Complain about our Office of Fair Trading

We aim to deliver a high standard of customer service.

To help us achieve this, we encourage your feedback. This includes any complaints you have about our services. We like to know what we are doing well and what we could improve.

We welcome comments, compliments, complaints or suggestions about our services. We read all feedback and use it to improve our services.

Send us your feedback

Please include as much information about the issue as possible. We will do our best to resolve your complaint.

However, we can only act in a way that complies with:

If you aren’t happy with our response, we will tell you about your rights to take your complaint further, including an external review.