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Complaints and investigations

General complaints

The easiest way to make a complaint is to use our online form.

Make a complaint

You can follow up on a complaint if:

  • it’s about you
  • you lodged it.
Phone
13 QGOV (13 74 68)
Email
BrisbaneOFT@justice.qld.gov.au
Postal address
Case Assessment and Response Unit
Office of Fair Trading
GPO Box 3111
BRISBANE  QLD  4001
Fax
07 3033 0132
In person
Visit one of our locations

Unsafe products

The easiest way to complain about an unsafe product is by emailing our Consumer Product Safety team.

Alternatively, contact us in any of the following ways:

Phone
13 QGOV (13 74 68)
Postal address
Consumer Product Safety Unit
Office of Fair Trading
GPO Box 3111
BRISBANE  QLD  4001
Fax
07 3008 5977
In person
Visit one of our locations

Financial investigations

Contact us in any of the following ways to make a complaint about trust accounts.

Please note: we only regulate trust accounts for the property, motor and debt collection industries.

Phone
13 QGOV (13 74 68)
Email
Financial.OFT@justice.qld.gov.au
Postal address
Marketplace and Financial Investigations Unit
Office of Fair Trading
GPO Box 3111
BRISBANE  QLD  4001
Fax
07 3033 0132