CCTV surveillance and privacy statement

The Department’s sport and recreation venues are committed to ensuring that personal information collected by surveillance camera systems is handled in accordance with the Queensland Privacy Principles (QPPs) contained in the Information Privacy Act 2009 (Qld) (IP Act).

1. Purpose

The Department of Sport, Racing and Olympics and Paralympic Games (the department) is collecting your personal information for safety, security and, where appropriate, monitoring activities conducted or performed within our premises. Such monitoring may include monitoring behaviour, compliance with entry requirements or for contracted service provider performance.

Your personal information may be disclosed to other Queensland government agencies, contracted service providers or law enforcement agencies where there has been a breach of conditions of facility use, entry or service. Unless authorised or required by law, your personal information will not otherwise be disclosed to any other third party without your consent. Find more information about the department’s privacy policy.

Appropriate signage has been installed at entrance points and in either the immediate or general vicinity of cameras to advise that cameras are in operation.

2. Security, storage and retention

All closed-circuit television (CCTV) footage is stored securely and will only be viewed and accessed by authorised persons. The footage is retained in accordance with the Public Records Act 2002, which in most cases is 30 to 90 days or unless otherwise directed.

3. Disclosure

CCTV footage may be disclosed to third parties in accordance with QPP 6 for purposes such as:

• for law enforcement purposes
• where individuals have agreed to the disclosure of their information
• where it is necessary for the health, safety or welfare of individuals or for public health reasons
• when otherwise required by law, including under the Right to Information Act 2009.

4. Human rights considerations

CCTV is used as part of a departmental wide approach to security management and is complementary to existing security measures which may include physical security presence, access control, monitoring and alarms.

Under the Human Rights Act 2019  ‘privacy and reputation’ (s25) has been considered in relation to the collection of records including video, photographs, digital imagery and other recorded material. This decision does not limit the human right as it aims to preserve the general health and safety of Sport and Recreation Venues staff, customers, visitors, stakeholders and other guests. The existence of surveillance cameras is also an asset security measure and deterrent against acts of potential vandalism and theft.

Departmental officers must still consider if any human rights are relevant to and likely to be impacted by a particular decision, and whether any limitation of human rights are reasonable and justified.

5. Public request for access

If you need to make an application to access documents, you can do this via one of the following options:

• Submit an application using the online RTI application form
• Download the printable RTI application form and submit a completed form to the department by email, post or in person as follows:
  • by email: SPORTPrivacy@sport.qld.gov.au
  • by post:

    Right to Information and Privacy
    Department of Sport, Racing and Olympic and Paralympic Games
    PO Box 15478
    City East QLD 4002

  • in person at any government service centre.

Information about the current fees and charges for applications under the RTI and IP Acts is available on the Queensland Government website.

6. Complaints about the way surveillance camera footage is collected, stored, used or disclosed

Individuals concerned with how their personal information has been dealt with can submit a complaint in writing. The complaint should outline the basis for the complaint in as much detail as possible and include an address to which notices and correspondence may be sent during the complaint process.

Privacy complaints can be sent to:

• by email: SPORTPrivacy@sport.qld.gov.au
• by post:

  Right to Information and Privacy
  Department of Sport, Racing and Olympic and Paralympic Games
  PO Box 15478
  City East QLD 4002

If you are not satisfied with how your privacy complaint has been handled, or if the department has not responded within 45 business days from the date they received your complaint, you may make a privacy complaint to the Office of the Information Commissioner. The privacy complaint will then be mediated if deemed appropriate, or may be referred to the Queensland Civil and Administrative Tribunal. A privacy complaint may not be made to the Information Commissioner until at least 45 days after the complaint has been made to the department.

The postal address of the Information Commissioner is:

Office of the Information Commissioner
PO Box 10143
Adelaide Street
Brisbane QLD 4001

7. Further information

Read more about the department’s requirements in relation to CCTV cameras.

8. Definition

Authorised people: Venue representative formally and properly empowered to perform specified duties associated with access to CCTV footage, e.g. venue management, venue security representative.