Mediation level 1 certificate of training
Part of the Mediation training topic
Train to be a mediator and provide conflict resolution skills. Enrol with the Dispute Resolution Branch.
On this page
Overview
Learn essential communication, tactical and cultural sensitivity skills to understand conflict at a deeper level.
Equip yourself with powerful national standard negotiation frameworks to deliver win-win outcomes for clients.
This course is a prerequisite to the Mediation level 2 certificate of assessment course, which is the second step to becoming nationally accredited. You must enrol in Mediation level 2 within 12 months of completing Mediation level 1.
Course details
Important course information
Delivery: In person (Brisbane city) and online
When: 14–18 September 2026
Time: 6 days full-time (46 hours in total)
- 1 day online (8 hours)
- 5 days in person (38 hours)
Cost:
- $2,677.00
- $1,971.00 concession
See Training concession.
Who can enrol
You can enrol in Mediation Level 1 certificate of training if you are interested in training in mediation skills and/or conflict resolution.
How to enrol
Step 1: Complete the application form
Step 2: Upload proof for the concession price (if needed)
If you're applying for the concession price, upload proof like your student ID or pension card. Files must be less than 5MB.
Step 3: Pay the fee
You must pay the fee to secure your place in the training.
Pay by credit card. See Payment options.
Step 4: Receive enrolment confirmation
After you submit the online form, you will be issued a receipt for your payment.
We will email you within 3 business days to confirm your spot in the course.
Step 5: Get help (if needed)
Call us on (07) 3738 7015 or email trainingdrb@justice.qld.gov.au if you need assistance.
What you will learn
The course covers professional knowledge, skills and ethical principles that accredited mediators are expected to use.
Topics include:
- principles/philosophy of mediation
- understanding conflict
- facilitative model of mediation
- intake process
- communication skills
- cultural considerations, inclusivity, accessibility, and diversity
- managing difficult behaviours and responses
- trauma informed practice and bias
- importance of continuing professional development
- negotiation skills.
Resulting certificate
Certificate of Training.
Nationally recognised by the Australian mediator and dispute resolution accreditation standards (AMDRAS).
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Managed by: Department of Justice