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Making a complaint

Your feedback helps the Queensland Government deliver quality services.

We are committed to handling complaints in a timely and professional manner. You will receive an acknowledgement of your complaint within 5 working days.

We aim to resolve matters within 30 working days where possible, some complaints may require more time if sensitive or complex.

We will keep you updated at each stage of the resolution process.

Privacy and your personal information

We will only use the information collected to resolve your complaint. Your personal information will be managed in accordance with the Information Privacy Principles within the Information Privacy Act 2009 (Qld).

Complaints can be submitted:

 

Complaints form

  1. About your complaint
    2. Where did it happen
  2. Your details
    1. How would you like us to contact you?

Phone

  • Within Australia: 13 QGOV (13 74 68)
  • International callers: +617 3405 0985 (+10 hours UTC)

In person

Mail

Find your local MP

Contact details for your local MP can be found on Parliament House's web site

Interpreter assistance

Contact the National Translator and Interpreter Service on 131 450.

Hearing impaired assistance

Please contact us through the National Relay Service:

  • TTY users phone 133 677 (no additional call charges apply)
  • Speak and listen (speech-to-speech relay) users phone 1300 555 727
  • Internet relay users connect to the National Relay Service.
Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
3 September 2012

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