Have your say—Patient reported experience survey

PREMs emergency department survey—for patients who have left an emergency department

Queensland Health is asking patients and parents/carers of young patients to answer some questions about their recent hospital experience.

Most patients will be invited to take part in the survey after they have left an Emergency Department at a Queensland Health hospital. See Current surveys and hospitals for a list of the hospitals included in this survey.

For patients aged less than 18 years, we ask that a parent or carer who went with the patient to the Emergency Department answers the survey questions.

Patients who are admitted to hospital after leaving the Emergency Department or visit an outpatient clinic may also receive invitations to take part in separate surveys about the inpatient or outpatient care.

You may receive a text message (SMS) from QLD Health asking for feedback. Click on the link in the SMS to share your experience. Your feedback will be secure and confidential.

The SMS will be sent to the mobile phone number listed in your or your child’s hospital record. It will be sent 2 days after you or your child leave the Emergency Department. Your phone needs to be connected to the internet to complete the survey. The SMS will include the name of the hospital visited. This is an example of the SMS:

The links will include letters and numbers at the end. These make the links secure and unique for you or your child.

The survey will ask some questions about the recent visit to the Emergency Department.
It will take about 10 to 15 minutes to fill out.

At the end, you can provide your email address if you would like to receive future surveys by email.

Taking part in the survey is optional. Your or your child’s hospital care will not be affected if you choose not to take part. You do not need to answer any question you do not want to.

You can find more information in our Patient information sheet (PDF, 336.2 KB) .

PREMs inpatient and at home care survey—for patients who recently received care and treatment in hospital and/or at home

Queensland Health is asking patients and parents/carers of young patients to answer some questions about their recent hospital experience.

Most patients will be invited to take part in the survey after they have received care and treatment in hospital or at home. See Current surveys and hospitals for a list of the hospitals included in this survey.

For patients aged less than 18 years, we ask that a parent or carer who spent time with the patient answers the questions in the survey.

For mothers who have recently given birth and received care in hospital, the questions will be just about the care the mother received.

Patients who have recently visited an Emergency Department or outpatient clinic may also receive invitations to take part in separate surveys about the Emergency Department or outpatient care.

You may receive a text message (SMS) from QLD Health asking for feedback. Click on the link in the SMS to share your experience. Your feedback will be secure and confidential.

The SMS will be sent to the mobile phone number listed in your or your child’s hospital record. It will be sent 2 days after your or your child’s hospital care ends. Your phone needs to be connected to the internet to complete the survey. A reminder SMS will be sent 5 days later. The SMS will include the name of the hospital. This is an example of the SMS:

The links will include letters and numbers at the end. These make the links secure and unique for you or your child.

The survey will ask some questions about the care recently received in hospital, at home, or both. It will take about 10 to 15 minutes to fill out.

At the end, you can provide your email address if you would like to receive future surveys by email.

Taking part in the survey is optional. Your or your child’s hospital care will not be affected if you choose not to take part. You do not need to answer any question you do not want to.

You can find more information in our Patient information sheet. (PDF, 364.9 KB)

PREMs outpatient department survey—for patients who recently had an outpatient clinic appointment

Queensland Health is asking patients and parents/carers of young patients to answer some questions about their recent healthcare experience.

Most patients will be invited to take part in the survey after they have had an outpatient clinic appointment with a Queensland Health hospital. This includes in-person, telephone call or video call appointments. See Current surveys and hospitals for a list of the hospitals included in this survey.

For patients aged less than 18 years, we ask that a parent or carer who was with the patient during the appointment answers the questions in the survey.

Patients who have recently visited an Emergency Department or had an inpatient stay in hospital may also receive invitations to take part in separate surveys about the Emergency Department or inpatient care.

You may receive a text message (SMS) from QLD Health asking for feedback. Click on the link in the SMS to share your experience. Your feedback will be secure and confidential.

The SMS will be sent to the mobile phone number listed in your or your child’s hospital record. It will be sent 3 days after your or your child’s outpatient clinic appointment. Your phone needs to be connected to the internet to complete the survey. A reminder SMS will be sent 5 days later. The SMS will include the name of the hospital. This is an example of the SMS:

The links will include letters and numbers at the end. These make the links secure and unique for you or your child.

The survey will ask some questions about the care and treatment recently received from the outpatient department. It will take about 10 minutes to fill out.

At the end of the survey, you can provide your email address if you would like to receive future surveys by email.

Taking part in the survey is optional. You do not need to answer any question you do not want to. Your or your child’s hospital care will not be affected if you choose not to take part.

You can find more information in our Patient information sheet (PDF, 243 KB) .

