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Repairs to your house

Information for Queensland tenants in remote Aboriginal and Torres Strait Islander communities.

If something in your house needs fixing, you should request maintenance as soon as possible.

Fair wear and tear

It’s normal for things in your house to break over time because they’re old or worn out. This is called 'fair wear and tear'.

You should report any maintenance as soon as possible. If it’s deemed ‘fair wear and tear’, you’re not charged for the repair costs.

Examples of fair wear and tear are:

  • taps leaking
  • hot water system leaking or not working
  • power points not working
  • fans not working
  • wobbly steps.

Unfair wear and tear

If you, someone who lives with you or your visitors damage any part of the home, this is called 'unfair wear and tear'.

We fix this damage.

We consider all the circumstances and decide whether it’s fair and reasonable to charge you for the repairs.

Tell Housing staff if there’s anything about the damage we should know.

Examples of unfair wear and tear are:

  • someone punching or kicking a hole in the wall or door
  • children accidentally breaking a window while playing.

Important: Even if the damage is accidental, you usually still need to pay for the repairs.

Breach notices

A tenant receives a breach notice when they break the rules listed in the tenancy agreement.

You are responsible for keeping the house in good condition.

If your house is damaged on purpose and you receive a breach notice, you have 16 days to fix the damage yourself or contact the Maintenance Call Centre to report the damages.

If you want more information about repairs to your house, please talk to Housing staff.

Maintenance debts

If you have been charged for any repairs or maintenance during your tenancy and/or after vacating, and haven’t paid it yet, you have a maintenance debt.

You have to pay this debt.

If you don’t know whether you have a maintenance debt, discuss it with Housing staff.

How to pay

You can repay your maintenance debt by talking to Housing staff to set up a repayment arrangement. You can repay the debt using:

  • EasyPay - an easy electronic way to pay off your debt from your Centrelink payments
  • Bank Direct Debit – a way to make direct payments from your bank account
  • payroll deductions – a way to pay your debt from your wages if you’re working. Your employer sends payments to us for you.

If you don’t agree with the debt

Talk to Housing staff about why you don’t agree with the debt.

If you still think the decision to apply the debt is wrong or unfair after you’ve discussed it, you can make a complaint to have the decision reviewed.

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