclosed outside of Australia?	Your information will not be disclosed overseas.
Applicable legislation	CDSB on behalf of DFSDSCS will collect and manage your personal information in accordance with the Information Privacy Act 2009.

Consents

You consent to your personal information being:

collected by CDSB and used to provide access to the Service Queensland app
disclosed to CDSB to the extent necessary to include any of DFSDSCS's Digital Authorities you choose to include in the App and otherwise in accordance with this privacy notice
shared with a third party when you present the information in the App to that third party for verification, visual inspection, online authentication or for any other purpose; and
sent or disclosed outside of Australia when the App is taken, used or accessed outside of Australia.

Access to, amendment and deletion of your personal information

As specified in the Service Queensland app privacy notice, you may:

delete the App at any time by uninstalling it from your mobile device
securely reset your Service Queensland app
use the App and CDSB's, TMR's and other Issuing Agencies' other online services to access, update, amend and delete certain personal information.

To access, update, amend or delete your personal information held by CDSB on behalf of DFSDSCS in relation to any of its Digital Authorities you choose to include in the App, you may contact the CDSB to request that your information is updated, amended or to cancel your card either via 13 QGOV (7468) or in writing to the issuing agency.

You should notify CDSB of any changes in your personal information so that your records are complete and up to date. Note that you will need to separately update your information with each Issuing Agency responsible for the Digital Authorities included in your App.

CDSB may decline to provide access to or amend or delete personal or other information where it is legally permitted to refuse to do so. CDSB will explain the basis for its decision when responding to your request or otherwise within a reasonable time.

Reasons for refusal may include, but are not limited to, where access, amendment or deletion would be:

inconsistent with the Issuing Agency’s obligations to maintain records under legislation including the Public Records Act 2023
or
contrary to the public interest under the IP Act or the Right to Information Act 2009.

Managing your personal information

Information on how to access or amend your personal information held by CDSB on behalf of DFSDSCS can be found in CDSB general privacy policies.

Deletion of your Queensland Digital Identity

You may also delete your Queensland Digital Identity account by following the process on the Queensland Digital Identity page, whether or not you created it as part of the onboarding process for the App.

Please note: Deleting your Queensland Government Digital Identity will not remove DFSDSCS’s Digital Authorities from your App. In order to do that, you will also need to securely reset your Service Queensland app.

Contact details

You should direct privacy complaints and requests for access to, amendment or deletion of personal information as follows:

Post:	Card and Concessions, Smart Service Queensland, Reply Paid 89109, BRISBANE CITY QLD 4000
Email:	cardservices@smartservice.qld.gov.au
Phone:	13 74 68

in relation to the App, CDSB, TMR or other Issuing Agencies, the contact details specified in the Service Queensland app privacy notice and the other privacy notices and policies identified in that notice.

Last updated:: 9 November 2026