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Travel assistance: Patient Travel Subsidy Scheme

Travel assistance for patients

If you live in rural and remote areas, and have to travel more than 50km for specialist medical services that are not available locally, you may be eligible for the Patient Travel Subsidy Scheme (PTSS) to help with your travel costs.

Financial help

Assistance may be provided for travel and accommodation costs. Subsidies are available for clinically appropriate and cost-effective types of transport (e.g. air, rail, bus or private motor vehicle).

The cheapest form of public transport (e.g. bus or rail) will be subsidised unless you are approved for a more expensive type of transport (e.g. air).

An approved escort may also be eligible for a subsidy to travel with you.

Travel subsidies
Commercial—air, bus or rail Fully paid at lowest available discount fare
Private vehicle $0.30 per km
Accommodation subsidies
Commercial $60 per person per night
Private (family or friends) $10 per person per night

Patients and escorts will pay the first 4 nights of accommodation per financial year unless eligible for a reduced contribution (e.g. the patient holds a concession card, or has a dependent child under 17).


  • PTSS only provides a subsidy and does not cover all costs such as meals or taxi fares to the airport.
  • You are responsible for any costs that the subsidy does not cover.
  • If you choose a more expensive type of transport, you must pay the additional costs.
  • Subsidies for accommodation and escorts will only be provided for the minimum period needed for treatment.


You must be:

  • a Queensland resident or a patient with no fixed address
  • eligible for Medicare
  • accessing a specialist medical service that is:
    • recommended as medically necessary by a medical practitioner
    • listed as an essential specialist medical service in the Schedule 1-PTSS Guideline Part A
    • not available within 50km of your nearest public hospital.

Applying for PTSS

The PTSS is administered through public hospitals across Queensland.

To apply, complete the PTSS application form and lodge it with your local public hospital. PDF Trouble shooting

Applications can be made:

  • in person 
  • by post
  • email
  • fax.

Keep copies of your application and any paperwork. Your hospital will assess your application and will advise you of the outcome.

Your hospital may:

  • reimburse you after your travel
  • book your travel and accommodation.

If you are approved by your local hospital to receive a travel and/or accommodation subsidy, your local hospital will provide you with a Specialist Certification Form. You will need to take this form with you to your appointment and have the treating specialist complete the form, to verify that treatment has been received.

When making a claim for reimbursement you will need to submit the completed Specialist Certification Form along with all travel and accommodation receipts and invoices, to the PTSS office at your local public hospital. The local hospital cannot reimburse you unless you provide this form and all receipts and invoices for travel and accommodation you paid for. Failure to provide this may result in delays in your reimbursement.

Contact the PTSS office at your hospital for more information.


More information

Contact your local Queensland hospital or health service or call 13 HEALTH (13 43 25 84).

Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
29 June 2016
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