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Travel assistance: Patient Travel Subsidy Scheme

The Patient Travel Subsidy Scheme (PTSS) provides financial assistance to help with transport and accommodation costs for patients required to travel more than 50km from their nearest hospital to attend specialist medical appointments.

The PTSS is administered through public hospital and health services in Queensland.

Subsidies are available for clinically appropriate and cost-effective types of transport (e.g. air, rail, bus or private vehicle). The cheapest form of public transport, bus or train, will be subsidised unless the patient has been approved for air travel.

An approved escort may also be eligible for a subsidy to travel with you.

Financial assistance

Travel subsidies
Commercial—air, bus or rail Fully paid at lowest available discount fare
Private vehicle $0.30 per km
Accommodation subsidies
Commercial $60 per person per night
Private (family or friends) $10 per person per night

Patients and escorts will pay the first 4 nights of accommodation per financial year unless eligible for a reduced contribution (e.g. the patient holds a concession card, or has a dependent child under 17).


  • PTSS only provides a subsidy for travel and accommodation. It does not cover all costs such as meals or transfers to and from the airport.
  • You are responsible for any costs that the subsidy does not cover.
  • If you choose a more expensive type of transport, you must pay the additional costs.
  • Subsidies for accommodation and escorts will only be provided for the treatment period.


To be eligible for PTSS you must be:

  • a Queensland resident or a patient with no fixed address
  • eligible for Medicare
  • accessing a specialist medical service that is:
    • recommended as medically necessary by a medical practitioner
    • listed as an essential specialist medical service in the Schedule 1-PTSS Guideline Part A
    • not available within 50km of your nearest public hospital.

Applying for PTSS

To apply, complete the PTSS application form:

Once you have completed the form, lodge it with your local public hospital:

  • in person 
  • by post
  • email
  • fax.

Keep copies of your application and any paperwork.

Once your application has been assessed you will be advised of the outcome. Depending on the hospital, they may book your travel and accommodation or reimburse you after your travel.

Once approved

Once approved by your local hospital to receive a travel and/or accommodation subsidy, you will be provided you with a Specialist Certification Form. Take this form with you to your appointment and have the treating specialist complete the form, to verify that treatment has been received.

Claiming reimbursement

To submit a reimbursement claim you will need to provide the completed Specialist Certification Form along with all travel and accommodation receipts and invoices, to the PTSS office at your local public hospital. Reimbursement cannot be claimed unless you provide this form and all receipts and invoices for travel and accommodation. Failure to provide this may cause delays processing your reimbursement.


More information

Contact your local Queensland hospital or health service or call 13 HEALTH (13 43 25 84).

More information

For more information on the Patient Travel Subsidy Scheme (PTSS), contact the PTSS office at your local hospital, or call 13 HEALTH (13 43 25 84).

Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
14 December 2017
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