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Older Queenslanders

In response to the coronavirus (COVID-19) pandemic, we have developed advice for older Queenslanders aged 65 years and over and First Nations people aged over 50 years. This page outlines the steps you, your family and friends can take to protect yourself and prevent spread of COVID-19.

Why is COVID-19 so dangerous for older people?

The risk of serious illness from COVID-19 increases as you get older. Globally the highest rate of fatalities from COVID-19 is among older people, particularly those with other serious health conditions becoming very unwellor a weakened immune system.

Those most at risk of becoming very unwell if they are infected include:

  • people aged 70 years and over
  • people aged 65 years and over with chronic medical conditions
  • people with compromised immune systems, and
  • Aboriginal and Torres Strait Islander people aged 50 years and over with chronic medical conditions.

Information for older Queenslanders

Can I leave my house?

Restrictions are now easing, which means you can leave your home for more than just essential reasons. Read the roadmap to easing Queensland’s restrictions to learn more about what you can and can’t do in each stage.

We strongly encourage seniors to protect themselves and leave their homes in a careful and considered way.

For example, visit children and grandchildren who are well in small groups and avoid shopping centres and other public places during peak periods when crowds are bigger.

If you are sick, or have symptoms of COVID-19, stay home and call a GP who can test you for COVID-19.

What else can I do to protect myself?

Because you fall into a group that is more vulnerable to COVID-19, even if you are feeling well it is important to take steps to prevent the spread of this virus. Good hygiene and social distancing are the best actions for you to take in avoiding COVID-19.

To reduce your risk, it is important to follow these prevention measures.

It is important that you get the 2020 flu vaccination as soon as it is available from your GP or pharmacy.

What should I do if I get sick?

If you start to feel unwell, contact a doctor or call 13 HEALTH (13 43 25 84).

How can I get medical help or order prescriptions from home?

You can now safely visit pharmacies to collect your medication, or visit your GP if you require medical assistance.

If you need to stay at home, the Australian Government has provided funding, so you can see your doctor and get your medicines from home. This way you can stay at home and protect yourself and others.

For more information, visit the Australian Government’s website.

There are many Queenslanders who’d love to help you as well—to have a chat over the phone, help you with groceries and medications. Find out more about Queensland’s Care Army.

How can I get food?

Accessing grocery stores is now considered safe for Older Queenslanders.

Some supermarkets have special arrangements for older people, including online food delivery services. Please contact your local supermarket for more information on these services.

If you need food or other essential supplies, call your Care Army on 1800 173 349 for assistance.

For more advice on grocery shopping, visit the Australian Government website.

Can I have visitors?

You can have visitors but there are limits on the number of people you should have in your home. Read the roadmap to easing Queensland’s restrictions to learn more about what you can and can’t do in each stage. If you would like to have visitors or are planning to visit others, it is important that you follow the social distancing guidelines to stay safe.

These limits do not apply to carers, support workers or other essential service providers.

What about home care and essential services like nurses who visit me at home?

Home care workers and other providers of essential services are exempt from restrictions. These visits should continue as normal, while practising good hygiene and social distancing.

How can I stay connected with my friends and family?

Social distancing does not mean you cannot be social, keep the conversations going by:

  • Chatting on the phone
  • Having a video call
  • Writing an email
  • Or even reading your grandchildren a story over a video call.

To find out more about how to stay in touch while being physically apart, read our blog.

How can I keep physically active?

Getting your body moving can improve how you feel physically and mentally. We suggest:

How can I look after my mental wellbeing?

Looking after your mental wellbeing is even more important during times of uncertainty. Read our blog for some hints and tips or check out the Dear mind website.

I’m a grey nomad, what should I do?

The restrictions on travel within Queensland have been eased to unlimited travel and overnight stays for all of Queensland (including for school holidays). Read the roadmap to easing Queensland’s restrictions to learn more.

It is still important to take precautions to reduce the risk of getting sick from COVID-19, like making sure you follow social distancing and hygiene guidelines and avoiding situations where you may come into contact with a lot of people.

How can I access support?

Find the right service for your coronavirus (COVID-19) enquiry, including:

  • Health advice
  • Practical support
  • Mental health support
  • National Disability Scheme and aged care services
  • Domestic and family violence
  • Other support services

Information for friends and family

How can I help older Queenslanders?

  • Check in often with older neighbours, friends and family and see how you might help.
  • Ask for a shopping list and drop groceries and medicines at the front door. Make sure you follow social distancing rules.
  • Join the Care Army — The Care Army brings Queenslanders together to help older people and people most at-risk.
  • Even something as simple as a daily telephone call can make a huge difference.
  • Use Queensland Health’s Kindness cards. Print them out and slip it into your older neighbours letterbox. We can all benefit from a little kindness.

I have caring responsibilities and look after someone else — can I visit them?

Read the latest information about restrictions for visiting someone

There is specific information about what’s possible if you are planning a visit to hospital or visiting a family member or friend in an aged care home.

For more information about support for carers, visit the Carers Queensland website.

Can I visit friends and family in residential aged care?

Some people are not allowed to visit residential aged care facilities. Protecting aged care residents provides information on who can or can't visit a residential aged care facility, and the rules you need to follow. If you have concerns with the facility’s actions, contact:

  • the Older Persons Advocacy Network on 1800 700 600, or
  • make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822.

What about end of life/palliative care?

Visiting someone facing the end of life is difficult but important. Palliative care is exempt from the social distancing rules. This means you can visit your loved one and bring other friends and family with you. The restrictions on visiting in hospital make an exception for visits to patients who are nearing the end of their life. Get in touch with the hospital or aged care home before you visit to find out if they have special processes.

For more information, visit Advance Care Planning Australia to find out how end of life discussions can be a valuable part of your care for a friend or family member at this stage.

What can I do to help people I know who are living with dementia?

Being able to tell others about potential COVID-19 symptoms may be hard for people living with dementia. In particular where they have trouble speaking or showing signs of pain or discomfort. You can help by identifying changes you see in their health.

Dementia Australia has created tips for carers, families and friends of people living with dementia.

Other resources

The Australian Government has resources for older people, their families and friends.