SmartJobs help

You can search and filter current job vacancies posted on Smartjobs based on:

• location
• occupational group
• salary
• department or organisation.

Tick the More search options box at the bottom of the main list of fields to select:

• position status (permanent, temporary, contract or casual)
• position type (for example, flexible, full or part-time)
• classification (for example, AO3 or Nurse Grade 1)
• date the position was advertised.

If you need to make more than one selection in a particular field:

1. Hold down the CTRL key using Windows, or the Command key on a Mac keyboard.
2. Use your mouse to left-click and select multiple options (while holding down CTRL or Command key).
3. When you’ve finished selecting options, release the CTRL or Command key. You should see your selections still highlighted in the list.
4. Click the Search button to see your results.

After you have done an initial job search you can further refine your search by selecting more criteria.

See how to register to use SmartJobs and set up Job Alerts to receive notifications about relevant jobs, based on the criteria you’ve chosen.

Register to use SmartJobs to apply for jobs with Queensland Government. The account you create is free to use.

1. Go to the SmartJobs homepage.
2. Click on the Register button.
3. Enter your details.
   • Please note your email will become your username in Smartjobs.
4. Make sure you enter your email address carefully and double-check it is correct before submitting your registration.
5. Enter and confirm your password. Your new Smart Jobs password must:
   1. be a combination of letters (a-z), numbers (0-9) and an underscore ( _ )
   2. not be a password you have used before on SmartJobs
6. Check your email inbox. You should receive an email from the Smart Jobs system confirming your registration.
7. If you can’t find the email in your main inbox – check your junk mail.
8. If you do not receive the email in your inbox or junk mail see password and email troubleshooting.

Note: Make sure there are no spaces after your email address or password.

Once you are registered you can log in to set up Job Alerts to receive notifications about relevant jobs, based on the criteria you’ve chosen.

Set up, restart or change Job Alerts

Find out first about new job opportunities with Queensland Government. If a new job is added to SmartJobs with your alert criteria, you will be sent an email alert.

Job Alerts expire after 90 days. Follow the steps below to subscribe or re-start a Job alert.

1. Log in to My SmartJob.
2. Select My Job alert.
3. Select your preferred location, occupational group and salary.
4. Select Test. A list of current jobs will appear. Review these jobs to confirm the alert is returning the type of jobs you’re looking for.
5. Select Save to if you’re happy with the alert results or Cancel to delete the alert.
   • For existing alerts, you can select Suspend to stop receiving Job alerts email temporarily. You can return and re-test and reactivate it again using the steps above.
   • Confirm you are ok with continuing with your changes to the Alert.

Unsubscribe from Job Alerts

To unsubscribe from Job Alerts.

1. Log in to My SmartJob.
2. Select My Job alert. Scroll down and select Cancel, then Continue to confirm you want to delete the job alert from your account.

Give yourself plenty of time to prepare and submit your job application and check the closing date for any jobs you are interested in.

You will not be able to submit an online application after the closing date.

1. Log in to My SmartJob. If you do not have login details yet, see the Register to use SmartJobs section in this help guide.
2. Go to the job listing page of the specific job that you want to apply for.
3. Read all application information and documents.
4. Have your application information ready, including all required documents such as a resume, application letter or response to selection criteria.
5. Select the Apply online button at the bottom of the job listing page.
6. Complete all the relevant fields in the application form.
7. In the Resume, cover letter and other documents section, click Attach files to add any required documents.
   1. Click Browse to locate the files on your computer. You can enter a description in the text box. See more about how to Upload and attach or change documents.
8. Click Save and Close.
9. To check whether the files have been uploaded, click View files.
10. Click the Apply now button when you have completed all required fields.

You will see a message onscreen confirming that your application has been submitted, and you will be sent an email to confirm your application was received.

If you have already saved your application as a draft, it can be submitted online.

You will not be able to submit an online application after the closing date.

1. Log in to My SmartJob.
2. Select My applications.
3. Select the draft application you want to edit by clicking its linked title in the list.
4. Check that all the application fields are completed and all required attachments are uploaded.
5. Click the Apply now button when you’re ready to submit your application.

You will see a message onscreen confirming that your application has been submitted, and you will be sent an email to confirm your application was received.

This is information on how to upload and attach files to your SmartJobs online job application. You can attach up to 3 documents to a job application.

If you are experiencing any file upload issues note these file requirements:

• preferred file size is under 2MB
• preferred document types are PDF or Word (.doc or .docx)
• make sure the files are clearly titled, e.g. Selection criteria—John Smith.doc

Enable pop-ups

You may need to temporarily allow website pop-ups while using SmartJobs.

• Pop-up settings are found in the settings of most browsers, or your browser may prompt you with a message asking if you want to enable pop-ups on Smart Jobs.
• Enabling pop-ups is important because a pop-up box is generated when you select the Attach files or View files button within a job application.

Attach a file to an application

1. Select the Attach files button under the Resume, cover letter and other documents section of a job application. A pop-up box will appear.
2. Select the type of file you want to add from the drop-down list.
3. Choose where to upload your document from.
4. The file you’ve selected will appear in the window, and you can change or remove it.
5. Select Upload at the bottom of the window when you’re ready to attach the file to your application.

The pop-up window will close. You can select View files to confirm all required documents are attached before submitting your application.

Change a document attached to a draft application

If you have added a file to your application and want to change it, follow these steps.

1. Log in to My SmartJob and select My applications.
2. Select the draft application you want to edit by clicking its linked title in the list.
3. Select the View files button under the Resume, cover letter and other documents section.
4. In the File Attachments pop-up box, tick the box under the Remove column of the document you want to replace. You’ll be prompted to confirm you want to remove this file one more time before it is deleted.

