This is a new approach to collecting patient reported experience measures (known as PREMs) in hospitals in Queensland Health and patient reported outcome measures (known as PROMs) in clinical specialty areas.
Taking part in the online surveys is voluntary. Your hospital care and treatment will not be affected if you choose not to participate.
Some questions and answers you or your family may have on the surveys can be found below. For any other questions or assistance in completing the surveys, please contact 13 HEALTH (13 43 25 84).
'Have your say'
Patient Reported Experience Measures (PREMs)
The patient reported experience survey will ask patients and parents/carers about their recent experience with the care they/their child received at the hospital.
This feedback will help us find out what we are doing well and what can be improved.
'How do you feel?'
Patient Reported Outcome Measures (PROMs)
The patient reported outcomes survey will ask patients about their health outcomes, symptoms and the impact their illness or condition has on their quality of life.
Your survey responses will help us better support your treatment needs and care.
Compliments and complaints
If you would like to share a compliment or make a complaint about the health service, please visit Compliments and complaints about health services for more information.
- Australian Charter of Healthcare Rights—The Australian Commission on Safety and Quality in Health Care developed the Australian Charter of Healthcare Rights, which describes the rights that consumers, or someone they care for, can expect when receiving health care.