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Help with account set up and authentication

Sign up for an account

PrepL sign up screen

Enter your email address and choose a password.

You will receive an email asking you to verify your address. To verify your address, follow the link we provide in the email. The link is only valid for 24 hours.

Error messages

If you receive an error message whilst trying to sign up or use your account, please call us on 13 23 80. Please take a note of the error message so we can resolve your issue as quickly as possible.

PrepL login screen

Changing your password

If you need to change your password, use the 'forgot password' link on the login screen.

Changing your email address

If you need to change your login email address, use the 'change email' link on the login screen. You will need to enter your current email address and password before entering your new email address.

Please note that a verification request will be sent to your new email address. Your email will not be updated until it has been verified.

Setting up an account by phone or in person

You can enrol and pay for PrepL at a transport and motoring customer service centre.

For security reasons, we can't sign up for an account on your behalf - either in person or by phone.

You will need to sign up for an account online so you can log in to the course and use the program.

Anything else?

If you still require assistance, please call us on 13 23 80.