Queensland Ambulance Treatment and Transport

Information for Visitors to Queensland

The Queensland Ambulance Service (QAS) operates under the Ambulance Service Act 1991 and in accordance with this Act, any person who utilises the services of the QAS and whose principal place of residence is not Queensland is responsible for the payment of any invoice issued to them.

Note: Medicare does not cover the  cost of ambulance services in Queensland.

QAS treatment and transport charges increase on 1 July each year. On 1 July 2023, our charges were increased by 3.4% in line with Government’s indexation policy.

Exemption from payment for ambulance services

You may be exempt from payment if at the time of your ambulance service:

• You were under 25 and a full-time student at an educational institution in Queensland.
• You were under 25 and a full-time student at an educational institution in another State or a Territory and a child of a person whose principal place of residence is in Queensland.
• You held an eligible Department of Veterans’ Affairs (DVA) card.
• You were covered by a Workers’ compensation claim under the Workers’ Compensation and Rehabilitation Act 2003 or Motors Accident Insurance Fund.

To submit a request for exemption from payment of a QAS invoice, please contact the QAS via the contact details provided below:

Queensland Ambulance Service
c/- Queensland Shared Services
GPO Box 173
Brisbane QLD  4001

Phone: (07) 5479 7200

Email: mcy.debtadmin@chde.qld.gov.au

Visitors to Queensland

Visitors from other Australian states and territories

There are no reciprocal arrangements between the QAS and interstate ambulance services for the provision of ambulance services and as such you are responsible for the cost of services and are required to pay this invoice in full.

If you held private health insurance with ambulance cover at the time of your ambulance service, you should advise your insurer and check your coverage.

You may also be eligible to have your QAS invoice paid by your home State/Territory ambulance service:

New South Wales

NSW pensioner / health care cardholder: If you held one of these cards at the time of your emergency treatment and/or transport in Queensland, the Ambulance Service of NSW may pay your invoice. Please forward your QAS invoice with a photocopy of the front and back of your concession card via post to:

Ambulance Service of NSW
QAS Interstate Accounts Clerk
PO Box 15
Dubbo NSW 2830

Or via email: AMBULANCE-FinanceRevenueWestern@health.nsw.gov.au

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

Australian Capital Territory (ACT)

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

All other ACT residents: If you do not have private health and/or ambulance cover, payment of your QAS invoice is required.

Victoria

Victorian pensioner / health care cardholder: If you held one of these cards, valid at the time of your ambulance treatment and/or transport in Queensland, Ambulance Victoria may pay your invoice. Please forward your QAS invoice with a photocopy of both sides of your card via post to:

Accounts Receivable Department
Ambulance Victoria
Locked Bag 9000
Ballarat Mail Centre VIC 3354

Or via email: interstate@ambulance.vic.gov.au

Victoria Ambulance Service membership: If you held Victoria Ambulance Service Membership, valid at the time of your ambulance treatment / transport in Queensland, Ambulance Victoria may pay your invoice. Please forward your QAS invoice with your member number to the above address.

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

Tasmania

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

All other Tasmanian residents: If you do not have private health and/or ambulance cover, payment of your QAS invoice is required.

South Australia

South Australia Ambulance Service (SAAS) membership: If you held SAAS membership, with ambulance cover for interstate ambulance services, valid at the time of your ambulance treatment and/or transport in Queensland, South Australia Ambulance Service may pay your invoice. Please forward your QAS invoice with your member number via post to:

South Australia Ambulance Service
GPO Box 3
Adelaide SA 5001

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

Western Australia

WA aged pensioner cardholder: If you held this card at the time of your emergency ambulance treatment and/or transport in Queensland, St John Ambulance Service WA may pay your invoice. Please forward this invoice with a photocopy of your card via post of email to St John Ambulance Australia WA.

St John Ambulance WA membership: If you held St John Ambulance WA membership, valid at the time of the ambulance treatment / transport in Queensland, St John Ambulance WA may pay your invoice. Please forward your QAS invoice with your member number via post to:

St John Ambulance Australia (WA)
PO Box 183
Belmont WA 6984

Or via email: accounts@stjohnambulance.com.au

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

Northern Territory

St John Ambulance NT membership: If you held St John Ambulance NT membership, valid at the time of the ambulance treatment and/or transport in Queensland, St John Ambulance NT may pay your invoice. Please forward your QAS invoice with your member number via post to:

St John Ambulance (NT) Inc
PO Box 40221
Casuarina NT 0811

Private health fund membership: If you are covered for ambulance services through a private health insurer, please forward this invoice to your health insurer for processing and payment.

International Visitors

There are no reciprocal arrangements for ambulance services in Queensland and overseas visitors.  International visitors to Queensland are responsible for the cost of services provided.  Please pay your QAS invoice in full.  Please request a receipt of your payment to claim through your travel insurance (if applicable).

Payment of account:

Use the following QAS Bank Account Details when paying your account: