Add your organisation to a business registration. The accountable officer should be the most senior person within the organisation such as the President, Chief Executive Officer, Chairperson or Principal.
Complete the activity provider application by:
clicking ‘Apply’ to register as an activity provider for Play On! Sports Vouchers (this is located on the home page)
uploading the organisation’s bank statement which needs to exactly match the organisation’s legal name. The statement must be less than 3 months old. The department will not accept online printouts, transaction listings, account confirmations, screen captures, mobile app screenshots.
There are two phases to the process. Once registered with your own email address (phase 1) you will need to apply to create a business account in the organisation’s legal name using the club/organisation email address (phase 2). (As shown on the ABN Register)
After you have completed your registration process, you will receive an email confirming the outcome. Once approved, your organisation may accept and redeem Play On! Sports Vouchers.
Incorporated organisations with an Incorporations Acts (IA) number do not require to be affiliated with a state or national level organisation, as the department recognises the governance arrangements required under the IA.
If the funds have not been paid into your bank account:
check your spam or junk email for the remittance advice
remittance advice is emailed to the primary contact email set-up in Enquire.
Where an activity provider has multiple sites, register using the activity providers central address as the initial point of contact and tick/select that activities are provided in various locations.
When your organisation applies for Play On! Sports Vouchers program registration, the department checks all the information provided against the program eligibility requirements.
Where the department requires further information, the contact person will be emailed.
An email is also sent to the contact person when an activity provider is approved.
The department updates the activity provider locator list with newly approved organisations.
You can update your bank account, email, or contact details in your Enquire account. If you have updated your bank account details, you will be required to upload the organisation’s bank statement which needs to exactly match the organisation’s legal name. The statement must be less than 3 months old. The department will not accept online printouts, transaction listings, account confirmations, screen captures, mobile app screenshots.
Redeeming a voucher
Where your club or organisations has been approved as a Play On! Sports Vouchers program activity provider, you may accept vouchers from parents, carers, or guardians.
Play On! Sports Vouchers can only be redeemed with the Enquire system, which is not integrated with any other organisation’s websites or systems.
Check your organisation and bank details are still current and correct or edit to update.
Read the terms and conditions and tick the box if you agree.
Click ‘Save’ to proceed.
Enter the voucher number and check the voucher details to confirm you are redeeming the correct voucher.
Select the participation activity from the drop-down.
Enter the full membership/participation fee for the child/young person for the season.
Fees are to be entered as the full amount that a child/young person is charged (rounded up to the nearest dollar) for membership and/or participation fees (not the $200 voucher amount).
The voucher redemption amount will automatically populate as the membership/participation fee up to $200.
If you have more vouchers to redeem, ensure ‘Redeem another voucher’ is ticked and click ‘Redeem’.
If you don’t have any more vouchers to redeem, untick ‘Redeem another voucher’ and click ‘Redeem’.
Remittance advice (including voucher numbers) will be sent to the key contact’s registered email address.
If you haven’t received the refund 10 business days after completing the redemption process, email playonvouchers@sport.qld.gov.au and include the:
voucher number
child’s name
date it was redeemed
your contact details for a response.
Redeem vouchers all at once or as you receive each voucher.
All vouchers for the round must be redeemed by the final redemption date.
If you’re having issues registering or redeeming vouchers, email playonvouchers@sport.qld.gov.au providing details of the issue/s and include a screen shot where possible.
Some organisations/clubs have children register prior to the Play On! Sports Vouchers round being available. In these instances, activity providers may choose to defer the membership/participation fees of eligible child/ children until Play On! Sports Vouchers program is open, and vouchers have been approved.
If a child is injured or changes their mind about participating in the chosen Play On! Sports Vouchers activity provider:
the parent will need to discuss cancelling membership with you.
vouchers cannot be transferred to any other child.
you are unable to redeem Play On! Sports Vouchers for cash, or refund the amount to parents, carers or guardians.
if your organisation has incurred any costs this should be deducted from the amount claimed.
any unspent funds not transferred to another registered organisation should be returned to the department.
Where a child is not progressing with the membership, the activity provider and parent need to discuss the options for the child and the activity provider, including:
Activity provider deducting any costs incurred from the amount claimed.
the option to transfer the membership to a different activity provider.
the return of unspent funds to the department.
If a child is not selected/provided with a place in a team:
If the activity provider cannot field a team due to insufficient numbers, then the parent, guardian or carer will need to discuss options with the activity provider directly.
If the Play On! Sports Voucher has not been redeemed by the activity provider, it should be returned to the parent, carer or guardian so they can present it at another activity provider.
If the voucher has been redeemed, the parent, carer or guardian and the activity provider can discuss transferring the membership/participation fees to another registered activity provider
The Play On! Sports Voucher value is not redeemable for cash or transferable to another child and cannot be refunded back to the applicant.
