Rules about selling pre-paid funerals

You are a funeral benefit business if you provide:

  • pre-paid funerals, burials or cremations
  • a funeral benefit agreement that covers the cost or part of the cost of a funeral, burial or cremation.

If you do this, you must obey the rules in the Funeral Benefit Business Act 1982 (the Act).

Talk to a lawyer about your responsibilities.

Client Care Statement

If you sell funeral benefits to Queensland consumers you must fill out a Client Care Statement (PDF, 201KB) and give a copy to each client before they sign a contract with you.

You must write the statement in plain English, and clearly outline:

  • the services you provide
  • fees and charges they will pay
  • the cooling-off period.

Cooling-off period

There is a 30-day cooling-off period for all new pre-paid funeral contracts.

If the client cancels in the cooling-off period, you must give them a refund. You can keep a $50 cancellation fee, but you must return the balance. You must do this within 7 days of receiving their notice.


Serious fines apply if you don’t:

  • give the client the signed statement
  • explain what the statement means
  • retrieve the signed statement
  • give the client the cooling-off period as required.


If your corporation was registered under the Act before 1 December 2003, you need to lodge an annual return.

You must notify us if you:

  • change your nominated office
  • change your secretary
  • amend your rules
  • have a dispute with a client
  • need to see a determination and order of the registrar of funeral benefit businesses.

Contact us if you need any of these forms (fees may apply).