Close the File Attachments box and return to the draft application where you can select Attach files to upload a new document as normal.

Found another role or changed your mind? Follow these steps to withdraw an application.

1. Log in to My SmartJob and select My applications.
2. In the second Withdraw column, tick the box that appears next to any submitted applications you want to withdraw from.
3. Scroll to the bottom of the list and click the Withdraw Applications button.
4. You will be given one more chance to stop the withdrawal process, or, you can select a Reason for withdrawal from the drop-down menu to confirm you want to withdraw your application.
5. Select Continue. You will see a message confirming your application has been withdrawn.

The status of your application will be updated to ‘Withdrawn’ in your My applications list and you will still be able to see the job application and view any attachments.

To resubmit an application after you have withdrawn it, you must manually delete the application.

1. Log in to My SmartJob.
2. Select My applications.
3. Select the withdrawn application you want to edit by clicking its linked title in the list.
4. Scroll to the bottom of the online application form and select Delete, then Confirm.

You will now be able to reapply for the position.

If you experience technical difficulties and are unable to submit your application before the due date, you will need to contact the person on the role description about the possibility of submitting a late application.

To check on the status of an application:

1. Log into SmartJobs.
2. Select My applications.
3. Look to the far left column in your list of current applications to see the status of jobs you have created a draft for or applied for.

Job applications can have one of these 4 statuses.

Get feedback on a closed job application

Do you need to:

• confirm your application was received?
• check on the progress of the selection process?
• get feedback on your application?

Contact the person whose details are provided in the position description or job vacancy posting as the key contact for the role.

If you need to see the position description of a job that you have applied for.

1. Log in to SmartJobs.
2. Select My applications.
3. Select the application you want to edit by clicking its linked title in the list.
4. At the top of the job application screen, click the Full Job Listing link to display the original job vacancy and all related documents.
5. Select and download the position description.

Update your email address (username)

How to login and update your email address (username)

1. Log in to My SmartJob.
2. Select Update my account.
3. Enter your current password in the Old password field.
4. Enter your new email in the Username (email address) and Confirm email address fields.
5. Click the Save button.

If you have Job Alerts set up these will now be sent to the new email address.

Change your password

How to log in and change your password.

1. Log in to My SmartJob.
2. Select Update my account.
3. Enter your current password in the Old Password field.
4. Enter your email address in the Username field and Confirm Email address field.
5. Enter your new password in the New Password field. You must enter your new password in the Test your new password box to confirm the change.
6. Select Save.

Note: Make sure there are no spaces after your email address or password.

Find out how to reset your SmartJob password.

My account is locked

If your account is behaving as though it is locked and you are unable to log in, try to reset your password.

I no longer have access to my email account

If you no longer have access to the email address you used to create your SmartJobs account, you will need to create a new Smartjobs account with your new email address.

Details from your old Smartjobs account can’t be migrated to the new one, if you had any Job Alerts set up, jobs saved or applications in progress, you will need to create them again.

To reset a My SmartJobs password:

1. Go to the SmartJobs homepage and click on Forgotten your password? link located under the log in section on the right side of the screen.
2. Tick the I am not a robot box.
3. In the Username or email address field enter the email address that you used to create your My SmartJob account. Check that you have typed in your email address correctly.
4. Select Submit. 
   • The page will be updated with the following message: 'An email has been sent to you in order for you to reset your password. If you do not receive an email, please check that you entered your email address correctly.'
5. Check your email mailbox and follow the instructions for the new password request. The password reset link in the email will expire in 24 hours, so we recommend you reset your password the same day you receive the email.
6. Click the Change password link in the email you received, you will be taken to SmartJobs where you can enter a new password. Your new SmartJobs password must:
   • be a combination of letters (a-z), numbers (0-9) and an underscore ( _ )
   • not be a password you have used before on SmartJobs.
7. You must also enter your new password in the Test your new password box to confirm the change. If you make an error you will receive a message saying: ‘The passwords entered do not match’ and you can try again.
8. Select Change password and you will be taken to the My SmartJob home page. You will also receive an email confirming that your password was changed.

Note: Make sure there are no spaces after your email address or password.

If you did not receive an email (reset password or account registration email) try the following:

• Check your Junk or Spam email folder.
• Wait 10 minutes as it may be a delay with your email inbox update.

If you still did not receive your password reset email, try to reset your password again. Enter your email address carefully when attempting a second password retrieval.

If you have made 2 attempts and still have not received a password reset email read our get support information.

If you cannot resolve your SmartJobs issue using the advice in this help guide, please contact 13 QGOV (13 74 68).

Please note that our QGOV contact centre team does not have access to information about the status of a specific job application.

Find out how to check the status of an application.

Preferred browsers

If you are experiencing issues viewing, navigating or uploading documents, please make sure you’re using the latest version of one of these browsers:

• Google Chrome
• Mozilla Firefox
• Safari (Apple)
• Opera (Apple)
• Microsoft Edge.

Connectivity issues

If your internet connection is working but the SmartJobs pages are not loading or freezing, you can try:

• checking your internet connection is working by visiting other websites
• pressing CTRL + F5 on your keyboard to hard refresh the page
• clearing your cache.

My account is locked

If your account is behaving as though it is locked and you are unable to log in, try a password reset.

The Queensland Government is an equal opportunity employer, and encourages people from diverse ethnic, social and cultural backgrounds to apply. Please search for any relevant jobs and apply online.

Find out more about working in the Queensland Government.