Repairs to your house

If something in your house needs fixing call the Maintenance Call Centre on 1300 738 616 (during office hours 8.30am to 4.30pm).

For tenants living in Aurukun, Hope Vale, Napranum, Wujal Wujal, and Yarrabah call 1300 650 910.

For emergency maintenance after hours (6pm to 6am Monday – Friday), weekends, and public holidays call 1800 808 107.

What is fair wear and tear?

It is normal that over time things in your house will break because they are old or worn out. This is called 'fair wear and tear'. We will not charge you for the costs of these repairs.

Examples of fair wear and tear:

  • Leaking taps
  • Wobbly steps

What is unfair wear and tear?

If you, someone who lives with you, or your visitors damage the home, this is called 'unfair wear and tear'. We will fix the damage, but you will need to pay for the repairs.

Examples of unfair wear and tear:

  • Someone punching or kicking a hole in the wall
  • Children playing and accidentally breaking a window

Important: If the damage is accidental, you will need to pay for the repairs

What is a breach notice?

A breach notice is given when the rules that are listed in the Tenancy Agreement are broken. You are responsible for keeping the house in good condition.

If your house is damaged on purpose and you receive a breach notice, you will have 16 days to fix the damages yourself or contact the Maintenance Call Centre to report the damages.

More information

If you would like more information about repairs to your house please talk to Housing staff.