Have your say—Patient reported experience survey

PREMs emergency department survey—for patients who attended an emergency department

Queensland Health is asking patients and parents/carers of young patients to take part in an online survey about their health care experience.

Most patients will receive an invitation to take part in the survey after they attend an emergency department that is participating in the survey (see Current surveys and hospitals below). For patients aged less than 18 years, we would like a parent or carer who went with the patient to the emergency department to complete the survey. You may also receive an invitation to take part in a PREMs Inpatient survey if you are admitted to hospital overnight as well as attending the emergency department.

A text message (SMS) will be sent to the mobile phone number listed in your/your child’s hospital record two (2) days after you/your child leave the emergency department. The SMS will include a link to the survey. Your phone will need to be connected to the internet to complete the survey.

Example of the SMS:

Sender: QLD Health

Message:
Queensland Health asks you to answer some questions about your healthcare. To do this
https://preom.health.qld.gov.au/t/XXXXXX. To OPT OUT https://preom.health.qld.gov.au/o/XXXXXX

The SMS will include characters instead of the xxxxx at the end of the secure links. These characters make the links unique for you/your child.

After clicking on the first link, you can provide an email address to receive future surveys by email. You can also choose to receive future surveys by SMS. If you have previously provided your email address when completing a different survey, you will be sent an invitation to this survey by email.

After clicking on the survey link, an information page will open followed by the survey page where you will be invited to take part in the survey. If you agree, there will be a short survey that will take about 5 minutes to complete. After this you will be invited to answer additional questions about other parts of your/your child’s care. These will take about 10-15 minutes to complete.

For more information, please refer to our Patient information sheet.

PREMs endoscopy survey—for patients who have had an endoscopy procedure

Queensland Health is asking patients and parents/carers of young patients to take part in an online survey about their health care experience.

Most patients will receive an invitation to take part in the survey after they have had an endoscopy procedure. For patients aged less than 18 years, we would like a parent or carer who went with the patient to the procedure to complete the survey.

A text message (SMS) will be sent to the mobile phone number listed in your/your child’s hospital record about seven weeks after the endoscopy procedure. The SMS will include a link to the survey. Your phone will need to be connected to the internet to complete the survey.

Example of the SMS:

Sender: QLD Health

Message:
Queensland Health asks you to answer some questions about your healthcare. To do this
https://preom.health.qld.gov.au/t/XXXXXX. To OPT OUT https://preom.health.qld.gov.au/o/XXXXXX

The SMS will include characters instead of the xxxxx at the end of the secure links. These characters make the links unique for you/your child.

After clicking on the first link, you can provide an email address to receive future surveys by email. You can also choose to receive future surveys by SMS. If you have previously provided your email address when completing a different survey, you will be sent an invitation to this survey by email.

After clicking on the survey link, an information page will open followed by the survey page where you will be invited to take part in the survey. If you agree, there will be a short survey that will take about 5 minutes to complete. After this you will be invited to answer additional questions about other parts of your/your child’s care. These will take about 10-15 minutes to complete.

For more information, please refer to our Patient information sheet (PDF, 229.4 KB)

For patients from Queensland Children’s Hospital, please refer to our Parent/carer information sheet (PDF, 234.4 KB) .

PREMs inpatient and out of hospital care survey—for patients who recently received care and treatment in hospital and/or out of hospital

Queensland Health is asking patients and their parents and carers to take part in an online survey about their health care experience.

Most patients will receive an invitation to take part in the survey after they have received care and treatment in hospital and/or out of hospital. For patients aged less than 18 years, we would like an adult who spent time with the patient to complete the survey.

For mothers who have recently given birth and received care at the hospital, the questions will just be about the care you received.

A text message (SMS) with a link to the survey will be sent to the mobile phone number listed in your/your child's hospital record two days after the care from the hospital ends. Your phone will need to be connected to the internet to complete the survey.

Example of the SMS:

Sender: QLD Health

Message:
Queensland Health asks you to answer some questions about your healthcare. To do this
https://preom.health.qld.gov.au/t/XXXXXX. To OPT OUT https://preom.health.qld.gov.au/o/XXXXXX

The SMS will include characters instead of the xxxxx at the end of the secure links. These characters will make the links unique for you/your child.

After clicking on the first link, you can provide an email address to receive future surveys by email. You can also choose to receive future surveys by SMS.

The survey page will then open where you will be invited to take part in the survey. If you agree, you will be invited to answer questions about your/your child’s care that will take about 10 minutes to complete.

For more information, please refer to our  Patient information sheet (PDF, 229.4 KB)

PREMs mental health inpatient Your Experience of Service (YES) survey—for consumers who recently received care from a mental health service

Queensland Health is asking consumers to take part in an online trial of the Your Experience of Service (YES) survey.

Most consumers aged 18 years or over will receive an invitation to take part in the survey after they leave a mental health service that is participating in the trial.

The online survey replaces the paper-based YES survey you may have completed before. You may still receive a paper-based survey if you have received care at another mental health service as there are only eight Queensland Health services participating in the trial (see Current surveys and hospitals below).

A text message (SMS) will be sent to the mobile phone number listed in your hospital record two days after you leave the service. The SMS will include a link to the survey. Your phone needs to be connected to the internet to complete the survey.

Example of the SMS:

Sender: QLD Health

Message:
Queensland Health asks you to answer some questions about your healthcare. To do this
https://preom.health.qld.gov.au/t/XXXXXX To OPT OUT https://preom.health.qld.gov.au/o/XXXXXX

The secure links in the SMS will include characters instead of the xxxxx at the end. These make the links unique for you.

After clicking on the first link, you can provide an email address to receive future surveys by email. You can also choose to receive future surveys by SMS.

An information page will open, followed by the survey page where you will be invited to take part in the survey. If you agree, the questionnaire will take about 10 minutes to complete.

