CCTV Surveillance and Privacy IPP5 Statement

The Department’s sport and recreation venues are committed to ensuring that personal information collected by surveillance camera systems is handled in accordance with the Information Privacy Principles (IPPs) contained in the Information Privacy Act 2009 (Qld) (IP Act).

1. Purpose

The department is collecting your personal information for safety, security and, where appropriate, monitoring activities conducted or performed within our premises. Such monitoring may include monitoring behaviour, compliance with entry requirements or for contracted service provider performance.

Your personal information may be disclosed to other Queensland government agencies, contracted service providers or law enforcement agencies where there has been a breach of conditions of facility use, entry or service. Unless authorised or required by law, your personal information will not otherwise be disclosed to any other third party without your consent. More information about the Department’s privacy policy is available on our website at

Appropriate signage has been installed at entrance points and in either the immediate or general vicinity of cameras to advise that cameras are in operation.

2. Security, Storage and Retention

All Closed-Circuit Television (CCTV) footage is stored securely and will only be viewed and accessed by authorised persons. The footage is retained in accordance with the Public Records Act 2002, which in most cases is 30–90 days or unless otherwise directed.

3. Disclosure

CCTV footage may be disclosed to third parties in accordance with IPP11 for purposes such as:

  • for law enforcement purposes;
  • where individuals have agreed to the disclosure of their information;
  • where it is necessary for the health, safety or welfare of individuals or for public health reasons; or
  • when otherwise required by law, including under the Right to Information Act 2009.

4. Human rights considerations

CCTV is used as part of a departmental wide approach to security management and is complementary to existing security measures which may include physical security presence, access control, monitoring and alarms.

Under the Human Rights Act 2019  ‘privacy and reputation’ (s25) has been considered in relation to the collection of records including video, photographs, digital imagery and other recorded material. This decision does not limit the human right as it aims to preserve the general health and safety of Sport and Recreation Venues staff, customers, visitors, stakeholders and other guests. The existence of surveillance cameras is also an asset security measure and deterrent against acts of potential vandalism and theft.

Departmental officers must still consider if any human rights are relevant to and likely to be impacted by a particular decision, and whether any limitation of human rights are reasonable and justified.

5. Public request for access

You  can apply to have access CCTV footage under the Right to Information Act 2009 or if it is your personal information under the IP Act.

You can request information by applying online or you can download the application form (PDF, 207KB) and submit it to the Department of Tourism and Sport:

If you have any questions regarding the application process please contact Right to Information service provider on (07) 3452 6949.

6. Complaints about the way surveillance camera footage is collected, stored, used or disclosed

If  you believe that the Department have breached your privacy in relation to surveillance footage containing images of you, you may make a privacy complaint. The complaint should outline the basis for the complaint in as much detail as possible and include an address to which notices and correspondence may be sent during the complaint process. Privacy Complaints should be sent to:

If you are not satisfied with the department’s response or the department has not responded within 45 business days of your complaint, you may refer your privacy complaint to the Office of the Information Commissioner (OIC). For more information, visit the OIC website.

7. Further information

Read the Department’s requirements in relation to CCTV cameras.

Read how the Department handles or deals with personal information (PDF, 213KB).

8. Definition

Authorised people: Venue representative formally and properly empowered to perform specified duties associated with access to CCTV footage, e.g. Venue Management, Venue security representative.