Qld Ambulance Service compliments, complaints and feedback form

Call Triple Zero (000) if you or someone you're with has a serious injury or needs urgent medical help.

This feedback form is not monitored by trained medical staff.

Privacy notice

The Queensland Ambulance Service (QAS) is collecting your personal information including your contact details and information about your ambulance treatment so we can respond to your compliment, complaint or feedback.

Personal and confidential information collected by the QAS is handled in accordance with the Information Privacy Act 2009 and the Ambulance Service Act 1991.

If required by law, the personal information provided by you may be disclosed to the Crime and Corruption Commission (CCC), and government agencies associated with regulation of health service delivery such as the Office of the Health Ombudsman, The Australian Health Practitioner Regulation Agency, and the Paramedicine Board of Australia. Your personal information will not be disclosed to other third parties without consent, unless the disclosure is authorised or required by or under law. If you do not provide the information being sought, the QAS will be unable to fully consider and respond to your compliment, complaint or feedback.

For any questions regarding this collection notice, please contact the Manager via QAS.Privacy@ambulance.qld.gov.au. For information about how the QAS protects your personal information, how to access or correct your own personal information, or how to make a complaint about a breach of the privacy principles and learn how we deal with such a complaint, please refer to our Privacy Policy.