For more information, please refer to our Consumer information sheet (PDF, 230.7 KB) .

PREMs outpatient department survey—for patients who have recently had an outpatient clinic appointment

Queensland Health is asking patients and parents/carers of young patients to take part in an online survey about their health care experience.

Most patients will receive an invitation to take part in the survey after they have had an outpatient clinic appointment. For patients aged less than 18 years, we would like an adult who accompanied the patient to the outpatient appointment to complete the survey.

A text message (SMS) with a link to the survey will be sent three days after your/your child’s outpatient appointment. The SMS will be sent to the mobile phone number listed in your/their hospital record. Your phone will need to be connected to the internet to complete the survey.

Example of the SMS:

Sender: QLD Health

Message:
Queensland Health asks you to answer some questions about your healthcare. To do this
https://preom.health.qld.gov.au/t/XXXXXX. To OPT OUT https://preom.health.qld.gov.au/o/XXXXXX

The SMS will include characters instead of the xxxxx at the end of the secure links. These characters will make the links unique for you/your child.

After clicking on the first link, you can provide an email address to receive future surveys by email. You can also choose to receive future surveys by SMS.

An information page will then open, followed by the survey page where you will be invited to take part in the survey. If you agree, there will be questions about your/your child’s care that will take about 10–15 minutes to complete.

For more information, please refer to our Patient information sheet (PDF, 232.2 KB)

PREMs  paediatric emergency department survey—for paediatric patients who recently had an emergency department visit at Queensland Children’s Hospital

Queensland Health is asking patients and their parents and carers to take part in an online survey about their recent health care experience.

Most parents and carers of patients who had an emergency department visit at Queensland Children’s Hospital will receive an invitation to take part in the survey.

A text message (SMS) will be sent two (2) days after your child’s visit to the Queensland Children’s Hospital emergency department. The SMS will be sent to the mobile phone number listed in their health record. Your phone will need to be connected to the internet to complete the survey.

Example of the SMS:

Sender: QLD Health

Message:
Queensland Health asks you to answer some questions about your healthcare. To do this
https://preom.health.qld.gov.au/t/XXXXXX. To OPT OUT https://preom.health.qld.gov.au/o/XXXXXX

The SMS will include characters instead of the xxxxx at the end of the secure links. These characters will make the links unique for your child.

After clicking on the first link, you can provide an email address to receive future surveys by email. You can also choose to receive future surveys by SMS.

An information page will open, followed by the survey page where you will be invited to take part. If you agree, you will be asked to complete a survey that has two parts: (1) Parent/Carer questions and (2) Child/Young Person questions. The Parent/Carer questions will take about 10 minutes to complete. The Child/Young Person questions are for children aged 8 years or over and able to take part, with your agreement. These will take around 10 minutes to complete.

For more information, please refer to our Parent/carer information sheet (PDF, 236.3 KB) .

PREMs paediatric inpatient and out of hospital care survey—for paediatric inpatients recently discharged from Queensland Children’s Hospital, Ellen Barron Family Centre, Jacaranda Place or Cairns Hospital

Queensland Health is asking patients and their parents and carers to take part in an online survey about their health care experience.

Most parents and carers of inpatients who received care in hospital and/or out of hospital will receive an invitation to take part in the survey.

A text message (SMS) will be sent two days after your child’s hospital care ends. The SMS will be sent to the mobile phone number listed in their health record. Your phone will need to be connected to the internet to complete the survey.

Example of the SMS:

Sender: QLD Health

Message:
Queensland Health asks you to answer some questions about your healthcare. To do this
https://preom.health.qld.gov.au/t/XXXXXX. To OPT OUT https://preom.health.qld.gov.au/o/XXXXXX

The SMS will include characters instead of the xxxxx at the end of the secure links. These characters will make the links unique for your child.

After clicking on the first link, you can provide an email address to receive future surveys by email. You can also choose to receive future surveys by SMS.

The survey page will then open where you will be invited to take part in the survey. If you agree, you will be asked to complete a survey that has two parts: (1) Parent/Carer questions and (2) Child/Young Person questions. The Parent/Carer questions will take about 10 minutes to complete. The Child/Young Person questions are for children aged 8 years or over and able to take part, with your agreement. These will take around 10 minutes to complete.

For more information, please refer to our Parent/carer information sheet (PDF, 233 KB)

PREMs paediatric outpatient survey—for paediatric patients who attended an outpatient appointment with Children’s Health Queensland

Queensland Health is asking patients and their parents and carers to take part in an online survey about their recent health care experience.

Most parents and carers of patients who had an outpatient appointment with Children’s Health Queensland will receive an invitation to take part in the survey.

A text message (SMS) will be sent three days after your child’s outpatient appointment. The SMS will be sent to the mobile phone number listed in their health record. Your phone will need to be connected to the internet to complete the survey.

Example of the SMS:

Sender: QLD Health

Message:
Queensland Health asks you to answer some questions about your healthcare. To do this
https://preom.health.qld.gov.au/t/XXXXXX. To OPT OUT https://preom.health.qld.gov.au/o/XXXXXX

The SMS will include characters instead of the xxxxx at the end of the secure links. These characters will make the links unique for your child.

After clicking on the first link, you can provide an email address to receive future surveys by email. You can also choose to receive future surveys by SMS.

An information page will open, followed by the survey page where you will be invited to take part. If you agree, you will be asked to complete a survey that has two parts: (1) Parent/Carer questions and (2) Child/Young Person questions. The Parent/Carer questions will take about 10 minutes to complete. The Child/Young Person questions are for children aged 8 years or over and able to take part, with your agreement. These will take around 10 minutes to complete.

For more information, please refer to our Parent/carer information sheet (PDF, 234.4 KB) .