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Access to Queensland Community Care services

If you are under 65, or an Aboriginal or Torres Strait Islander person aged under 50

If you need help to stay living at home and in your community, you may be eligible for assistance from Community Care. This provides basic support (usually one to five hours per week) to people with a disability or condition that restricts their day-to-day living.

Types of services available

In-home services

  • domestic assistance, such as cleaning, washing and ironing
  • personal care, including bathing, showering, dressing, and toileting
  • home maintenance, including changing light bulbs, fixing leaks and lawn mowing
  • home modifications, like access ramps or bathroom equipment
  • meals and other food services, including provision of meals, help with food shopping and food preparation

Community-based services

  • centre-based group activities, including excursions, tours and classes
  • social support, including help from a support worker to attend appointments, or do shopping or banking
  • transport, for help getting to shopping, appointments, or community activities

Clinical services

  • nursing services, including help with medications and wound care
  • allied health services, for example podiatry, physiotherapy, or advice from a dietician

Respite, counselling and carer support services

  • counselling support and advocacy, for you or your carer
  • in-home or centre-based respite to support carers in their caring role


In order to access Queensland Community Care services, you must be a person, or the carer of a person, who:

  • is under 65, or under 50 for Aboriginal and Torres Strait Islander people, and
  • has a moderate, severe or profound disability, or a condition which restricts the ability to carry out activities of daily living, and
  • is living in the community, and
  • is having difficulty performing the core activities of daily living* due to functional limitations, and
  • is at risk of losing independence without assistance from Community Care.

* Core activities of daily living are communication, self-care and mobility. Core activity tasks include dressing, bathing or showering, preparing meals, house cleaning and maintenance, and using public transport.

Generally, people who receive similar specialist disability services funded through Disability Services are not eligible for Queensland Community Care.

People who are assessed as eligible for the NDIS are not eligible to receive Community Care services.


Each organisation delivering Community Care services has its own policy on fees. Most services ask for a contribution—this depends on your situation. Special arrangements may be made if you cannot afford to pay.

How to apply

To apply, phone your local Community Access Point on 1800 600 300. You do not need a referral.

To assess your eligibility and support needs, a worker from a Community Care service or a Community Access Point will talk to you about how you are coping with daily living.

The information you provide is then used by the Community Care service to determine your eligibility, and what type of service you may need in order to stay living at home.

If you are 65 and over, or 50 and over for Aboriginal and Torres Strait Islander people

If you are 65 and over, or an Aboriginal or Torres Strait Islander person aged 50 or over, the Australian Government’s My Aged Care website is designed to give you more choice, control and easier access to a full range of aged care services.

It provides you with information on:

You can also phone their national contact centre on 1800 200 422 from Monday to Friday 8am to 8pm, and on Saturdays between 10am and 2pm. The phone line is closed on Sundays and national public holidays.

Find out more

Community Care Access Point

Phone the Community Care Access Point on 1800 600 300 for information on Community Care services and to see if you are eligible.

My Aged Care

65 and over, or an Aboriginal or Torres Strait Islander person aged 50 or over?

Visit the Australian Government’s My Aged Care website to find out more about what help you can get, getting help at home, aged care homes, and finding the services you need.

National Disability Insurance Scheme (NDIS)

The NDIS will start in Queensland on 1 July 2016 and be fully implemented by 30 June 2019. People aged under 65 with permanent and significant disability may be eligible for NDIS services. Visit the national NDIS website and the Queensland NDIS website for more information. 

Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
21 June 2016

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