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The Queensland Government is now in caretaker mode until after the state election. Minimal updates will be made to this site until after the election results are declared.

How to pay rent

Information for Queensland public housing tenants.

The person(s) who signed the State tenancy agreement with the department must make sure the rent is paid.

You can pay your rent a number of ways, including EasyPay, BPay and by Payment Card.

EasyPay

Pay your rent electronically by:

Rent Deduction Scheme

Rent is automatically taken out of your Centrelink payments (including the Family Tax Benefit) each fortnight.

  • The Rent Deduction Scheme saves you time and effort and your rent is paid on time even if you are on holidays or ill.
  • The scheme is free of charge.
  • You can pay rent arrears (late rent), maintenance repayments and extra rent through this scheme.

To join the Rent Deduction Scheme, contact your nearest Housing Service Centre and complete the Easy Pay Deduction Authority form (PDF, 37KB). We will then arrange the rent deductions for you.

Direct Deduction Facility

Rent is automatically taken out of your Department of Veterans Affairs payments each fortnight.

  • The Direct Deduction Facility saves you time and effort and your rent is paid on time even if you are on holidays or ill.
  • The scheme is free of charge.
  • You can pay rent arrears (late rent), maintenance repayments and extra rent through this scheme.

To join the Direct Deduction Facility, contact your nearest Housing Service Centre and complete the Easy Pay Deduction Authority for Department of Veterans' Affairs Payments Form (PDF, 38KB). We will then arrange the rent deductions for you.

Bank Direct Debit

Your rent is paid directly from your bank, credit union or building society account. Some accounts, such as passbook accounts, are not electronic and cannot be used. If you are not sure, check with your bank.

  • Saves you time and effort.
  • Rent is paid on time even if you are on holidays or ill.
  • Your financial institution may charge you a transaction fee for each payment from your account.
  • You need to make sure you have enough money in your account on the day rent is taken out.
  • If there isn’t enough money in your account, you will be charged a dishonour fee by your bank and by the department.

To direct debit your rent, contact the nearest Housing Service Centre and complete the Direct Debit Request Form (PDF, 801 KB). We will then arrange the rent deductions for you.

BPay

BPay allows you to pay your rent directly from your bank account using the phone or internet.

To pay your rent using Bpay you must be registered for phone or internet banking with your bank. Contact your bank, building society or credit union for information on how to join BPay.

There are 4 steps to paying rent with BPay:

  1. Look for the BPay logo on your Payment Card.
  2. Contact your phone banking service or log onto your internet banking.
  3. Select the bill payment option and follow the instructions. You will need to enter the biller code: 747337, your customer reference number and the amount you wish to pay.
  4. Wait and record and keep the payment receipt number. The payment receipt number is needed to verify proof of your rent payment in case of any errors.

BPay biller code

To pay your rent you will need to enter our biller code: 747337

Payment Cards

Payment Cards can be used to pay your rent at any Australia Post Office. Payment Cards are given to tenants who do not use EasyPay to pay their rent. You can also use your Payment Card to make rent payments via BPay.

If you lose your Payment Card, contact your nearest Housing Service Centre for a replacement card.

Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
28 August 2015
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