Crisis and support hotlines

The organisations listed below provide support to people affected by disaster.

Community Recovery

18 00 17 33 49 (toll free in Australia)

For information about disaster recovery funds for affected communities. Additional information for disaster affected areas.


13 11 14

A 24-hour support and help hotline. Practical information for adults and children dealing with natural disasters is also available on the Lifeline website.

Calls to 13 11 14 from a landline are typically the cost of a local call, however additional charges may apply for calls from some home phone plans.

Calls to 13 11 14 from mobile phones are free. This includes Pre-Paid and Post-Paid customers.


Phone advice and referral information about health concerns, including counselling services.

Phone: 13 43 25 84

Read more about community support and assistance programs.