Make a complaint about health services
Sometimes, medical treatment may not go as planned. You have a right to express your concern and have your concern heard and acted on.
Anyone can make a complaint about a health service.
In some circumstances, your relative, carer or friend may raise concerns or make a complaint on your behalf. A consumer group or advocate can also complain on your behalf.
Children can make complaints if they are assessed by the health service as having a sufficient level of maturity and understanding. If the child is considered to lack the capacity to make a complaint, a parent or legal guardian can make the complaint on the child's behalf.
A complaint can be made in person, by phone, or in writing.
Making a complaint
Public health services
Queensland Health Reporting Concerns
This allows you to get information and submit feedback (complaints, incidents, or concerns) about Queensland Health services.
Complaints coordinators
Each hospital and health service has a complaints coordinator who can help you with your concerns.
Contact them to:
- make a formal complaint
- discuss an issue that you do not wish to make into a formal complaint.
Your local Queensland Health facility can put you in contact with a coordinator.
Alternatively, you can use the complaints form (PDF, 42 KB) to lodge a complaint, and the appropriate complaints coordinator will deal with it.
The complaints coordinator may need to contact you, so include your full contact details on the form.
They can also organise other help such as:
- interpreting and translating services
- an Indigenous liaison officer.
Private health services
To make a complaint about a private health service you should contact the hospital or health service provider directly. You can also make a complaint through the Health Quality and Complaints Commission.
