Skip links and keyboard navigation

Arranging a funeral

  • Arrange a loved one's funeral

    Arranging a funeral can be difficult and emotional. Find out about the funeral industry, the client care statement and the voluntary code of conduct.

  • Pre-plan your funeral

    Some businesses may offer you a deal to pre-pay your funeral, or to take out a funeral insurance scheme. Find out the rules for how these work.

Making a complaint

If you have a problem with a business, the first thing you should do is talk to them. It can seem hard if it’s someone you know or it feels like making trouble for yourself.

Usually, though, people want to do the right thing and will be happy to fix any problems. They can only help you if they know there’s a problem. You can call in, phone or write to the trader, or you can ask us to give you advice.

Find out more about making a complaint.

Last updated
15 March 2017
  1. Is your feedback about:
  2. (If you chose ‘website’ above)

    Page feedback

    1. How satisfied are you with your experience today? *
  3. (If you chose ‘service’ above)

    Feedback on government services, departments and staff

    Please use our complaints and compliments form.