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End your gym membership

If you have an agreement with a gym or fitness centre, you have to honour your side of the agreement. Make sure you understand your rights and responsibilities before you sign. However, there are situations when you can legally end your membership.

Reasons to cancel

There are some reasons where you can cancel your membership. These may still attract a cancellation fee. Ask your gym about it when you sign up.

Not renewing an agreement

You can choose not to renew your agreement when your membership ends. Most memberships will last either 6 or 12 months.

Cancelling in the cooling-off period

You always get a cooling-off period of 48 hours when you join a gym or fitness centre. If you want to cancel the agreement, you must tell them in writing before the 48 hours is over.
The supplier:

  • must refund your fees within 21 days of getting your notice
  • may charge a fee for any fitness service that you used before you cancelled
  • may also charge an administration fee.

The maximum administration fee is $75 or 10% of the membership fee, whichever is less.

Getting permanently sick or injured

You can cancel your agreement because of a permanent sickness or injury. Your sickness or injury must be so serious that you can’t keep using the gym’s services.

You will need to:

  • write to the gym as early as you can
  • give them a medical certificate to confirm the problem.

The gym:

  • must refund your fees within 21 days of getting your notice
  • may charge a fee for any fitness service that you used before you cancelled
  • may also charge an administration fee.

The maximum administration fee is $75 or 10% of the membership fee, whichever is less.

Cancelling by choice

You can cancel your membership by choice. This may be because you move away from the area or don’t want to use that gym anymore.

You need to cancel in writing.

Your gym may charge a fee for cancelling your agreement. The termination fee will be set out in your agreement.

If you have an ongoing agreement, you can cancel by giving written notice and paying the termination fee (if any) set out in your agreement.

The supplier should respond quickly and fairly if you ask to cancel.