This new approach to collecting patient reported experience measures (known as PREMs) and patient reported outcome measures (known as PROMs) via online surveys will be conducted in a small number of hospitals prior to being undertaken in other hospitals and in other clinical specialty areas in Queensland Health.

Taking part in the surveys is voluntary. Your hospital care and treatment will not be affected if you choose not to participate.

Some questions and answers you or your family may have on the surveys can be found below. For any other questions or assistance in completing the surveys, please contact 13 HEALTH (13 43 25 84).

'Have your say'

Patient Reported Experience Measures (PREMs)

The patient reported experience survey will ask patients and parents/carers about their recent experience with the care they/their child received at the hospital.

This feedback will help us find out what we are doing well and what can be improved.

More information

'How do you feel?'

Patient Reported Outcome Measures (PROMs)

The patient reported outcomes survey will ask patients about their health outcomes, symptoms and the impact their illness or condition has on their quality of life.

Your survey responses will help us better support your treatment needs and care.

More information

Compliments and complaints

If you would like to share a compliment or make a complaint about the health service, please visit Compliments and complaints about health services for more information.

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