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Utilities contacts

Electrical safety

Electricity and water—reporting outages and faults

Electricity

In case of fallen power lines

  • South East Queensland—call Energex on 13 19 62
  • All other Queensland areas—call Ergon Energy on 13 16 70

Power outages

  • South East Queensland—call Energex on 13 62 62
  • All other Queensland areas—call Ergon Energy on 13 22 96

Water

South East Queensland

Brisbane, Ipswich, Lockyer Valley, Scenic Rim, Somerset.

Urban Utilities

  • Faults and emergencies—13 23 64
  • General enquiries—13 26 57

Sunshine Coast and Moreton Bay

Unity Water

  • Faults and emergencies—13 00 08 64 89
  • General enquiries—13 00 08 64 89

Gold Coast, Logan and Redland

Allconnex Water

  • All enquires—13 00 00 09 28

Regional Queensland

Contact your local council.

Electrical safety during storms

In a storm:

  • turn off and unplug electrical items
  • listen to your local radio station for power restoration updates
  • avoid using land-line telephones
  • be aware of fallen powerlines
  • do not use wet or damp electrical items.

Report a downed power line

  • South East Queensland—call Energex on 13 19 62
  • Rest of Queensland—call Ergon Energy on 13 16 70

Report a power outage

  • South East Queensland—call Energex on 13 62 62
  • Rest of Queensland—call Ergon Energy on 13 22 96.
Last updated
28 February, 2012

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