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How to refer children to the Play On! Learn to Swim program

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This page is for approved Play On! Learn to Swim referral agents.

Not yet registered? You must be an approved referral agent before you can refer children or apply for vouchers on behalf of families. Register as a Play On! Learn to Swim referral agent.

Who you can refer

As a referral agent, you can refer a child aged 0-4 years who, in your professional opinion, needs genuine financial assistance to participate in learn to swim lessons with a registered Play On! Learn to Swim activity provider.

If a child has a valid Health Care or Concession Card, they do not need a referral. Their parent, carer or guardian can apply directly when applications are open.

Before you make a referral

Referral agent vouchers are limited, so referrals should only be made for children who need genuine financial assistance to participate in learn to swim lessons.

Before making a referral, make sure the family understands that:

  • the voucher can only be used with a registered Play On! Learn to Swim activity provider
  • if participation fees are more than $150, they will need to pay the remaining balance themselves
  • if eligible fees are less than $150, any unused balance cannot be refunded, transferred or used towards another activity.

Referring family members

You cannot refer an immediate family member.

You may refer a child from your extended family if they meet the eligibility requirements, but you must be able to demonstrate why they should receive support.

Referring children to your own organisation

If you work for, volunteer with or are a member of a registered Play On! Learn to Swim activity provider, you cannot refer a child to that organisation.

You can, however:

How to support families

As a referral agent, you can:

  • help families set up an account and apply for a voucher
  • provide access to a computer or device
  • help them find a registered activity provider
  • submit an application for a voucher on their behalf, where appropriate.

How to apply for a Play On! Learn to Swim voucher on a family’s behalf

When you are logged in and on your home page, click ‘Apply’ next to ‘Referral agent – voucher application’.

If applying with a mobile phone, please flip your phone to landscape mode for the ‘Apply’ button to appear on the screen.

1. User Profile

  1. Click to open and read the Privacy Statement. You will need to click ‘OK’ in the pop-up.
  2. Review your account details to ensure they are correct. If any details need updating, update them by clicking on the link and using the ‘Edit’ buttons.
  3. If your details are correct you can use the arrows at the top of the page to navigate each step. Only click ‘Submit’ when your application is complete.

2. Child/Young Person Details

  1. Enter the child/young person’s first and last names
  2. Enter the child/young person’s residential address – eligible participants must reside in Queensland. Start typing and suggested addresses will pop up. Select the correct address or click ‘Cannot find your address?’ and type in each line.
  3. Select the gender of the child/young person.
  4. Answer the questions as listed.
  5. Enter your Medicare Card details including the:
    1. Card colour
    2. Card number
    3. Card expiry date
    4. Child's name
    5. Child's reference number
    6. Child's date of birth
  6. Click the right arrow (>) at the top or bottom of the screen to proceed.


Questionnaire (this information is used for reporting purposes only)

  1. Select the relevant responses for the child/young person.
  2. Click the right arrow (>) at the top or the bottom of the screen to proceed.

3. Summary and Submit

  1. Review the details provided and confirm they are correct. If any information needs updating, click the left arrow (<) or the relevant section header on the left and update as required.
  2. You must view the Terms and Conditions by clicking on the link before proceeding.
  3. Tick the box to indicate you have read and agree to the Terms and Conditions and that the information supplied in the application is true and correct.
  4. Click ‘Submit’ at the top or bottom of the page to submit your application.

4. Voucher notification

  • You will be notified on screen if you are successful/unsuccessful in your application.
  • If you are successful in obtaining a voucher, you can access a copy of your voucher from the home page.
    • All your voucher applications will be listed under the ‘Voucher’ heading. Find your eligible voucher and click ‘Download’ on the right-hand side.
    • You can print your voucher or email it directly to your chosen activity provider. A pdf file of the voucher will also be sent to the email address you registered with.

If you are providing a copy of the voucher to a parent, guardian or carer please do as soon as possible so they can present the voucher to a registered activity provider before the voucher expiry date.

How to forward a Play On! Learn to Swim voucher invitation to a family

You can send an invitation to a parent, carer or guardian to complete the application on behalf of the child/young person.

  1. Login into your Play On! Learn to Swim account.
  2. Click on ‘Refer Invitation’ next to Referral agent – voucher application.
  3. Enter the parents email address that they have registered in Enquire.
  4. You will need to send 1 invitation per child/young person.

Key dates

  • 27 October 2026: Applications open for parents, carers or guardians to apply for vouchers
  • 11 June 2027: Applications will close (unless exhausted earlier)
  • 18 June 2027 (5pm): Final date for vouchers to be presented to a registered activity provider
  • 25 June 2027 (5pm): Final date for activity providers to redeem vouchers
Last updated:
27 October 2026