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How to order historical records

Anyone can buy a historical Queensland birth, death or marriage certificate, or an image from an event that took place in Queensland. You do not have to provide proof of ID.

You can bookmark a person’s record if you would like to go back to buy or share it later.

We recommend that you sign up or login to your QGov account when you start searching so that you can view your purchases at a later date.

If you don’t login when you pay for an image, you will need to sign up or login with the same email address you used for your purchase. Once you have logged in you will be able to download previous purchases.

You can buy:

How to order historical certificates or images

You can order a historical certificate or image if the record has been digitised.

If an image is available, you will be given the option to add the historical image product to your shopping cart.

To order historical Queensland certificates or images online:

  1. Sign up to QGov to be able to view any purchases at a later date.
  2. Search the historical index to find the record you are looking for.
  3. Read the terms and conditions.
  4. Select ‘add to cart’ for the product you want to purchase.
  5. Check the quantity of the product you want to order is correct.
  6. Use the shopping cart to order and pay by credit card (Visa or Mastercard).

A receipt for your payment will be sent to the email address you give us during checkout.

If you are not sure which result is the record you want, you can email us for help before you buy the record.

If you have ordered an image

The historical image you buy will be available for you to download or print from your own computer after you pay.

If you login to QGov, you can download previously purchased images at a later date.

We do not provide prints of images.

If you have ordered a certificate

We will print your historical certificate and post it to you within 10 working days.

You cannot download the image of a certificate.

Checkout or edit your cart

The cart will update with your orders, the quantity ordered and the total amount to pay. You can edit the number of items in your cart.

To continue searching and buying records, select the ‘Back to search’ button. This will take you back to the search page.

Editing your cart

To change your order before you pay, select the ‘Edit cart’ button at the bottom of the cart. This will allow you to remove items from your order or change how many of an item you are ordering.

Make sure that you only have 1 copy of an image in your cart. These images can be viewed through your QGov online account or downloaded onto your computer, so you do not need more than 1 copy.

When you have finished editing your order, you can:

  • select the ‘Checkout’ button to pay
  • select the ‘Family History’ link to return to your search.

Checkout

To finish and pay for your order, select the ‘Checkout’ button at any time.

Follow the instructions to give us your contact and delivery details before you pay by credit card (Visa or Mastercard).

Search historical records

Applying offline

If you cannot apply for a historical certificate online, you can complete an application form to buy one.

You do not need to provide any proof of ID to apply for a historical record.

Once you have filled in a birth, death or marriage certificate application form, you will need to pay the application fee of $31.00 for a historical certificate, by post or in person.

This price includes postage for us to send your certificate to you.

After we get your application and payment, we will print your certificate and post it to you within 10 working days.

Correct a historical certificate

Historical records show information that was correct at the time of the event and the information held in our historical records cannot be changed.

If you think information on a certificate or index record is incorrect, we can review the record to find out if the error occurred in transcription or when the information was provided at the time of registering the event.

To correct a certificate, request a review of the certificate.

How to get a refund

You need to carefully research and make sure that you order the correct historical record.

Complete our online refund request form to get a refund for a historical Queensland certificate or image.

We will review your request and reply to you by email. Online requests are replied to within 7 business days.

Contact us

Email bdm-mail@justice.qld.gov.au, we reply to online enquiries within 2 business days.

Local call* 13 QGOV (13 74 68)
International +61 7 3405 0985 (+10 hours UTC)

(Phone lines open Monday–Friday, 8.30am–4.30pm)

*Costs may be higher from mobile phones and interstate.