Making a complaint or compliment
Compliments and complaints
We value your feedback. Help us improve our emergency services.
Compliments
To compliment or thank a front-line emergency service officer or other member of staff, you can do 1 of the below:
- make an online compliment
- email feedback
- write to:
Information Rights Unit
GPO Box 1054
Brisbane Qld 4001.
Complaints
To make a complaint, you can do 1 of the below:
- make an online complaint
- email Complaints
- write to:
Information Rights Unit
GPO Box 1054
Brisbane Qld 4001.
What happens to my complaint?
- You will receive a letter within 7 days of making a complaint to acknowledge we have received it.
- We will investigate and attempt to resolve your complaint. You may be contacted for further information.
- We aim to resolve most complaints within 30 days—we will notify you of the outcome in writing.
- Complex complaints may take longer than 30 days to investigate—if this is the case, we will update you on the progress.
- If we cannot investigate your complaint (e.g. if the issue is outside our jurisdiction), we will write to you to let you know.
View our Complaints Management Policy (PDF, 25 KB) for more information.
