About the QLD Digital Identity login

Why do I need to log in?

The Queensland Government has a number of online services that require you to log in with a digital identity to enable the delivery of your requested online service.

How do I log in?

The QLD Digital Identity login (the System) is a secure online platform you use to log in or prove who you are with a digital identity. It exchanges details you consent to share between your chosen identity provider and the service you're accessing. The system may provide a selection of Identity and Information Providers for you to choose from.

What is an Identity Provider?

An Identity Provider is an online service you use  to create your Digital Identity. Your identity provider verifies details from your identity documents  with records held by government. You can choose which identity provider will  verify your identity.

Which Identity Providers are available?

myGovID

Managed by the Australian Government, the myGovID app is a new way to access a range of government online services for personal and business matters, instead of usernames and passwords. To find out more about myGovID visit - https://www.mygovid.gov.au/

Using myGovID to act on behalf of a business

To act on behalf of a business your myGovID must be linked to an Australian business number (ABN); and the level of access must be set to Full for the QLD Digital Identity login under Queensland Government in the Relationship Authorisation Manager (RAM) service. For detailed information about the myGovID business login visit https://www.abr.gov.au/general-information/accessing-our-online-services-with-mygovid-and-ram.

QGov

Managed by the Queensland Government, you can log in (or register) as an individual using QGov. For detailed information about QGov visit – https://identity.qld.gov.au/help/faq

Your Digital Identity strength

You may need to increase the strength of your Digital Identity to prove who you are for some services. This means you may need to use your identity provider to:

  • give details from more identity documents
  • use face verification.

Why do I need to share my personal details?

When you access a Queensland Government online service, you may need to share your personal details with the service to enable the interaction to be completed online.

Your personal details could include:

  • given name
  • middle name
  • family name
  • date of birth
  • login username (e.g. email)
  • Australian Business Number (ABN) – for Business login only.

You can choose whether you consent to share your details with the accessed Queensland Government online service or not.

The more you share, the better your experience will be with the Queensland Government online services. We will only ask for what is needed by the Queensland Government online service. If you choose not to provide consent to share, you may not be able to use the online service.

When is your data shared?

If you agree to share your details with the accessed Queensland Government online service, your personal information will be shared with the online service every time you access that service, unless you change your consent to not share with that service.

How can you change how your personal details are shared?

The online service to change your sharing preferences for a Queensland Government service is temporarily unavailable.

If you want to withdraw consent to share your data for a service please email c4e.service@chde.qld.gov.au and request that consent for a particular service, or all services, be revoked, be sure to include the email address of the account you log in to the service with using your QGov or myGovID.

We apologise for the inconvenience and expect to have the online service to modify your sharing preferences available again soon.

Please note: Removing your consent to share for a Queensland Government online service will not affect any of your details already stored by the Agency for that service, however the next time you log in to that service, you will be asked to agree to share required details again for the service.

What happens to your data after you log in?

Your personal information is not stored by the QLD Digital Identity login (the System). The information that you share with a Queensland Government online service, by using the System, may be saved by that Queensland Government online service in accordance with that services’ Privacy Statement and Terms of Use.

Is my privacy protected?

Your privacy is protected.

  • The QLD Digital Identity login (the System) does not store any of your personal information
  • With your consent the System securely passes your required personal details from the accessed Identity and Information Provider to the requested Queensland Government online service
  • The System does not disclose any information about you or about which Queensland Government online services you use to any Identity and Information Provider.

View our privacy statement.

Your cookies

Clearing your browser's cookies may help resolve issues with using your Digital Identity. You'll need to follow these steps before trying again:

  • Clearing your browser's stored cookies, site data, and cache. You can do this through your browser settings or your device app settings.
  • Close all windows of your browser or apps entirely. If you're not sure how to do this, you can restart your device.

If the problem persists, you may need to wait some time and try again later.

How to report a scam

If you think you're a victim of identity crime, contact your local police.  To report a scam, visit SCAMWatch or the Australian Cybercrime Online Reporting Network website. The IDCARE website also provides access to specialised identity support for Australian and New Zealand citizens.