PREMs paediatric emergency department survey—for paediatric patients who recently left the emergency department at Queensland Children’s Hospital

Queensland Health is asking patients and their parents and carers to answer some questions about their recent hospital experience.

Most parents and carers of patients will be invited to take part in the survey after their child has left the Emergency Department at Queensland Children’s Hospital.

We ask that a parent or carer who went with their child to the Emergency Department answers the questions in the parent/carer section of the survey.

If your child is aged 8 years or over and able to take part, there are extra questions for them to answer.

If your child is admitted to hospital after leaving the Emergency Department or visits an outpatient clinic, you may also receive invitations to take part in separate surveys about the inpatient or outpatient care.

You may receive a text message (SMS) from QLD Health asking for feedback. Click on the link in the SMS to share your experience. Your feedback will be secure and confidential.

The SMS will be sent to the mobile phone number listed in your child’s hospital record. It will be sent 2 days after your child leaves the Queensland Children’s Hospital Emergency Department. Your phone needs to be connected to the internet to complete the survey. This is an example of the SMS:

The links will include letters and numbers at the end. These make the links secure and unique for your child.

The survey will ask some questions about the care and treatment recently received at the Emergency Department. It will take about 15 minutes to fill out.

At the end, you can provide your email address if you would like to receive future surveys by email.

Taking part in the survey is optional. Your child’s hospital care will not be affected if you choose not to take part. You do not need to answer any question you do not want to.

You can find more information in our Parent/carer information sheet (PDF, 333.8 KB) .

PREMs paediatric inpatient and at home care survey—for paediatric patients who recently received care and treatment in hospital or at home

Queensland Health is asking patients and their parents and carers to answer some questions about their recent hospital experience.

Most parents and carers will be invited to take part in the survey after their child has received care and treatment in hospital or at home from Queensland Children’s Hospital, Ellen Barron Family Centre or Jacaranda Place.

We ask that a parent or carer who spent time with their child while they received care answers the questions in the survey.

If your child is aged 8 years or over and able to take part, there are extra questions for them to answer.

If your child recently visited an Emergency Department or outpatient clinic, you may also receive invitations to take part in separate surveys about the Emergency Department or outpatient care.

You may receive a text message (SMS) from QLD Health asking for feedback. Click on the link in the SMS to share your experience. Your feedback will be secure and confidential.

The SMS will be sent to the mobile phone number listed in your child’s hospital record. It will be sent 2 days after your child’s hospital care ends. Your phone needs to be connected to the internet to complete the survey. The SMS will include the name of the hospital. A reminder SMS will be sent 5 days later. This is an example of the SMS:

The links will include letters and numbers at the end. These make the links secure and unique for your child.

The survey will ask some questions about the care and treatment recently received in hospital, at home or both. It will take about 15 minutes to fill out.

At the end, you can provide your email address if you would like to get future surveys by email.

Taking part in the survey is optional. Your child’s hospital care will not be affected if you choose not to take part. You do not need to answer any question you do not want to.

You can find more information in our Parent/carer information sheet (PDF, 369.8 KB) .

PREMs paediatric outpatient department survey—for paediatric patients who recently had an outpatient clinic appointment

Queensland Health is asking patients and their parents and carers to answer some questions about their recent healthcare experience.

Most parents and carers will be invited to take part in the survey after their child has had an outpatient clinic appointment with Children’s Health Queensland. This includes in-person, telephone call and video call appointments.

We ask that a parent or carer who was with the patient during the appointment answers the questions in the parent/carer section of the survey.

If your child is aged 8 years or over and able to take part, there are extra questions for them to answer.

If your child recently visited an Emergency Department or had an inpatient stay in hospital, you may also receive invitations to take part in separate surveys about the Emergency Department or inpatient care.

You may receive a text message (SMS) from QLD Health asking for feedback. Click on the link in the SMS to share your experience. Your feedback will be secure and confidential.

The SMS will be sent to the mobile phone number listed in your child’s hospital record. It will be sent 3 days after your child’s outpatient clinic appointment. Your phone needs to be connected to the internet to complete the survey. A reminder SMS will be sent 5 days later. The SMS will include the name of the hospital. This is an example of the SMS:

The links will include letters and numbers at the end. These make the links secure and unique for your child.

The survey will ask some questions about the care and treatment recently received from the outpatient clinic. It will take about 10 to 15 minutes to fill out.

At the end, you can provide your email address if you would like to get future surveys by email.

Taking part in the survey is optional. All survey questions are also optional. Your child’s health care will not be affected if you choose not to take part.

You can find more information in our Patient/carer information sheet (PDF, 243.2 KB) .