Help with common direct debit questions
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There’s a problem with my payment—what do I do?
If you believe that there has been a problem with your payment, call the Department of Transport and Main Roads on 13 23 80 to let us know and we will investigate.
If our investigation finds that your account has been incorrectly debited, we will arrange for your account to be reimbursed with the incorrectly debited amount. If our investigation finds that your account hasn’t been incorrectly debited, we will provide you with reasons and any evidence for this finding.
You may need to contact your financial institution for the failure payment. The common payment failures are:
- expired payment card (for example, credit card)
- insufficient funds
- you have closed your account.
My direct debit payment was unsuccessful—what do I do?
If your direct debit payment failed you will need to pay your registration renewal using another payment method, these options are also on your registration renewal notice. If you pay your registration after the expiry date, a late payment fee will need to be paid but your registration remains current. If your registration has expired, it is illegal to drive your vehicle on the road until the fees are paid, as the vehicle is unregistered and possibly uninsured.
Failed payment on one registration—will my other registrations be affected?
No, failed registration renewal payments for one vehicle will not affect any other registrations. Where no payment is made within 25 days after the registration has expired, that registration is removed from direct debit and automatically changed back to a 12 month period. All other registrations will remain in direct debit.
How can I make an immediate payment after I’ve left the enrolment process?
If you are unable to make an immediate payment during your enrolment in direct debit, you'll need to:
- Use the renew registration online service.
- Select the option Pay using your registration number.
- Pay with your credit/debit card.
We will receive your payment immediately and your registration will remain covered by CTP insurance.
Watch a video on how to make an immediate payment using your registration number.
Pay your QLD registration by direct debit—Make an immediate payment
After you enrol in direct debit, you can add eligible registrations to be paid by direct debit in the future.
When you add a registration, we’ll send you an email confirming it’s been added successfully.
If your registration is due in the next 18 days, the email will mention that you need to make a payment to keep your rego current (an ‘immediate payment’).
If you didn’t make your immediate payment online at the end of your enrolment, you can use the Renew registration service to pay.
Note: the payment amounts shown in this video are for demonstration purposes only and may not reflect current costs.
Renew registration—About this service
Go to the Renew registration service.
Choose the Pay using your registration number (including changes) option.
Select Continue.
Terms of use
Accept the terms of use for TMR’s online services and select Continue.
Change details
You will see information about your registration, including the amount payable.
Once you have confirmed everything is correct, select Continue.
Confirm order
You’ll see the amount due to renew the registration. This amount is based on the registration term you chose when you enrolled in direct debit (for example, 1 month).
Enter your email address.
When you continue, you’ll be taken to our payment provider (BPOINT) where you can pay the renewal amount and the card surcharge that applies.
BPOINT payment screen
Enter your payment details . Select Next.
A review screen will be displayed – if everything is correct, select Pay.
Payment receipt
Once your payment is received you’ll be taken to a Payment receipt page.
You will receive an email receipt if you requested one.
How can I confirm my vehicle is enrolled in direct debit?
Enrolling in direct debit is a 2-step process. After you have setup your direct debit details, you will be directed to select which registrations you'd like to renew to direct debit.
- Your registration must be current to enrol in direct debit.
- If your registration is due within the next 18 days, you will need to make an immediate payment online by credit card for your chosen registration period (For example, 1 month).
Once you have successfully added a registration to direct debit, you will receive a confirmation email. You can also see which registrations are enrolled in direct debit by logging into your My account portal.
How can I change my registration period or CTP insurer?
You can choose a 1, 3, 6 and 12-month registration period for direct debit.
To change your registration period or CTP insurer for 1 or more of your registrations:
- log in to My Account
- select My Registrations
- expand the registration you want to change and select Change details.
If you have received your vehicle registration notice and want to change the registration period and/or CTP insurer, you must make this change before your renewal payment is processed.
If your registration renewal payment is already in progress and you make a change to the registration period and/or CTP insurer, this will apply to your next registration renewal notice.
You can get a free quote for renewing a registration by direct debit with your preferred registration period at any time.
Watch a quick video on how to change your registration period.
Pay your QLD registration by direct debit—change your registration period
Note: the registration costs shown in this video are for demonstration purposes only and may not reflect current costs.
My account—About this service
If you need to change your registration period, log in to My account online – go to qld.gov.au/TMRportal
To log in, you’ll need your customer details including your licence number or customer reference number (CRN). Follow the instructions to log in to My account.
Accept terms of use
Accept the terms of use for TMR’s online services and select Continue.
My account
Choose the My registrations option with the car icon. This will be at the top of the page if you’re using a PC or about halfway down the screen if you’re using a mobile device.
My registrations
All registrations that are in your name will be listed here.
Select the down arrow next to the registration you want to change.
Select the Change details link.
Change details
Choose your preferred registration period from the list.
Select Continue.
Notification details
Confirm your phone number, email address, and make sure you’re signed up for both e-notices and e-reminders.
Read and accept the terms and conditions. Select Confirm.
Notification details confirmation
Your registration period has now been updated.
If you have an immediate payment due, you’ll pay the updated amount for the new registration period.
How do I remove a registration from direct debit?
You can remove a registration from direct debit at any time.
Removing a registration is immediate but will not cancel any registration renewal payment already in progress. If you sell your vehicle, motorcycle, caravan, trailer or boat, remember to remove the registration from direct debit before you start the transfer process.
How do I cancel my direct debit?
You can cancel your direct debit agreement at any time.
This will immediately remove all registrations from direct debit and will cancel the authority for the Department of Transport and Main Roads to deduct registration renewal payment.
Cancelling your direct debit request will not cancel any payment already in progress.
Why can’t I pay for other products and services by direct debit?
We are currently investigating payment options for other products and services and may be able to offer direct debit in the future.
What do I do if I sell my vehicle, caravan, motorcycle, trailer or boat?
You should remove your registration from the direct debit service once you have completed the sale.
The Department of Transport and Main Roads will undertake checks before processing your renewal to make sure you have not transferred your vehicle to another person.
How is my direct debit affected if my vehicle needs an inspection?
If your vehicle needs an inspection, a current COI (certificate of inspection or an extension of time) must be provided to us before a registration renewal payment can be made. If you are renewing by direct debit, you will need to ensure a current COI is provided to us at least 15 days prior to the registration expiry date in order for this payment to be processed.
Please note, having an inspection booked in before your registration expiry date is not enough, the COI must be passed and provided to us before the registration can be paid.
Find our more information about getting a vehicle inspection, including how to check if your COI is current.
What direct debit notifications will be sent for vehicles that require a certificate of inspection?
We will send you an email:
- 17 days before your registration expires reminding you to provide a current COI
- If you are unable to provide us with a current COI at least 15 days prior to your registration expiry date, advising that a direct debit payment request was not attempted.
Can I add a vehicle with an expired certificate of inspection to direct debit?
You can add a vehicle with an expired (or outstanding) COI requirement to direct debit, however, the registration renewal payment can't be taken (via any payment method) until a valid COI is processed and recorded with the Department of Transport and Main Roads.
Find our more information about getting a certificate of inspection.
Other questions
You can find information on login questions or error messages on the Online services help page.