Guarantees, warranties and refunds
Consumer guarantees your products must meet
Find out about the 9 consumer guarantees that apply whenever consumers buy goods from you in Queensland.
Consumer guarantees your services must meet
Find out about the 3 consumer guarantees that apply whenever consumers buy services from you in Queensland.
Providing a remedy to meet guarantee standards
If a good or service you sell doesn’t meet a consumer guarantee, you need to fix the problem. Find out about proving a remedy.
Types of warranties to offer your customers
Learn about the different kinds of warranties, including consumer guarantees and manufacturer’s warranty.
Warranty against defects
Learn about what you need to do if you offer an extra warranty to protect your customers if goods of services become faulty.
Your refund policy
Your refund policy sign must not be misleading